Privacy Policy

Last updated: 22 February, 2026

Thank you for using the Sanaad App. We are committed to providing you with the service as it relates to your employee experience. This “Privacy Policy” explains what information we collect, how that information is used, and the choices you can make about that information. This Policy applies whether you access the Sanaad App through iOS-based or Android-based devices or through any other method.

Additional Terms

Hamad Medical Corporation is a leading healthcare provider in the State of Qatar (hereinafter referred to as “HMC”, “we”, “our” or “us”). HMC owns and operates the HMC Sanaad Application (hereinafter referred to as “Sanaad App”). This Policy explains how HMC will collect and use information through the Sanaad App.

Personal Data
“Personal Data” means any information relating to an identified or identifiable natural person, whether directly or indirectly. This includes identity information, contact details, employment-related information, electronic identifiers, and any other information processed through the Sanaad application.

Purposes of Processing
Hamad Medical Corporation processes Personal Data solely to the extent necessary to provide, operate, maintain, and improve the Sanaad application and its services, manage the employment relationship, and fulfil its legal and regulatory obligations in accordance with applicable laws and regulations.

Information We Collect

1. Information You Provide to Us or Allow Others to Provide to Us
   
   At various points during your use of the Sanaad App, you may provide us with information about yourself (hereinafter referred to as “Data”).
   
   By signing in to the Sanaad application, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your Personal Data to the extent necessary for the provision of the application’s services, in accordance with the purposes set out herein and applicable laws and regulations.
   
   Users may submit a request to delete their Personal Data through the “Contact Us” feature available within the application. Hamad Medical Corporation will assess and process such requests in accordance with applicable laws, regulatory requirements, and its records retention policies.
   
   
2. Technical Information About Usage of the Sanaad App

Logging Information

When you use the Sanaad App, our servers will record logging information about your usage of the app and information that is sent by your device. Logging information can include things like the IP address of your device, operating system, unique device identifiers, searches that you run on the app, and other ways you interact with the app. Some portions of this information are stored with your account information in our databases. Other portions of this information may be stored temporarily on secure logging servers for the purposes of tracking the operational health of the services provided through the Sanaad App including, but not limited to, detecting operational errors and abuse.

How We Use Your Information

We may use the information we collect for various purposes, including:

1.  To provide you with the services in the Sanaad App, improve the quality of the Sanaad App, and develop new services in the Sanaad App.
2.  To guarantee high quality and safety standards of our services offered through the Sanaad App. From time to time, we review the quality of the data that is presented to you. Our staff may analyze your pseudonymized and/or aggregated data in order to evaluate the quality of the data and determine if any improvement is needed for our algorithms to meet the highest quality and safety standards.
3.  To understand how users interact with the Sanaad App as a whole in order to test new employee services or changes in our services, and improve the services for everyone as well as the general functionality of the Sanaad App.
4.  To provide customer service, respond to your communications and requests, and contact you about your use of the Sanaad App.
5.  Pseudonymized usage data may be processed to analyses the use of the Sanaad application, improve its performance and services, and support initiatives designed to encourage greater use of the application by HMC employees. Personal Data will not be used for commercial marketing purposes or disclosed to advertisers or other third parties for such purposes. Personal Data will not be shared with advertisers or used to display advertisements to users.
6.  To use the feedback you may provide us optionally to analyze whether you are satisfied or dissatisfied with the Sanaad App, and to assess your general experience with it. This is a fundamental resource for us to improve your user experience and adjust our actions to your needs. We may also use the feedback you may provide us optionally to guarantee high quality and safety standards of the services we provide through the Sanaad App.
7.  To make your data available exclusively in your profile for your future references.

Data Sharing

Hamad Medical Corporation does not sell or rent Personal Data to third parties.

Where necessary, Personal Data may be shared with government authorities, service providers, or entities within Hamad Medical Corporation to provide the Sanaad application’s services or comply with legal obligations. Appropriate measures are taken to protect the confidentiality of Personal Data.

Changes to this Policy

This Policy may change from time to time and any revised Policy will be posted on this page, so we encourage you to review it regularly. If we make changes, we will notify you by revising the date at the top of this Policy and, in the case of material changes to the Policy, we may provide you with additional notice (such as a notice in our user interface or sending you a notification by email).

This Privacy Policy is governed and interpreted in accordance with the applicable laws and regulations of the State of Qatar.​