Day 1, 29 September (Thursday)
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Time
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Topic
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Speaker
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730am to 830am
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Resilient Leadership and the Role of Well-Being in the Healthcare Environment (P)
In this webinar, QSHRM will be joined by Laurie Baedke (https://www.lauriebaedke.com), Director of Healthcare Leadership Programs at Creighton University. Laurie will talk about resiliency, resilient leaders and the habits of high-performing executives.
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830am to 9am
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Leadership in the Future of Healthcare: Befriending Polarity & Paradox (W)
COVID-19 has undoubtedly altered “normal” work and life for many organizations and individuals, and chief among them are healthcare-related organizations and professionals. While experts are still learning more each day about this novel coronavirus and its potential implications for our healthcare ecosystem, we can be sure the future of healthcare will be changed as a result.
As we move into this “next normal,” healthcare leaders must become even more comfortable with both polarity and paradox. Balancing what seem like contradictory tendencies is, in fact, at the heart of leading effectively through ambiguity and uncertainty. Join us as we explore the meaning of polarity and paradox within the healthcare ecosystem and what leading at your best in this new reality will require.
Learning Objectives
- How changes brought on by COVID-19 will affect the future of healthcare and leadership in this critical space,
- The 6 leadership paradoxes related to leading effectively in the healthcare ecosystem’s “next normal,” and
- Next steps for assessing your leadership response in a paradoxical world.
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1. Amy Martinez, Healthcare Program Manager | Center for Creative Leadership
2. Joanne Dias, Senior Faculty Member | Center for Creative Leadership
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9am to 930am
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Opening and Welcome Address
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Dr. Salih Ali A A Almarri Assistant Minister Ministry of Public Health | State of Qatar (10min)
Dr. Moza Alishaq QSHRM 2022 Chairperson and Executive Director Clinical Transformation | HMC (10min)
Introduction of Speakers: Ms. Fatemaah Narooei | Project Manager | Corporate QPS/HMC
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930am to 1030am
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Leadership and cultural competence of healthcare professionals: a social network analysis
Cultural competence among healthcare professionals is acquired partly through leadership. Social relationships and leadership effects within health services should be considered when developing and implementing culturally competent strategies. This requires a cautious approach as the most central individuals are not always the same persons as the formal leaders.
Learning Objective:
- Provide the results of the study to investigate the influence of leaders on the cultural competence of healthcare professionals.
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1. Dr. Yasmine Salim Abdullah Al Hatimy, Ph.D. (Med) MA HMPP (Quality) | Deputy Director, Quality & Development Directorate
Sr. Quality Specialist (A) in Quality & Healthcare Accreditation | Sultan Qaboos University Hospital, Muscat, Sultanate of Oman
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1030am to 1130am
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The role of risk management in corporate resilience (W)
What does resilience mean to you and your organization? How are risk managers involved in corporate resilience and how will this evolve? FERMA (Federation of European Risk Manager Association) and McKinsey will present the findings of our survey into resilience and risk management. The objective is to give risk and insurance professionals a richer understanding of resilience in a strategic and practical way. Two leading risk managers will discuss the results of our survey and will reflect more broadly on the link between risk and resilience. By the end of the webinar, you will be well versed in resilience from an enterprise risk management perspective.
Learning Objectives:
- This session will discuss key findings of FERMA’s survey on resilience for risk and insurance managers
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1. Dr. Ulrich Adamheit | Head of Business Risk, CFO Functions, Risk Management | Vattenfall AB
2. Mr. Francois Malan | Chief Risk and Compliance Officer | Eiffage
3. Mr. Alfonso Natale | Partner at McKinsey & Company
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1130am to 1215pm
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Prayer Time/Stretch and Movement Break
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1215pm to 115pm
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Resilient Leadership: Part of a Trust and Care System
Healthcare remains a high-risk environment despite medical and technological developments. We can expect to encounter potential harm and the need to recover from adverse events. Commitment to Resilience is one recognised principle in striving for high-reliability in high-risk environments.
Leadership defines the culture of our workplaces and whether we will be resilient. Trust and care create our systems, our leaders, our resilience. Without trust, leadership and resilience, are we able to care for our staff and patients?
Learning Objectives:
- Demonstrate that trust and care are requirements to lead resiliently.
- Trust and care appear in many forms in our organisations.
- 3 Leadership is part of a resilient system.
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Dr. James Laughton Group Head for Risk, Quality and Patient Safety HMC Ambulance Service |
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115pm to 215pm
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Importance of Leadership role in healthcare staff motivation during challenging times
The topic will address how leadership role can help to improve staff morale and motivation specially during challenging times and it can impact provision of safe and high-quality patient care.
Learning Objectives
- Discuss the importance of leadership role in staff engagement and motivation and how it builds a leadership culture
- Review the impact of staff satisfaction and joy at work on provision of safe care
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Dr. Faiza Shaukat Shahzad Malik Assistant Executive Director Quality and Patient Safety Qatar Rehabilitation Institute |
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215pm to 315pm
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HMC Speaker: Mr. Thabit Melhem, Executive Director Corporate Nursing and Midwifery – QPS | Topic: TBA
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315pm to 415pm
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Developing a model for effective leadership in healthcare: a concept mapping approach
Despite increasing awareness of the importance of leadership in healthcare, our understanding of the competencies of effective leadership remains limited. We used a concept mapping approach (a blend of qualitative and quantitative analysis of group processes to produce a visual composite of the group’s ideas) to identify stakeholders’ mental model of effective healthcare leadership, clarifying the underlying structure and importance of leadership competencies.
