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13:00 Start of Registration
Session Title: Practical Leadership for Improvement
Speaker: Don Berwick ; Derek Feeley
Track: Leadership for Improvement
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Description
Traditional training and habits for clinical and non-clinical leaders do not always support accelerated change and productive redesigns of healthcare delivery. Yet methods do exist that leaders can use to make such changes more likely and viable. This session will explore theory and lessons for leaders who believe that only through care redesign can the Triple Aim be achieved. The emphasis will be on practical approaches ready for immediate application.
Objectives
- Explain the basic principles of modern quality improvement.
- Describe real, documented examples of effective organizational transformation for improvement.
- Identify a set of radical redesign principles to achieve unprecedented Triple Aim results.
Session Title: Pathway to Change: A structured methodology for humanizing, personalizing and demystifying the patient experience
Speaker: Susan Frampton; Alan Manning
Track: Patient Engagement
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Description
Improving the patient experience of care has become an important focus of overall healthcare quality improvements efforts,
and requires the development of a patient and family centered culture. Effective, sustainable approaches to organizational
culture change require a structured change process. This session will provide the tools needed to build such a culture, including structures and functions essential to creating partnerships between patients,
families and staff members, evidence-based patient-preferred practices, and feedback mechanisms to measure improvement over time.
Objectives
Participants will be able to :
- Describe a logic model for sustainable patient-centered culture change at the organizational level.
- Identify structures and functions essential to creating a foundation for patient and family centered care.
- Describe evidence-based practices for improving the patient experience of care.
- Identify effective measures and mechanisms that can provide feedback on patient-centered quality improvement over time.
Session Title: How to Effectively Use Improvement Science in a Clinical Setting
Speaker: Brandon Bennet ; Neel Shah; Annette Bartley
Track: Science of Improvement
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Description
Participants attending this session can expect to gain an understanding of the core elements of Improvement Science.
Designed for people who are new to the application of improvement in their setting, or those seeking a refresher short-course, learning will focus on the below objectives.
Objectives
- Defining what improvement science is and what it’s contribution can be in the clinical landscape.
- Introduce 3-5 core tools used by improvement scientists when approaching complex problems of practice in their clinical environment.
- Practice the use of improvement thinking on simulated and real problems while in an exploratory learning environment.
Session Title: Flow -A Participative Exercise to Engage Staff in Understanding Flow Across a Hospital
Speaker: Carolyne Volker, Ali Nizar Latif, Hissa Bukshaisha, SIMUL8
Track: Transforming Clinical Systems of Care
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Description and Objectives to follow.
7:00 Start of Registration
Opening Ceremony
Speaker: Adeel Butt ; Forum Co-Chairs;
Plenary 1
Title: Opportunities and Challenges of the IHI Triple Aim
Speaker: Don Berwick
Track: Leadership & Innovation
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Description
Examining an approach to optimizing health system performance through better care, better health,
and lower cost. This approach requires a “New Era” of thinking and action at the levels of policy, organizational design, and professional behaviors.
The good news is that the properties of that New Era are now well understood. The tough news is that the changes needed are daunting – they threaten
time-honored habits and beliefs. The session will explore and explain the properties of a New Era of societal and organizational action to get closer,
faster to better care, better health, and lower cost.
Objectives
- Explain why “reliance on inspection for improvement” cannot achieve unprecedented performance results.
- Explain the proper, and improper, use of metrics in pursuit of improvement.
- Identify five “radical redesign principles” for the New Era of health care delivery.
Session: Welcome
Title: opening Remarks
Speaker: Forum Co-Chairs
Title: Storyboard Awards
Speaker: Forum Co-Chairs
Session: Plenary 3
Title: Living Well with a Serious Illness
Speaker: Diane Meier;Al-Hareth Al-Khater;
Track : Patient engagement
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Description
Thanks to modern medicine, many illnesses that were once rapidly fatal have been transformed into chronic diseases with which people live for many years.
The field of palliative care exists to make the quality of the life during those added years one worth having. The sickest and most complex patients,
though they comprise fewer than 5% of the total patient population, account for more than 50% of all health care spending-- hence a focus on improving the
quality of their care has major implications for reducing unnecessary hospitalizations and costs, thus strengthening sustainability of the health care
system. Palliative care should be provided by the patient’s regular clinicians with consultative support and guidance (as needed) from palliative care
sub specialists. Comprehensive training of all front-line clinicians in the core competencies of palliative care (pain and symptom management;
expert communication with patients and families about their illness and what to expect; and reliable coordination of care over time and across care
settings) is necessary to achieve this goal.
