13:00 Start of Registration
Session Title: Practical Leadership for Improvement
Speaker: Don Berwick; Derek Feeley
Track: Leadership for Improvement
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Description
Traditional training and habits for clinical and non-clinical leaders do not always support accelerated change and productive redesigns of health care delivery. Yet methods do exist that leaders can use to make such changes more likely and viable. This session will explore theory and lessons for leaders who believe that only through care redesign can you improve what we call the IHI Triple Aim, which is the individual experience of care, the health of populations, and reduce per capita cost. The emphasis will be on practical approaches ready for immediate application.
At the end of this session, participants will be able to:
- Explain the basic principles of modern quality improvement.
- Describe real, documented examples of effective organizational transformation for improvement.
- Identify a set of radical redesign principles to achieve unprecedented better care, better health, and lower cost.
Session Title: Pathway to Change: A structured methodology for humanizing, personalizing and demystifying the patient experience
Speaker: Susan Frampton; Alan Manning
Track: Patient Engagement
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Description
Improving the patient experience of care has become an important focus of overall healthcare quality improvements efforts, and requires the development of a patient and family centered culture. Effective, sustainable approaches to organizational culture change require a structured change process. This session will provide the tools needed to build such a culture, including structures and functions essential to creating partnerships between patients, families and staff members, evidence-based patient-preferred practices, and feedback mechanisms to measure improvement over time.
At the end of this session, participants will be able to:
- Describe a logic model for sustainable patient-centered culture change at the organizational level.
- Identify structures and functions essential to creating a foundation for patient and family centered care.
- Describe evidence-based practices for improving the patient experience of care.
- Identify effective measures and mechanisms that can provide feedback on patient-centered quality improvement over time.
Session Title: How to Effectively Use Improvement Science in a Clinical Setting
Speaker: Brandon Bennet
Track: Science of Improvement
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Description
Participants attending this session can expect to gain an understanding of the core elements of Improvement Science.
Designed for people who are new to the application of improvement in their setting, or those seeking a refresher short-course.
At the end of this session, participants will be able to:
- Define what improvement science is and how it can help in daily clinical work
- Introduce 3-5 core tools used by improvement practitioners to solve problems of practice in their clinical
environment
- Practice the use of improvement thinking on simulated and real problems while in an exploratory learning environment.
Session Title: FLOW Workshop - A Participative Exercise to Engage Staff in Understanding Flow across a Hospital
Speaker: Carolyne Volker, Ali Nizar Latif, Hissa Bukshaisha, Tom Stephenson
Track: Transforming Clinical Systems of Care
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Description
How do we improve patient flow through our hospitals? And what can we do as individuals to contribute to this improvement? Through the facilitated use of interactive simulation models participants will be challenged to more effectively understand the dynamics of patient flow. (No prior knowledge of simulation required.) Participants will play through a “day in the life” of the emergency care pathway in a hospital, with groups assuming the role of departments responsible for delivery of care.
At the end of this session, participants will be able to:
- Understand the common factors that result in delays in patient flow
- Build strategies for tackling such delays
- Describe the impact of variation
- Know how their own role can contribute to improved flow across the system
Session Title: Applying the Basic Principles of Quality Improvement in Healthcare Sector (Arabic session)
ورشة عمل: تطبيق مباديء تحسين الجودة في القطاع الصحي Carolyne Volker, Ali Nizar Latif, Hissa Bukshaisha, Tom Stephenson
Speaker:
Reham Hassan Negm Eldin, Amal Shaaban Abousaad, Khawla Ahmad,Almunzer Zakaria
Speaker:
المنذر زكريا,د. ريهام حسن نجم الدين, د.امال شعبان أبوسعد, خوله أحمد العثامنه،
Track: Transforming Clinical Systems of Care
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Description
Our common goal is to provide best care always to all our patients Join us in this interesting improvement journey to achieve safe and effective health care to each and every patient, through a highly interactive workshop full of team work & fun learning. This workshop aims at introducing the basics principles of Quality improvement to our audiences, which includes the ’Plan – Do - Study – Act’ method.
