Urgent care

Urgent Consultation Center

The Urgent Consultation Center (UCC) provides urgent medical consultation across 15 specialties, providing a vital role within the care continuum, ensuring patients receive prompt attention while alleviating pressure on emergency departments and outpatient clinics.

The Center supports patients with urgent but non-emergency medical conditions.

How to contact the UCC

Call 16000 (National Healthcare Helpline)

• Option 3 (HMC)
• Option 1 (UCC)

Working hours are from 8am to 3pm Sunday to Thursday.

The UCC provides urgent consultation services in the following 15 medical specialties:

• Urology
• General Medicine
• Cardiology
• Geriatric Medicine
• Pain Management
• Neurology
• Dermatology
• Ear, Nose, and Throat (ENT)
• Obstetrics and Gynecology
• Pediatrics
• Vascular Surgery
• Neurosurgery
• Oncology/Hematology
• Ophthalmology
  
• Dietetics

Core services provided by the UCC

The UCC’s comprehensive service portfolio is tailored to meet the urgent medical needs of patients while maintaining a strong emphasis on efficiency, patient safety and quality of care. Its core services include:

• Telephone Consultations

The UCC provides remote consultations for urgent but non-critical conditions, enabling patients to obtain medical advice and direction without the need to visit healthcare facilities in person. This not only reduces the risk of infectious disease transmission but also lessens the burden on emergency and outpatient departments. Telephone consultations serve as interim support for patients awaiting scheduled appointments, ensuring that their immediate concerns are addressed in a timely manner.

• Urgent Prescription Renewals and Issuance

For patients who require ongoing medication, timely prescription renewals and the issuance of new prescriptions are essential for maintaining continuity of care. The UCC facilitates rapid access to necessary medications, preventing interruptions in treatment that could otherwise lead to health deterioration or complications.

• Coordination of Follow-up Referrals

When further evaluation or in-person care is required, the UCC coordinates referrals to outpatient clinics, emergency departments, or primary health care centers (PHCC). This ensures seamless transitions across different levels of care, minimizing delays and confusion for patients while promoting optimal healthcare outcomes.

• Laboratory and Radiology Review

The UCC reviews and discusses laboratory and radiology results with patients, providing reassurance, escalating care when necessary and facilitating early identification of red flags. By keeping patients informed and involved in their care, the UCC supports shared decision-making and empowers individuals to actively manage their health.

• Medication Management and Interim Advice

Particularly for patients with chronic diseases, the UCC offers expert guidance on medication management and provides interim advice to address acute or evolving issues. This proactive approach helps prevent disease exacerbations, reduces hospital admissions and supports overall wellness.

Elderly Urgent Care Unit

The Elderly Urgent Care Unit (EUCU) at Rumailah Hospital is Qatar's first urgent care service dedicated exclusively to seniors. The Unit provides fast, age-friendly medical care for patients aged 60 years and over in a specialist, uncrowded environment designed for your comfort.

Call 3325 3128 or 5519 3240 to make an appointment. The Unit is available 24 hours a day, 7 days a week.

• The EUCU is equipped with specialist clinical protocols designed to address the complexities of aging - such as frailty, polypharmacy, cognitive decline and limited mobility.
• The unit strives to have a physician assess each patient within 15 minutes of arrival, ensuring timely triage and intervention that reduces complications and prevents unnecessary admissions.
• Staffed by dedicated geriatricians and a full multidisciplinary team, the EUCU provides integrated care supported by nurses trained in elderly health, physiotherapists, occupational therapists, pharmacists, dietitians, speech therapists, case managers, and social workers.
• The EUCU is equipped with onsite diagnostic tools including point-of-care blood tests, ECGs, portable X-rays, ultrasounds, and access to rapid lab services.
• Treatments range from IV therapies to wound care and medication adjustments; all delivered under one roof by elderly care specialists.​
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