If you require a follow up appointment, this can be arranged immediately. You will also be provided with any medications you need before you leave the hospital. Prescriptions can be collected from the hospital pharmacy immediately on departure.
Visiting the pharmacy
Pharmacy opening times:
7am to 3pm Sunday to Thursday
12pm to 1pm Saturday only (outpatient pharmacy)
To collect an item from the pharmacy you should hand over the prescription to the pharmacy team, make your payment at the cashier desk and then collect your medicine with your health card and receipt. The pharmacy team will also provide you with information on how you should use your medicine. Payment in the pharmacy can only be made with a loaded health card, not cash. The amount will be deducted through an e-purse machine.
Billing and payment procedures for outpatient appointments
You have the option to pay by credit, debit or eCASH card (which can be obtained and some QNB branches) when you come for your appointment, for some services.
Comments, suggestions or complaints
Comments, suggestions or complaints are very welcome as they help us to continually strive to provide the best possible care experience for our patients. Please fill out a comment card if you have any customer care issues and drop this into the designated box within the hospital.
You can also contact:
Ms. Salwa al Awadi
Nesmaak Customer Service Manager
Telephone: (+974) 4439 7820
For enquiries relating to your medical/clinical condition after discharge, please contact the urgent care number.