Breakout Group A
Please select one of the following 10 workshops (these workshops will be repeated after the lunch break):
Improving Quality of Palliative Care
Description
Speaker:Diane Meier; A-Hareth Al Khater
What does it mean to provide quality health care for persons living with serious and complex illnesses that are unlikely to be cured?
Traditional measures of survival or completion of tests and procedures (e.g. HbA1C or colonoscopy) are not relevant to quality of care for this population. This session will review the evidence on the outcomes of palliative care that are important and meaningful to a range of audiences- patients and families; health professionals; hospitals and health systems; and payers.
Objectives
- Explain the case for integrated geriatric and palliative care strategies
- Explain how palliative care is important to improving value (quality and cost) in health care reform
- Explain how we can change the delivery system to improve access to quality palliative care for all persons with serious illness and their families
 Detail & Registration.
Designing High Value Improvement Projects
Description
Speaker:Neel Shah
In this interactive session, participants will form small, interdisciplinary teams, working collaboratively
to design adaptable, pragmatic, high-impact value improvement projects. We will review best practices for aligning
organizational objectives and clinical insights. The session will focus on strategies for surmounting cultural and
operational barriers to high-value care.
Objectives
- Describe best practices for aligning organizational and clinical objectives
- Provide two examples of how to overcome operational barriers
Detail & Registration.
IOM Report
Description and Objectives to follow
Speaker:Carol Haraden ; Annette Bartley
Detail & Registration.
Antibiotic Stewardship
Description
Speaker:Frank Frederico ; Jameela Al Ajmi
When hospitals administer antimicrobials unnecessarily or for too long,
the results can be an increase in complications, including Clostridium difficile and adverse drug reactions,
increased length of stay, rising costs, and antimicrobial resistance.
Antibiotic stewardship, a combination of personnel and procedures that promotes the wise use of antimicrobials,
can significantly reduce these unintended consequences.
Join this session to learn what your organization can do to manage develop a stewardship program.
Objectives
- Describe the impact of antibiotic overuse and its implications on patient safety and costs
- Discuss the components of an effective antibiotic stewardship program
- Develop a plan to implement an antibiotic stewardship program in your hospital
Detail & Registration.
Introduction to Improvement Science
Description
Speaker:(IHI) Sue Gullo
Improvement Science- what is it and why should I use it? In healthcare we are part of a complex system,
which requires us to accept a constantly changing landscape of emerging science, clinical care,
patients and families, and multi-disciplinary staff. This complex system achieves what it is designed to achieve and for
many indicators, our outcomes are not what we want for our patients. Developing an understanding of improvement theory and its tools has been shown to effectively support change. During this session we will focus on the Model for Improvement and Deming’s Theory of Profound Knowledge, while also discussing a model we know well- the Scientific Method.
Objectives
- Describe improvement science and its application in healthcare.
- Illustrate the three key questions of the Model for Improvement by describing an effort in your organization.
- Describe the sequence of improvement and the key tools and methods that can be applied during the QI journey.
- Discuss the scientific method and its comparison to the PDSA (Plan-Do-Study-Act) cycle.
Detail & Registration.
Leadership for Safety
Description
Speaker:Derek Feeley;Aidan Fowler
Leading work to improve safety requires the combination of a proven set of leadership behaviors with a framework for
thinking about patient safety in a systematic way. This session offers a practical approach to leading improvements
in patient safety informed by experience from the Scottish Patient Safety Program.
Objectives
- Describe five key leadership behaviors.
- Identify cultural and learning system components of patient safety.
- Explain how leadership and whole system approaches were applied in a national safety program.
Detail & Registration.
Humanizing Healthcare
Description
Speaker:Robin Youngson
Our materialistic science, reductive thinking, focus on disease, and use of technology have steered us towards treating the pathology rather
than the patient. Furthermore, the emphasis on efficiency and productivity has made care so hurried that we miss the human connection.
But every one of our patients has an extraordinary capacity for healing, which is greatly enhanced by our compassion and caring.
