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​ Hamad Medical Corporation (HMC) is committed to delivering the safest, most effective and most compassionate care to each and every one of our patients.

In January 2016, HMC achieved the significant distinction of becoming the first healthcare system across the globe to have all its hospitals accredited by Joint Commission International (JCI) under the Academic Medical Center accreditation program.

JCI accreditation is based on quality and safety across all clinical and management functions and is considered the gold standard in global healthcare.

HMC is also the first hospital system in the Middle East to achieve institutional accreditation from the ACGME International LLC, which demonstrates excellence in the way medical graduates are trained through residency, internship and fellowship programs. Qatar is the second country outside of the United States to have the prestigious accreditation conferred upon it, which indicates that it meets the highest and most rigorous standards for physicians’ specialized training.​
Currently, HMC remains the only healthcare system outside the United States to achieve corporate Academic Medical Center accreditation for all its hospitals simultaneously. This represents the greatest number of JCI accredited hospitals in the State of Qatar to date.

The JCI Accreditation journey started in 2004 and since then we have continuously maintained accreditation from 2006 in a 3-year cycle that has significantly improved quality, patient care, safety, patient satisfaction, etc. 
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In January 2016, HMC achieved the significant distinction of becoming the first healthcare system across the globe to have all its hospitals accredited by Joint Commission International (JCI) under the Academic Medical Center accreditation program. In 2019, 13 of HMC’s facilities and services were accredited by the JCI. This includes accreditation for the first time for three new hospitals as well as the Hamad Dental Center and Mental Health Service. Eight hospitals which already held JCI accreditation were also successfully re-accredited. 

JCI Accreditation is seen as the gold standard for the accreditation of hospitals worldwide and the latest edition of their quality and safety standards and measures which hospitals must meet to achieve accreditation are the most exacting to date. Hospitals must meet strict patient safety and performance improvement standards to achieve accreditation status and these are rigorously checked before accreditation is granted.

This represents the greatest number of JCI accredited facilities in Qatar to date and the culmination of HMC’s largest ever hospital accreditation program. HMC also remains the only hospital system outside of the United States to achieve corporate Academic Medical Center accreditation for all its hospitals simultaneously. 

HMC is also the first hospital system in the Middle East to achieve institutional accreditation from the ACGME International LLC, which demonstrates excellence in the way medical graduates are trained through residency, internship and fellowship programs. Qatar is the second country outside of the United States to have the prestigious accreditation conferred upon it, which indicates that it meets the highest and most rigorous standards for physicians’ specialized training.


Certification for Excellence in Person-Centered Care by Planetree International

This Person-Centered Care Certification recognizes an organization’s achievement and innovation in the delivery of person-centered care. HMC’s Home Healthcare Service; Private Nursing Service, the Ambulatory Care Center, Enaya Specialized Care Center and the Communicable Disease Center as HMC entities to achieve certification for excellence in Person Centered Care.

Planetree Certification reflect what patients, residents, family members and healthcare professionals in hundreds of focus groups say matters most to them during a healthcare experience. This qualitative data aligns with the growing evidence-base for person-centered care and establishes the Person-Centered Care Certification Program as a concrete framework for defining and measuring excellence in person-centeredness.

The criteria address components of a person-centered healthcare experience, including the quality of patient-provider interactions, access to information, family involvement and the physical environment of care. Importantly, the criteria also focus on how the organization supports staff, opportunities for staff, patients, and families to have a voice in the way care is delivered, and the ways that the organization is reaching beyond its walls to care for its community.

The Extracorporeal Life Support Organization (ELSO) is an international non-profit consortium of health care institutions who are dedicated to the development and evaluation of novel therapies for support of failing organ systems. The primary mission of the Organization is to maintain a registry of, at least, use of extracorporeal membrane oxygenation in active ELSO centers. 

The ELSO Award for Excellence in Life Support recognizes ECLS programs worldwide that distinguish themselves by having processes, procedures and systems in place that promote excellence and exceptional care in extracorporeal membrane oxygenation.


Our Hospitality Department was in July 2017 recognized by the International Organization for Standardization (ISO) and awarded the ISO 9001:2015 certification for its quality management system.  The standard is based on several quality management principles including a strong customer focus, the process approach and continual improvement in addition to incorporating risk-based thinking.

An organization becomes ISO 9001:2015 certified by developing, documenting, and effectively implementing its quality system to meet the requirements of the standard and then successfully completing an audit by a third-party registrar. Since the initial accreditation, the Hospitality Department has maintained certification by satisfying independent reaccreditation audit requirements.

