World of Welcome
The World of Welcome program was designed to ensure all staff have the same foundation of knowledge regarding hospitality in order to create a hospitable healthcare environment for all patients. A highly interactive program, the training includes Q and A sessions, discussions, exercises, syndicate works and role-plays. Since the initial roll out in November 2011, approximately 5,000 staff have attended the training, representing almost 25 percent of HMC employees, with an overall course satisfaction rate of 94 percent.