This workshop presents the surprising evidence that compassionate, whole-person care improves outcomes as much as our drug therapies and
then explores the personal qualities, skills and practices that can supplement and enhance our technical skills.
In a Q&A session we'll explore the barriers to compassionate care and how we, as individuals, can overcome the limitations of the system.
Objectives
- Learn how powerfully the patients' experience of care shapes outcomes
- Review the research evidence for the efficacy of compassionate caring
- Identify the skills, qualities and practices that enhance compassion
- Learn ways to overcome the workplace barriers to whole-patient care
Detail & Registration.
Advanced Session on QI Tools
Description
Speaker:Brandon Bennett
Participants attending this session can expect to learn about how to measure and analyze the occurrence of rare events. They will also be introduced to Planned Experimentation, a method for employing complex PDSA cycles for the purpose of speeding learning for improvement.
Objectives
- Describe and be able to interpret two types of control charts: T & G
- Describe the utility of planned experiments in accelerating the improvement journey
- Understand how planned experiments can uncover possible interaction effects of change ideas through two case examples
Detail & Registration.
Enhanced Recovery - a QI approach
Description and objectives to follow
Speaker: Nick Scott; Noreen Sheikh Latif; + Surgeon (Mohammed Kurer)
Detail & Registration.
Peer Support – Mitigating the Emotional Toll of Medical Errors
Description
Speaker:Jo Shapiro
Dr. Shapiro’s talk will address the unique role that frontline physicians can play in supporting one another,
particularly following an adverse event. She will discuss the impact that adverse events have on clinicians
and how that may affect patients and families. She will describe the peer support program at the Brigham and Women’s
Hospital as one model to proactively address these issues.
Objectives
- Identify the emotional impact of adverse events on clinicians
- Recognize the effect this impact has on patient safety, quality and provider well-being
- Identify the rationale for having a peer support program
Detail & Registration.
Breakout Group B
Please select one of the following 10 workshops (these are repeats of Group A workshops)
Improving Quality of Palliative Care (Repeat of workshop A)
Description
Speaker:Diane Meier; A-Hareth Al Khater
What does it mean to provide quality health care for persons living with serious and complex illnesses that are unlikely to be cured?
Traditional measures of survival or completion of tests and procedures (e.g. HbA1C or colonoscopy) are not relevant to quality of care for this population. This session will review the evidence on the outcomes of palliative care that are important and meaningful to a range of audiences- patients and families; health professionals; hospitals and health systems; and payers.
Objectives
- Explain the case for integrated geriatric and palliative care strategies
- Explain how palliative care is important to improving value (quality and cost) in health care reform
- Explain how we can change the delivery system to improve access to quality palliative care for all persons with serious illness and their families
Detail & Registration.
Designing High Value Improvement Projects (Repeat of workshop A)
Description
Speaker:Neel Shah
In this interactive session, participants will form small, interdisciplinary teams, working collaboratively
to design adaptable, pragmatic, high-impact value improvement projects. We will review best practices for aligning
organizational objectives and clinical insights. The session will focus on strategies for surmounting cultural and
operational barriers to high-value care.
Objectives
- Describe best practices for aligning organizational and clinical objectives
- Provide two examples of how to overcome operational barriers
Detail & Registration.
IOM Report(Repeat of workshop A)
Description and Objectives to follow
Speaker:Carol Haraden; Annette Bartley
Detail & Registration.
Antibiotic Stewardship (Repeat of workshop A)
Description
Speaker:Frank Frederico ; Jameela Al Ajmi
When hospitals administer antimicrobials unnecessarily or for too long,
the results can be an increase in complications, including Clostridium difficile and adverse drug reactions,
increased length of stay, rising costs, and antimicrobial resistance.
Antibiotic stewardship, a combination of personnel and procedures that promotes the wise use of antimicrobials,
can significantly reduce these unintended consequences.
Join this session to learn what your organization can do to manage develop a stewardship program.
Objectives
- Describe the impact of antibiotic overuse and its implications on patient safety and costs
- Discuss the components of an effective antibiotic stewardship program
- Develop a plan to implement an antibiotic stewardship program in your hospital
Detail & Registration.