In 2017, the Healthcare Information and Management Systems Society (HIMSS) Analytics announced that two Hamad Medical Corporation (HMC) facilities, the Heart Hospital and the National Center for Cancer Care and Research (NCCCR), have achieved the HIMSS Analytics Electronic Medical Record Adoption ModelSM (EMRAM) Stage 6 distinction, an international benchmark for the use of advanced IT to improve patient care. This is the first HIMSS Stage 6 achievement in Qatar.

The HIMSS Analytics Stage 6 accreditation demonstrates that electronic physician documentation has been installed throughout the entire hospital with structured documentation templates – allowing physicians to ‘point-and-click’ from a standardized selection of options that facilitate future reporting and data analysis. 

In November 2014, Hamad Medical Corporation’s Trauma System is the first international organization to be recognized by Accreditation Canada International’s Trauma Distinction Award.
 
The four year accreditation is only given to trauma systems who can demonstrate adherence to a stringent quality measures and international standards.

The Distinction program has four main components: meeting international standards of excellence, implementing protocols, achieving performance indicator thresholds and demonstrating excellence and innovation. It offers rigorous and highly specialized standards of excellence, in-depth performance indicators and protocols, and an on-site visit by expert evaluators with extensive practical experience in trauma.

Achieving Trauma Distinction demonstrates HMC’s national and regional leadership in the provision of high quality trauma care.

 

Hamad’s Department of Laboratory Medicine and Pathology (DLMP) completed a comprehensive inspection by the College of American Pathologists (CAP) in April 2014 and accreditation was confirmed in the summer 2014. In 2018 the DLMP was reaccredited. The CAP laboratory accreditation program checklists contain over 3,000 standards that are used during laboratory accreditation inspections to help laboratories stay in compliance with internationally set standards. CAP accreditation is considered the gold standard of laboratory accreditation and requires successful performance in stringent proficiency testing, quality control of procedures, staff qualifications, safety programs and overall management. It recognizes laboratories that positively impact patient care and is in line with Hamad’s strategic objective to deliver the best and safest integrated clinical care system in the GCC region.

 

In early 2014, Hamad became the first organization in the GCC, and only the third in the Middle East, to be accredited as a provider of continuing nursing education by the American Nurses Credentialing Center (ANCC). This achievement places Hamad among an elite class of healthcare organizations around the world and demonstrates the importance placed on providing staff with professional development opportunities. The accreditation is valid for two years and requires adherence to rigorous standards. The ANCC is a subsidiary of the American Nurses Association (ANA) and is dedicated to the promotion of excellence in nursing and healthcare through credentialing programs. ANCC accreditation is a voluntary peer review process intended to strengthen and sustain the quality and integrity of continuing nursing education. ANCC’s internationally renowned credentialing programs certify and recognize individual nurses in specialty practice areas.

The International Academy of Emergency Dispatch (IAED) has officially recognized the Ambulance Service Medical Communication Center as an Accredited Center of Excellence. The center is the first in the Middle East to receive this accreditation, which comes as the result of two and a half years of hard work and commitment to meet the 25 requirements of the IAED. The Ambulance Service Medical Communication Center provides a number of tools to the Ambulance Service to triage the received calls and deploy the most appropriate resource in a standardized and consistent manner.
 
This system has been implemented in several countries across the Middle East and provides pre-arrival instructions to the dispatcher which is given to the caller in case of an emergency. Following this protocol helps in collecting accurate and consistent documentation, as well as data capture that gives several opportunities for data analysis and research.​​
 


At the end of 2014 the HMC Ambulance Service LifeFlight service, was accredited by the European Aeromedical Institute (EURAMI) for both adult and pediatric critical care. The service received reaccreditation in July 2018.

This accreditation has been awarded following rigorous evaluation of the LifeFlight service against quality, management and performance measures. EURAMI accredited aeromedical services are known to be amongst the best in the world.




In November 2012, Hamad became the first hospital system in the region to achieve institutional accreditation from the ACGME International LLC. This makes Qatar only the second country outside of the United States to have the prestigious accreditation conferred upon it, which indicates that it meets the highest and most rigorous standards for physicians’ specialty training. This is a significant achievement and means Hamad will attract, train and retain the top medical graduates and clinical faculty from Qatar and around the world. It has been effective from 1 July, 2012 so that students studying in this academic year will be educated under this accreditation. Under the ACGME International LLC structure, trainee doctors undergo structured specialist training conducted by dedicated senior clinicians after graduating from medical school. They are regularly assessed on their medical knowledge, patient care skills, professionalism, interpersonal and communication skills to ensure the aspiring specialist doctors provide excellent care. This accreditation also marks a key milestone in the transformation of Hamad into an Academic Health System and demonstrates the organization's ongoing commitment to high quality care and patient safety.​











Hamad Medical Corporation

HMC is the principal public healthcare provider in the State of Qatar, delivering the safest, most effective and most compassionate care to each and every one of our patients.

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