هدفنا و هدفكم تقديم الرعاية المثلى لمرضانا شاركونا في رحلة التطوير للوصول الى رعاية آمنة و فعالة لكل مريض من خلال ورشة عمل تفاعلية مليئة بالعمل الجماعي و المتعة
:تهدف ورشة العمل الى تعريف الحضور بمبادىء تحسين الجودة و التي تشمل
- التخطيط
- التنفيذ
- دراسة النتائج
- اتخاذ الإجراء المناسب
7:00 Registration and Coffee
Opening Ceremony
Speaker: Adeel Butt; Forum Co-Chairs
Plenary 1
Title: Opportunities and Challenges of Optimizing Health Systems
Speaker: Derek Feely; Don Berwick
Track: Leadership for Improvement
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Description
Examining an approach to optimizing health system performance through better care, better health,
and lower cost. This approach requires a “New Era” of thinking and action at the levels of policy, organizational design, and professional behaviors.
The good news is that the properties of that New Era are now well understood. The tough news is that the changes needed are daunting – they threaten
time-honored habits and beliefs. The session will explore and explain the properties of a New Era of societal and organizational action to get closer,
faster to better care, better health, and lower cost.
At the end of this session, participants will be able to
- Explain why “reliance on inspection for improvement” cannot achieve unprecedented performance results.
- Explain the proper, and improper, use of metrics in pursuit of improvement.
- Identify five “radical redesign principles” for the New Era of health care delivery.
Session: Morning Introduction Followed by Poster and Storyboard Awards Ceremony
Title: QI review of the ME Forum so far
Speaker: ME Forum Co-Chair
Session: Plenary 3
Title: Living Well with a Serious Illness
Speaker: Joanne Lynn; Al-Hareth Al-Khater; Yousuf Al Maslamani; Ayman Shabana
Track: Transforming Clinical Interventions of Care / Patient engagement
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Description
Dying was once a fairly abrupt endeavor, with the time from onset of injury or infection to death being counted in
minutes or days. Longer lifespans and better medical care has converted this experience to a very long one,
often covering many years of living with conditions that will prove to be fatal. Medical care needs to adapt in
order to help people live well despite worsening chronic conditions over long periods of time. The plenary talk will
set up the issues and the ensuing discussion will highlight important opportunities for health systems to consider
in order to serve this large and growing population
At the end of this session, participants will be able to
- Be aware of substantial changes in the population coming to the end of life
- Consider how these changes should affect the way that health care functions, especially with
regard to reliability, comfort, and supportive services
Breakout Group A
Please select one of the following 10 workshops (these workshops will be repeated after the lunch break):
Breakout A1 (Auditorium 1) 
Improving Quality of Palliative Care
Description
Speaker: Joanne Lynn; Al-Hareth Al Khater
Track: Transforming Clinical Interventions / Patient Engagement
This workshop will take up two cases, one of a younger person with metastatic cancer and one of an older person with multiple chronic conditions and disabilities needing extensive supportive care. The leaders and the participants will work through the evolving cases, aiming to highlight issues that require not only thoughtful judgements and awareness of ethical and legal considerations, but also opportunities for the health care delivery system to improve the possibilities for living well with serious illness through to death.
At the end of this session, participants will be able to:
- Gain substantial facility with identifying and resolving difficult health care decisions in the care of persons living with eventually fatal conditions;
- Recognize the usefulness of expertise in palliative care for difficult clinical situations, education, and performance monitoring;
- Explore the possibilities for enhancing the alternatives available to persons living with fatal conditions, such as enhanced support at home, better symptom management, and services for family caregivers.
 Detail & Registration.
Breakout A2 (Room 215-217)
Designing High Value Improvement Projects
Description
Speaker: Neel Shah
Track: Transforming Clinical Systems of Care
In this interactive session, participants will form small, interdisciplinary teams, working collaboratively to design adaptable, pragmatic, high-impact value improvement projects. We will review best practices for aligning organizational objectives and clinical insights. The session will focus on strategies for surmounting cultural and operational barriers to high-value care.
At the end of this session, participants will be able to:
- Describe best practices for aligning organizational and clinical objectives
- Provide two examples of how to overcome operational barriers
Detail & Registration.