Introduction to Improvement Science (Repeat of workshop A)
Description
Speaker:(IHI) Sue Gullo
Improvement Science- what is it and why should I use it? In healthcare we are part of a complex system,
which requires us to accept a constantly changing landscape of emerging science, clinical care,
patients and families, and multi-disciplinary staff. This complex system achieves what it is designed to achieve and for
many indicators, our outcomes are not what we want for our patients. Developing an understanding of improvement theory and its tools has been shown to effectively support change. During this session we will focus on the Model for Improvement and Deming’s Theory of Profound Knowledge, while also discussing a model we know well- the Scientific Method.
Objectives
- Describe improvement science and its application in healthcare.
- Illustrate the three key questions of the Model for Improvement by describing an effort in your organization.
- Describe the sequence of improvement and the key tools and methods that can be applied during the QI journey.
- Discuss the scientific method and its comparison to the PDSA (Plan-Do-Study-Act) cycle.
Detail & Registration.
Leadership for Safety (Repeat of workshop A)
Description
Speaker:Derek Feeley;Aidan Fowler
Leading work to improve safety requires the combination of a proven set of leadership behaviors with a framework for
thinking about patient safety in a systematic way. This session offers a practical approach to leading improvements
in patient safety informed by experience from the Scottish Patient Safety Program.
Objectives
- Describe five key leadership behaviors.
- Identify cultural and learning system components of patient safety.
- Explain how leadership and whole system approaches were applied in a national safety program.
Detail & Registration.
Humanizing Healthcare (Repeat of workshop A)
Description
Speaker:Robin Youngson
Our materialistic science, reductive thinking, focus on disease, and use of technology have steered us towards treating the pathology rather
than the patient. Furthermore, the emphasis on efficiency and productivity has made care so hurried that we miss the human connection.
But every one of our patients has an extraordinary capacity for healing, which is greatly enhanced by our compassion and caring.
This workshop presents the surprising evidence that compassionate, whole-person care improves outcomes as much as our drug therapies and
then explores the personal qualities, skills and practices that can supplement and enhance our technical skills.
In a Q&A session we'll explore the barriers to compassionate care and how we, as individuals, can overcome the limitations of the system.
Objectives
- Learn how powerfully the patients' experience of care shapes outcomes
- Review the research evidence for the efficacy of compassionate caring
- Identify the skills, qualities and practices that enhance compassion
- Learn ways to overcome the workplace barriers to whole-patient care
Detail & Registration.
Advanced Session on QI Tools (Repeat of workshop A)
Description
Speaker:Brandon Bennett
Participants attending this session can expect to learn about how to measure and analyze the occurrence of rare events.
They will also be introduced to Planned Experimentation,
a method for employing complex PDSA cycles for the purpose of speeding learning for improvement.
Objectives
- Describe and be able to interpret two types of control charts: T & G
- Describe the utility of planned experiments in accelerating the improvement journey
- Understand how planned experiments can uncover possible interaction effects of change ideas through two case examples
Detail & Registration.
Enhanced Recovery - a QI approach (Repeat of workshop A)
Description and objectives to follow
Speaker: (HMC) Nick Scott; Noreen Sheikh Latif, + Surgeon (Mohammed Kurer)
Detail & Registration.
Peer Support – Mitigating the Emotional Toll of Medical Errors
Description
Speaker:Jo Shapiro
Dr. Shapiro’s talk will address the unique role that frontline physicians can play in supporting one another,
particularly following an adverse event. She will discuss the impact that adverse events have on clinicians
and how that may affect patients and families. She will describe the peer support program at the Brigham and Women’s
Hospital as one model to proactively address these issues.
Objectives
- Identify the emotional impact of adverse events on clinicians
- Recognize the effect this impact has on patient safety, quality and provider well-being
- Identify the rationale for having a peer support program
Detail & Registration.
Breakout Group C
Please select one of the following 10 workshops (these workshops will be repeated tomorrow afternoon):
Deteriorating Patient (the QEWS model)
Description and Objectives to follow
Speaker: David Vaughan ; Ibrahim Fawzy ;
Detail & Registration.
Avoiding ED Admissions for Palliative Care - a collaboration between NCCCR, ED and Ambulance Service
Description and Objectives to follow
Speaker: (HMC) ED and Ambulance Service representative
Detail & Registration.
7 Steps to Surgical Safety
Description
Speaker: Aidan Fowler
Through lecture and much interactive group discussion, this session will discuss the seven steps to surgical safety, as outlined below:
- Human factors and teams
- Involving patients in decisions
- Checks and checklists
- Learning from harm
- The importance of Leadership
Objectives
- Participants will be able to describe the 7 steps of surgical safety.
