Work Stream: Patient Engagement
Level: All
Room Capacity: 100
As recipients of health care services, patients and family members offer
a perspective often overlooked when making change. When patients and
their families feel respected, informed, and cared for in a timely way,
it is reflected in all levels of the system. Patient-centeredness is
also associated with hospitals that have safer, more effective care. Yet
hospitals are also grappling with identifying those actions that will
lead to significant levels of improvement in this area. This session
will focus on strategies and tools for clinicians at the point of care
to successfully engage patients and family members in your
organization’s improvement work.
At the end of this session, participants will be able to:
- Discuss how a positive patient experience can impact quality, safety, and staff engagement
- Describe two strategies for working in partnership with patients and family members
- Discuss how to integrate these strategies into your hospital or system
Speakers:
Annette Bartley, RN, BA, MS, MPH
Quality Improvement Consultant and Faculty
IHI
United Kingdom
Ross MacDonald, RN, MBA, JD, GDLP, FACN
Executive Director for Healthcare Governance
Hamad Medical Corporation