Breakout A3 (Auditorium 3)
A Closer Look at Safety, Harm and Error
Description
Speaker: Carol Haraden; Annette Bartley
Track: Transforming Clinical Systems of Care
The Institute of Medicine (IOM) published a sentinel report into the quality and safety of healthcare, To Err is Human (2009). This session will consider the findings of this report and the impact on our understanding of the delivery of safe healthcare.
At the end of this session, participants will be able to:
- Know the IOM’s dimensions of quality
- Understand the concepts of harm, error and safety
- Describe the impact of these concepts on the delivery of safe patient care
Detail & Registration.
Breakout A4 (Auditorium 2)
Antibiotic Stewardship
Description
Speaker: Frank Federico; Jameela Al Ajmi
Track: Transforming Clinical Interventions
When hospitals administer antimicrobials unnecessarily or for too long,
the results can be an increase in complications, including Clostridium difficile and adverse drug reactions,
increased length of stay, rising costs, and antimicrobial resistance.
Antibiotic stewardship, a combination of personnel and procedures that promotes the wise use of antimicrobials,
can significantly reduce these unintended consequences.
Join this session to learn what your organization can do to manage develop a stewardship program.
At the end of this session, participants will be able to:
- Describe the impact of antibiotic overuse and its implications on patient safety and costs
- Discuss the components of an effective antibiotic stewardship program
- Develop a plan to implement an antibiotic stewardship program in your hospital
Detail & Registration.
Breakout A5 (Room 218-220)
Introduction to Improvement Science
Description
Speaker: Sue Gullo
Track: Science of Improvement
Improvement Science- what is it and why should I use it? In healthcare we are part of a complex system,
which requires us to accept a constantly changing landscape of emerging science, clinical care,
patients and families, and multi-disciplinary staff. This complex system achieves what it is designed to achieve and for
many indicators, our outcomes are not what we want for our patients. Developing an understanding of improvement theory and its tools has been shown to effectively support change. During this session we will focus on the Model for Improvement and Deming’s Theory of Profound Knowledge, while also discussing a model we know well- the Scientific Method.
At the end of this session, participants will be able to:
- Describe improvement science and its application in healthcare.
- Illustrate the three key questions of the Model for Improvement by describing an effort in your organization.
- Describe the sequence of improvement and the key tools and methods that can be applied during the QI journey.
- Discuss the scientific method and its comparison to the PDSA (Plan-Do-Study-Act) cycle.
Detail & Registration.
Breakout A6 (Theater)
Leadership for Safety
Description
Speaker: Derek Feeley; Aidan Fowler
Track: Leadership for Improvement
Leading work to improve safety requires the combination of a proven set of leadership behaviors with a framework for thinking about patient safety in a systematic way. This session offers a practical approach to leading improvements in patient safety informed by experience from the two speakers.
At the end of this session, participants will be able to:
- Describe five key leadership behaviors.
- Identify cultural and learning system components of patient safety.
- Explain how leadership and whole system approaches were applied in a national safety program.
Detail & Registration.
Breakout A7 (Room 239-241)
Humanizing Healthcare
Description
Speaker: Robin Youngson
Track: Patient Engagement
Our materialistic science, reductive thinking, focus on disease, and use of technology have steered us towards treating the pathology rather
than the patient. Furthermore, the emphasis on efficiency and productivity has made care so hurried that we miss the human connection.
But every one of our patients has an extraordinary capacity for healing, which is greatly enhanced by our compassion and caring.
This workshop presents the surprising evidence that compassionate, whole-person care improves outcomes as much as our drug therapies and
then explores the personal qualities, skills and practices that can supplement and enhance our technical skills.
In a Q&A session we'll explore the barriers to compassionate care and how we, as individuals, can overcome the limitations of the system.
At the end of this session, participants will be able to:
- Learn how powerfully the patients' experience of care shapes outcomes
- Review the research evidence for the efficacy of compassionate caring
- Identify the skills, qualities and practices that enhance compassion
- Learn ways to overcome the workplace barriers to whole-patient care
Detail & Registration.
Breakout A8 (Room 104)
Advanced Session on QI Tools
Description
Speaker: Brandon Bennett
Track: Science of Improvement
This session will introduce to the concepts of driver diagrams and how these can be used to develop your theory of improvement.