- Participants will be able to provide examples of how they can improve the safety in their home organizations.
Detail & Registration.
Leadership acceleration to create high performing organizations
Description
Speaker: Anupam Sibal ; Yousuf Maslamani
Business performances are deeply attributed to leadership culture and strategies; as well as continuous leadership development; especially when it comes to steering organizational performance to an accelerated, high performing mode. High performing organizations are accustomed to execution and accomplishment of their strategic goals irrespective of the complexity and volatility of the external environment, and at the same time are capable of producing exemplary sustainable results.
A high impact leadership is directly linked to six differentiating characteristics that make them better than those in their peer group. During this session we will discuss all six of these characteristics while reviewing various case study examples."
Objectives
- To introduce the six characteristics through case studies.
- To stimulate the attendees to think of ways to employ the six characteristics in their organizations.
Detail & Registration.
Improvements in Diabetes Care
Description and Objectives to follow
Speaker: Stephen Beer ; Joanna Butler ;
Yousuf Maslamani
Detail & Registration.
Nursing QI improvements
Description
Speaker:Brent Foreman + Ann-Marie Cannaby, Annie Topping, Richard Gray
Comming soon...
Objectives
- Comming soon...
Detail & Registration.
The Importance of QI in Public Health
Description
Speaker:(IHI) Ashis Jha
While Public Health has had remarkable successes over the past century, the next set of major health challenges facing the world will again require deep engagement by the public health community. Yet, many of the key tools used in public health are not currently adequately suited for the work ahead. We are putting increasing resources into our healthcare systems yet failing to effectively address the health needs of an aging population with complex and substantial social needs. The public health community will play a critical role in addressing these issues but needs the tools of Quality Improvement to be more effective.
Objectives
- Defining the role of public health in tackling some of the most pressing health challenges in low, middle, and high income countries.
- Identifying the skills and tools that are needed to address these challenges
- Defining the role of quality improvement and its centrality to effective public health
- Understanding how public health can help create spread and scale for effective quality improvement interventions that improve population health
Detail & Registration.
Mobile Doctors - A Unique Approach
Speaker:Mike Frayne, Mark O’Connor
HMC
Detail & Registration.
Co-Designing Care with the Patient
Description
Speaker:Alan Manning; Susan Frampton
Most major industries understand the importance of including the customer or client in the design and development of products and services.
Healthcare has begun to embrace a similar approach to improvement, through the inclusion of patients and their families in co-designing care processes,
process improvements and outcomes research. This session will describe innovative opportunities and formats for including patients and families in ways that
improve not only the experience of care, but the outcomes of care as well.
Objectives
- Participants will be able to describe essential elements of recruitment, orientation and operation of Patient-Family Advisory councils.
- Participants will be able to identify 2-3 co-design activities that go beyond Patient-Family Advisory councils in a variety of clinical settings.
- Participants will be able to describe examples of PCOR (Patient-Centered Outcomes Research) and how it differs from traditional approaches to improvement of healthcare outcomes.
Detail & Registration.
Medicine Reconcilliation
Description
Speaker:(IHI) Shady Botros; Anas Hamad
Medications are the most common intervention in health care. When a patient is followed by more than on physician, it is very likely that the patient will be on a variety of medications. On admission to a hospital, or during a visit to a clinic or physician office, it is necessary to know what medications a patient is taking in order to develop a treatment plan.
During this session, faculty will describe the process of medication reconciliation and offer suggestions on how to implement a program.
Objectives
- Describe the steps involved in medication reconciliation.
- List the measures needed to determine the effectiveness of a medication reconciliation process..
- Discuss the role of patients in medication reconciliation.
Detail & Registration.
Plenary 2
Title: Why Hospitals should Fly: The Ultimate flight Plan to Patient Safety and Quality Care
Speaker: John Nance
Track : Leadership & Innovation
View More.
Description
Quality healthcare does not exist when patients are unnecessarily injured,
and completely avoidable medical mistakes are an international threat of massive proportions to patients in every country.
Despite the best efforts and intentions of physicians and healthcare leaders globally,
however, the very culture of medical practice continues to viciously resist the needed, non-traditional changes.