Using a mixed qualitative-quantitative approach, we developed a graphical representation of a shared leadership model derived in the healthcare setting. This model may enhance learning, teaching, and patient care in this important area, as well as guide future research.
The speaker will present this paper.
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Rashid Al-Abri, MD, FRCS. Professor & Sr. Consultant ENT | Sultan Qaboos University Muscat Oman |
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415pm to 515pm
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Grow Your Own: Developing Risk Management Talent in Your Organization
The Risk Manager is not a Risk Magician. You can’t do it all. Because of this, Risk Managers may feel like they are missing budding risk exposures. How does the organizational Risk Manager build a team of risk-savvy, risk-minded individuals who can serve as their eyes and ears, creating a web throughout the organization? This session will provide the rationale, strategies, and impetus to help the risk manager grow their informal risk management team. Who knows? Maybe future risk managers are lurking right in front of you!
Learning Objectives
- Discuss the need for expanding risk management focus across the organization
- Describe methods to identify and develop raw risk management talent
- Outline benefits of developing a broadened risk management base
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1. Kathryn Schaefer, MSN, RN, CPHRM, CHCP, FASHRM | Associate Director, Education Quality and Compliance | Med-IQ
2. Geri Amore, MSN, RN, CPHRM, CHCP, FASHRM | Principle | Amori Associates
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515pm to 615pm
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Opening Keynote Address: Barbara McCarty, ASHRM President
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615pm to 715pm
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Everything Changes - Keeping Up with Risk Financing Trends
This session educates attendees on the changing risk financing landscape, and how these new factors are impacting everything from risk philosophies to structure and renewal strategies. Addressed factors include social inflation, market changes, exposure changes and more, all which impact retention levels, decisions on insourcing/outsourcing expertise, and the total cost of risk.
Learning Objectives
- Identify four factors impacting the insurance landscape;
- Review case studies showing program adaptions to market changes
- Utilize factor identification to create renewal strategies
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1. Pamela Poop, MA JD DFASHRM CPHRM AIM | Chief Risk Officer & Executive Vice President | GB Healthcare
2. Elizabeth Huntington, MSN JD | Chief Risk Officer | Baptist Health
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715pm to 815pm
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Viral mutations, vaccine effectiveness, rapid tests and anti-viral. COVID-19 risk management in the health systems of Australia and Qatar
The SARS-CoV-2 pandemic created challenges for the oil and gas industry. Qatar experienced three significant waves during the pandemic that disproportionately affected the workers in shared accommodation. In Australia, the public health measures limited the spread of SARS-CoV-2 in the industry until the Omicron wave. Anti-SARS-CoV-2 seropositivity was assessed in five oil and gas subcontractors and five hospital subcontractors in Qatar between 21 June and 9 September 2020. Vaccine effectiveness was assessed in Qatar. Vaccine effectiveness in an LNG tanker crew off Gladstone was calculated. The initial study in Qatar included 4970 craft manual workers (CMWs) who were mostly men (95.0%). Infection positivity (antibody and/or polymerase chain reaction (PCR) positive) ranged from 62.5% (95% CI: 58.3–66.7%) to 83.8% (95% CI: 79.1–87.7%). Only five infections were severe, and one was critical – an infection severity rate of 0.2% (95% CI: 0.1–0.4%). Rapid antibody tests (RATs) were effective in diagnosis of the SARS-CoV-2 virus infections. Vaccine effectiveness against severe, critical or fatal infections were above 90% in both the Qatar and Australian studies, but protection against infection waned significantly after 6 months. In Qatar and Australia, the industry implemented effective control measures including the use of RATs, PCR tests, test, trace, isolation, quarantine (TTIQ) and vaccination. In both countries, the LNG industry collaborated with public health experts and other experts and was involved in research to assess and manage the risk of COVID-19. Production of LNG was not affected. Participation in public health research in both countries contributed to important scientific publications and protected the industry. COVID-19 may become endemic.
Learning Objectives
- Understand ongoing mutations and variants of Covid-19
- Understand vaccine effectiveness and waning of vaccine efficacy
- Learn the concept of hybrid immunity
- Understand usage of rapid tests, antivirals and risk management
- Learn comparative mortality rate per capita in the international landscape
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Dr. Andrew Jeremijenko | Group Medical Director of Aspen Medical | Brisbane, Australia |
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815pm to 915pm
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Fostering Resilience: Leveraging High Reliability Strategy to Revitalize and Retain the Health Care Workforce (W)
Learn about issues of physical, emotional, and compassion fatigue as well as challenges related to deflated individual agency, moral distress, and burnout.
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1. Anne Marie Benedicto, MPP, MPH | Vice President of the Joint Commission Center for Transforming Healthcare
2. Craig Deao, MHA, | Managing Director, speaker, Author at Huron
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915pm to 10pm
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Day 1 Wrap Up and announcement of Day 2 sessions
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