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About CPESE
The Center for Patient Experience and Staff Engagement (CPESE) is the driving force for engaging with patients and improving patient experience at Hamad Medical Corporation (HMC). It was formed as the enabling arm of HMC to develop and implement programs that focus on enhancing the experience of patients.
CPESE acts as the link between the organization’s services and the patient - building on and complementing the values, we, as an organization collectively demonstrate. It does this through the development and implementation of improvement initiatives and strategies to support patient and a family-centered care.
CPESE’s main focus is centered on developing a framework to continuously improve the experience of each and every patient and to promote a culture of transformation and positive change within HMC.
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