Work Stream: Safety
Level: All
Room Capacity: 100
Empowering staff is an important and effective way of leveraging
large-scale improvement efforts. In this session, you’ll hear case
studies from two organizations who have achieved top organizational
priorities by encouraging performance improvement at the frontlines.
At the end of this session, participants will be able to:
- Identify key strategies used by both system to embed performance improvement skills into front line teams
- Clarify the role of leaders and managers in creating the
culture for teams to learn improvements skills and apply their skills to
top priorities
Speakers:
Diane Miller
Vice President and Executive Director
Virginia Mason Institute
Virginia Mason Medical Center
USA
Alide Chase
Retired Senior Vice President
Medicare and Population Care
Kaiser Permanente
