Mr. Nasser Al Naimi
Chief of Patient Experience, HMC
Director, Hamad Healthcare Quality Institute

Since 2018, the Private Nursing Services (PNS) has embarked on a remarkable journey toward achieving excellence in Person-Centered Care (PCC). This initiative has demonstrated their​ firm dedication to elevating the standard of nursing care within our community. In 2020, their success in achieving the Gold Certification for Excellence in PCC highlighted the rigorous efforts of their staff, the involvement of patients and their family members, and PNS's steadfast commitment to a compassionate and person-centered approach to care.

Their pursuit of the prestigious Distinction Certification from Planetree International represents the next chapter in their mission to maintain the Gold-level Certification while innovating and advancing their PCC framework. PNS has developed several best practices to enhance patient and family involvement in care processes. By implementing innovative practices and fostering a culture of compassion and respect, PNS continues to set new standards in healthcare. Patients and their families can trust that they are in good hands, receiving the best possible care.

At HMC, we are committed to creating a safe, comfortable, and positive experience for all, ensuring that individual needs, preferences, and values are respected and addressed. As PNS continues on this path of person-centered care, we offer them our unwavering support to ensure the highest standard of care for each and every one of our patients.​