The airline industry is perhaps the best, most accessible example, of what needs to be done, and although
there is resistance in borrowing lessons from a mechanistic and far more objective business, the reality is this: Until global healthcare systems can show a semblance of the same levels of predictable and successful performance as the airline industry, there are no grounds for ignoring these lessons.
Objectives
- Describe the characteristics of a high reliability organization
- Understand why the Healthcare community needs to become a high reliability organization
- Recognize the inevitability of human error, and how resilient, high reliability teams can structure themselves to effectively neutralize all the errors and/or mistakes that cannot be prevented.
Networking Reception & Poster Exibition.
Breakout Group D
Please select one of the following 10 Learning Lab workshops
Why Safety Culture?
Description
Speaker : (IHI) Jo Shapiro
Dr. Shapiro will explore the key elements of an organizational culture that fosters an environment of respect and psychological safety including leadership vision and teamwork communication. She will discuss the critical role of leadership in promoting a respectful culture and explain how a multifaceted professionalism program can be built and sustained using organizational change principles.
Objectives
- Recognize the connection between professionalism, team communication and patient safety
- Identify the contributors and barriers to resolving conflict among health care team members
- Apply the skill of using frame-based feedback to relationship building on all levels
Detail & Registration.
How Can We Bring Compassion to the Forefront of Healthcare?
Description
Speaker :Robin Youngson
Scientific research shows that compassionate, whole-person care dramatically enhances outcomes, prolongs survival, improves satisfaction, enhances safety, reduces cost, and gives greater meaning and joy to the work of health professionals - so why isn't compassion spreading like a wildfire across healthcare? The answers will surprise you. Drawing on the mistakes and failures of ten years of pioneering efforts to humanize healthcare across many countries, Dr Youngson shares his insights and successes. Workshop participants are invited to reconnect to the values, hopes and ideals that brought them into healthcare, to rediscover their personal strengths, and to become leaders in promoting compassionate care.
Objectives
- Review the research evidence for the efficacy of compassionate caring
- Gain insight into the unconscious values and beliefs that shape our healthcare system and impede caring
- Share stories of deep human connection and compassionate healing
- Learn how to 'be the change you want to see' and to influence the world around you
Detail & Registration.
How to Improve the Flow of Patients through Medicine
Description
Speaker : (HMC) Anand Kartha; Carolyn Volker;Dawoud Jamous; Seham Khamis Aly Henidy
Comming soon...
Objectives
- Comming soon...
Detail & Registration.
Safe Medication Processes
Description
Speaker : (IHI) Shady Botros;(HMC) Wessam Al Kassem
Medicines have proven to be very beneficial for treating illness and preventing disease. This success has resulted in a dramatic increase in medication use where medicines have become the most common form of therapeutic intervention in healthcare.
There are a number of discrete steps in using medication: prescribing, administration and monitoring are the main three and there are a variety of ways that error can occur at each step. Doctors, patients and other health professionals all have a role in these steps and they all therefore have a responsibility to work together to minimize patient harm caused by medication use.
During this session, the faculty will describe the nature of medication errors, how they can occur and what can be done to make medication use safer. "
Objectives
- Provide an overview of medication safety and of error-prone steps in the medication delivery process.
- Describe how medication errors are mainly system failures and should therefore be tackled through system solutions
- Introduce some of the safety strategies and design principles known to improve medication safety processes.
Detail & Registration.
HMC Quality Improvement Fellowship
Description
Speaker :(HMC) IHI Fellows
Comming soon..
Objectives
- Comming soon..
Detail & Registration.
Harm and Safety Improvement in Women’s Health
Description
Speaker : "(IHI) Sue Gullo
Pregnancy and childbirth are a critical time in not only the woman’s health, but that of her family and newborn.
It is, however, only a snapshot in in the lifespan of a woman. This session will explore the impact the social determinants of health have on health,
and will provide an overview of key safety programs emerging to address key clinical obstetric and neonatal events that impact health and outcomes.
Objectives
- Describe the social determinants of health and the impact on the health of women and newborns.
- Discuss key safety programs addressing adverse pregnancy and neonatal outcomes in the United States and other countries.
- Discuss the opportunities these programs may have in the Middle East.
Detail & Registration.
