How will you know that a change is an improvement? Many teams
struggle to select an effective set of measures when trying to improve.
This session presents a structured approach to answering the
‘measurement question,’ beginning with an explicit theory of
improvement, prioritizing interventions, and identification of key
outcome, process, and Plan-Do-Study-Act (PDSA) level measures. We also
review the run chart as a key tool for understanding probabilistically
when change has occurred.
After this session, participants will be able to:
- Differentiate the three faces of performance measurement
- Use a driver diagram to identify key interventions for improvement
- Use a run chart to assess when process performance is changing and when improvement has occurred
Speaker:Brandon Bennett
Faculty, IHI
