W [B] 5 - High Reliability Healthcare: Memorial Hermann’s Journey

This presentation describes Memorial Hermann’s journey toward becoming a high reliability organization. Although all employees receive formal training on high reliability behaviors, this journey represents a culture change rather than a set of new techniques. Our goal is for zero harm to reach our patients. We celebrate hospitals reaching annual milestones of zero hospital acquired infections (HAIs), patient safety indicators (PSIs), hospital acquired conditions (HACs), and serious safety events.

After this session participants will be able to:

• Describe high reliability principles and practices that are critical to quality and patient safety
  
• Recognize leadership and patient care behaviors that protect patients from harm