Implementing a patient centered care model for chronic disease management in Qatar
Description
Speaker : Elizabeth Thiebe; Nasseer A Masoodi;Aisha Al-Kubaisi
Management of multiple chronic conditions requires a strong trusting relationship between the care team and the patients.
This presentation will shed light on what it takes to implement a comprehensive patient-centered, team based care led by a physician in ambulatory health care settings
for management of chronic diseases at HMC. The findings and recommendations of this presentation are based solely on our effort to design and implement strategies
for achieving excellence in patient-centered care in Qatar. Since, Qatar shares significant similarities with rest of the Middle East region; the opportunities,
challenges and lessons learned may be of benefit to the audience in their efforts to implement such initiatives elsewhere. At the end of the presentation,
the participants will be able to describe the following
Objectives
- Anatomy lesson 1: Key elements of the Leadership Team
- Anatomy Lesson 2: Patient engagement and experience-building a trusting relationship
- Anatomy Lesson 3: Evidence based medicine and monitoring our performance
Detail & Registration.
Redesign for Reliable Care
Description
Speaker : (IHI) Carol Haradan
Designing reliability in systems from the beginning is not a usual part of health care planning.
We will discuss the understanding and skill needed to start with a less than perfect design and develop higher process reliability based
on understanding predictable failures.
Objectives
- Describe clearly the concept of reliability and why it is so important in improving patient care
- Know how to measure reliability and understand what standardization, redundancy, and failure mean
- Take away clear ideas about how you will integrate reliability thinking into your own improvement work
Detail & Registration.
Clinical Care Improvement Training Program - an approach to
Description
Speaker :CCITP team
Comming soon...
Objectives
- Comming soon...
Detail & Registration.
Charting the Course: Leadership in Healthcare
Description
Speaker :(IHI) John Nance
In many respects, healthcare systems worldwide have been blocked from effectively dealing with
the rising recognition of widespread, unnecessary patient harm and less-than-optimal quality of care by uncertainty over how profoundly
the traditional models should change, if at all. But the evidence is now far too persuasive and universal to resist: Global healthcare must
intelligently work towards becoming a high reliability enterprise, whether we're discussing one small clinic in a far flung part of the world,
or a major new healthcare system here in Doha, or the panoply of hospitals and hospital systems in the U.S., China, or elsewhere. The healthcare
system that will ultimately be successful will not be based on particular tactics, but on an overriding philosophy that embraces two basics:
How to include, empower, motivate, and inspire the people who are the organization, and how to discern, adopt, and universally apply the best
practices known for the best outcomes.
Objectives
- Identify the main focus for leaders in creating and sustaining true cultural change.
- Describe the steps necessary to maximize synergy and establish a collective shared organizational vision.
- Explain the difference between philosophy, strategy and tactics in establishing a patient-centric culture.
- List three new leadership skills that are mandatory in order for an organization to thrive under the new paradigm of “No Outcome, No Income.
Detail & Registration.
Breakout Group E
Please select one of the following 10 workshops (these are repeats of Group C workshops from yesterday)
Deteriorating Patient (the QEWS model)
Objectives
- Comming soon...
Description
Speaker: (HMC) David Vaughan; Ibrahim Fawzy;
Detail & Registration.
Avoiding ED Admissions for Palliative Care - a collaboration between NCCCR, ED and Ambulance Service
Description and Objectives to follow
Speaker: (HMC) ED and Ambulance Service representative
Detail & Registration.
7 Steps to Surgical Safety
Description
Speaker: Aidan Fowler
Through lecture and much interactive group discussion, this session will discuss the seven steps to surgical safety, as outlined below:
- Human factors and teams
- Involving patients in decisions
- Checks and checklists
- Learning from harm
- The importance of Leadership
Objectives
- Participants will be able to describe the 7 steps of surgical safety.
- Participants will be able to provide examples of how they can improve the safety in their home organizations.
Detail & Registration.
Leadership acceleration to create high performing organizations
Description
Speaker: Anupam Sibal ; Yousuf Maslamani
Business performances are deeply attributed to leadership culture and strategies; as well as continuous leadership development; especially when it comes to steering organizational performance to an accelerated, high performing mode. High performing organizations are accustomed to execution and accomplishment of their strategic goals irrespective of the complexity and volatility of the external environment, and at the same time are capable of producing exemplary sustainable results.
