​​​Star of Excellence
Healthcare Coordination Service - Improving Access to Effective Care
The Ambulance Service Information Systems (ASIS) program under the Hamad Medical Corporation Ambulance Service (HMCAS) group was developed in order to transform operations, management and decision-making through an organization-wide technology modernization program.

The ASIS team, a mix of project managers, project coordinators, trainers, testers and subject matter experts from within and outside HMC have made significant contributions to the successful launch of a seamlessly integrated, world-class and industry-leading solution.

​​​​Rising Star
Improve Initial Visit of Urgent Referral at NDC
In December 2016, a multidisciplinary team from the National Diabetes Center (NDC) was formed to pilot an urgent clinical service to resolve the challenge of delayed urgent cases. The team has standardized the triaging criteria, calculated the waste, and improved the process from triaging until the first appointment at NDC.

Presently, the urgent clinic is fully embedded in the NDC system with 3 clinics per week, and a maximum waiting time of 14 days for an initial appointment. There are a total of 769 cases, which have been triaged to the Urgent Clinic.

​​​Awards of Merit
Improving Hospital Discharge before 11 am
The primary goals of the ‘Improving Hospital Discharge Time before 11am’ project was to reduce the length of patient stay, improve patient satisfaction and prevent a bed crisis in the hospital.

The project team from Al Wakra Hospital has redesigned the current workflow by separating the planned and unplanned discharges, which led to improving the average time of discharge. The discharge time before 11am since March 2017 peaked to 74%, which is above the 60% target.

​​​Transformation of Hemophilia Care in Qatar
The ‘Transformation of Hemophilia Care in Qatar’ project’s primary aim is to improve hemophilia awareness across Qatar.

A number of workshops were conducted in collaboration with the Hematology, Nursing and Physiotherapy Departments to improve the technical skills of staff in the intravenous administration of clotting factor concentrates, safe exercise, and mobilization techniques for patients.

Evidence shows that the improvement among patients and their parents’ knowledge about the disease and its management significantly tripled, from 20% in 2012 up to 95% in 2015.​