Most healthcare organizations manage improvement work as a series of
projects, but what if leaders could look at change from the perspective
of the whole system? What if all staff: Physicians, managers, and
executives, changed their behavior to support continuous improvement at
the bedside? Building the capability to problem solve and eliminate
mistakes would radically improve patient care. This session will explore
the components of changing an entire organization to improve the
effectiveness and efficiency of patient care.
After this session, participants will be able to:
- List the behaviors required of staff, physicians, managers, and executives to support whole system continuous improvement
- Discuss a conceptual framework for how to lead the quality transformation of healthcare organizations
Speakers:Alide Chase
Senior Vice President
Medicare Clinical Operations and Population Care
Kaiser Permanente
Juanita Romans
Former CEO
Memorial Hermann Texas Medical Center