A high impact leadership is directly linked to six differentiating characteristics that make them better than those in their peer group. During this session we will discuss all six of these characteristics while reviewing various case study examples."
Objectives
- To introduce the six characteristics through case studies.
- To stimulate the attendees to think of ways to employ the six characteristics in their organizations.
Detail & Registration.
Improvements in Diabetes Care
Description and Objectives to follow
Speaker: Stephen Beer ; Joanna Butler ;
Yousuf Maslamani
Detail & Registration.
Nursing QI improvements
Description
Speaker:Brent Foreman + Ann-Marie Cannaby, Annie Topping, Richard Gray
Comming soon...
Objectives
- Comming soon...
Detail & Registration.
The Importance of QI in Public Health
Description
Speaker:(IHI) Ashis Jha
While Public Health has had remarkable successes over the past century, the next set of major health challenges facing the world will again require deep engagement by the public health community. Yet, many of the key tools used in public health are not currently adequately suited for the work ahead. We are putting increasing resources into our healthcare systems yet failing to effectively address the health needs of an aging population with complex and substantial social needs. The public health community will play a critical role in addressing these issues but needs the tools of Quality Improvement to be more effective.
Objectives
- Defining the role of public health in tackling some of the most pressing health challenges in low, middle, and high income countries.
- Identifying the skills and tools that are needed to address these challenges
- Defining the role of quality improvement and its centrality to effective public health
- Understanding how public health can help create spread and scale for effective quality improvement interventions that improve population health
Detail & Registration.
Mobile Doctors - A Unique Approach
Speaker:Mike Frayne, Mark O’Connor
HMC
Detail & Registration.
Co-Designing Care with the Patient
Description
Speaker:Alan Manning; Susan Frampton
Most major industries understand the importance of including the customer or client in the design and development of products and services.
Healthcare has begun to embrace a similar approach to improvement, through the inclusion of patients and their families in co-designing care processes,
process improvements and outcomes research. This session will describe innovative opportunities and formats for including patients and families in ways that
improve not only the experience of care, but the outcomes of care as well.
Objectives
- Participants will be able to describe essential elements of recruitment, orientation and operation of Patient-Family Advisory councils.
- Participants will be able to identify 2-3 co-design activities that go beyond Patient-Family Advisory councils in a variety of clinical settings.
- Participants will be able to describe examples of PCOR (Patient-Centered Outcomes Research) and how it differs from traditional approaches to improvement of healthcare outcomes.
Detail & Registration.
Medicine Reconcilliation
Description
Speaker:(IHI) Shady Botros; Anas Hamad
Medications are the most common intervention in health care. When a patient is followed by more than on physician, it is very likely that the patient will be on a variety of medications. On admission to a hospital, or during a visit to a clinic or physician office, it is necessary to know what medications a patient is taking in order to develop a treatment plan.
During this session, faculty will describe the process of medication reconciliation and offer suggestions on how to implement a program.
Objectives
- Describe the steps involved in medication reconciliation.
- List the measures needed to determine the effectiveness of a medication reconciliation process..
- Discuss the role of patients in medication reconciliation.
Detail & Registration.
Session: Plenary 4
Title: "Two-part Keynote:
1)Mending Broken Healthcare Systems: Why Improvement is Important to Healthcare
+
2) Humanizing Healthcare"
Speaker: 1) Ashish Jha + 2) Robin Youngson
View More.
Description
1) Over the past three decades, there has been an explosion in new scientific knowledge allowing us to care for sick people in ways that were unimaginable a generation ago. Yet, the systems necessary to deliver that care safely, reliably and in ways that incorporate patients’ values, have not kept up. And thus, we have a dichotomy: great scientific evidence and ineffective systems to deliver care. Further, without a direct focus on systems, we are unlikely to make the kind of necessary progress in improving human health.
2) Scientific research shows that compassionate, whole-person care dramatically enhances outcomes, prolongs survival, improves satisfaction, promotes safety, reduces cost, and gives greater meaning and joy to the work of health professionals - so why isn't compassion spreading like a wildfire across healthcare? Maybe the mindset of improvement science is part of the problem? When we're immersed in a culture and science, we don't see the underlying values and beliefs that shape our world. Can compassion flourish in a materialistic world of objective science and transactional relationships? Or can we be more effective in our leadership by discarding old ways of working and becoming the very change we want to see?
Objectives
- Comming soon...
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