Change concepts and measurement aligned to your theory will be explained and described.
An example will be worked through so that participants are able to see how a theory becomes a number of small projects designed to deliver improvement.
At the end of this session, participants will be able to:
- Understand the concepts of drivers for improvement as a way of describing a theory of change
- Know the way change concepts and change ideas build your theory
- Understand how your measurement system relates to the drivers
Detail & Registration.
Breakout A9 (Room 236-238)
Improving Patient Outcomes with an Enhanced Recovery Program
Description
Speaker: Nick Scott; Noreen Sheikh Latif
Track: Transforming Clinical Interventions / Patient Engagement
The enhanced recovery program is a clinicians' initiative designed to improve patient outcomes and speeding up a patient's recovery after surgery. It results in benefits to both patients and staff. The focus is on making sure that patients are active participants in their own recovery process. It also aims to ensure that patients always receive evidence based care at the right time. Enhanced recovery includes a structured approach to pre-operative assessment, planning and preparation before admission; immediate post-operative and peri-operative management, including pain relief; the reduction of the physical stress of the surgery and early mobilization.
At the end of this session, participants will be able to:
- Understand how the approach leads to better outcomes and reduced length of stay
- Recognise the benefits to the staffing environment
- Be able to describe the four elements to the enhanced recovery program
Detail & Registration.
Breakout A10 (Room 103)
Peer Support – Mitigating the Emotional Toll of Medical Errors
Description
Speaker: Jo Shapiro
Track: Leadership for Improvement
Dr. Shapiro’s talk will address the unique role that frontline physicians can play in supporting one another, particularly following an adverse event. She will discuss the impact that adverse events have on clinicians and how that may affect patients and families. She will describe the peer support program at the Brigham and Women’s Hospital as one model to proactively address these issues.
At the end of this session, participants will be able to:
- Identify the emotional impact of adverse events on clinicians
- Recognize the effect this impact has on patient safety, quality and provider well-being
- Identify the rationale for having a peer support program
Detail & Registration.
Breakout A11 (Room 105)
The Basic Principles of Quality Improvement in Healthcare Sector (Arabic session)
مباديء تحسين الجودة في القطاع الصحي
Description
Speaker: Reham Hassan Negm Eldin, Amal Shaaban Abousaad, Khawla Ahmad,Al Munzer Zakaria
Speaker: المنذر زكريا,د. ريهام حسن نجم الدين, د.امال شعبان أبوسعد, خوله أحمد العثامنه،
Track: Transforming Clinical Interventions / Patient Engagement
Our common goal is to provide best care always to all our patients join us in this interesting improvement journey to achieve safe and effective health care to each and every patient This session aims at introducing the basics principles of Quality improvement to our audiences, which includes the ‘Plan – Do - Study – Act’ method’.
مباديء تحسين الجودة في القطاع الصحي هدفنا و هدفكم تقديم الرعاية المثلى لمرضانا شاركنا في رحلة التطوير للوصول الى رعاية آمنة و فعالة لكل مريض تهدف المحاضرة الى تعريف الحضور بمبادىء تحسين الجودة والتي تشمل:
:تهدف ورشة العمل الى تعريف الحضور بمبادىء تحسين الجودة و التي تشمل
- التخطيط
- التنفيذ
- دراسة النتائج
- اتخاذ الإجراء المناسب
Detail & Registration.
Breakout Group B
Please select one of the following 10 workshops (these are repeats of Group A workshops)
Breakout B1(Room 215-
217)
Improving Quality of Palliative Care (Repeat of workshop A)
Description
Speaker: Joanne Lynn; Al-Hareth Al Khater
Track: Transforming Clinical Interventions / Patient Engagement
This workshop will take up two cases, one of a younger person with metastatic cancer and one of an older person with multiple chronic conditions and disabilities needing extensive supportive care. The leaders and the participants will work through the evolving cases, aiming to highlight issues that require not only thoughtful judgements and awareness of ethical and legal considerations, but also opportunities for the health care delivery system to improve the possibilities for living well with serious illness through to death.
At the end of this session, participants will be able to:
- Gain substantial facility with identifying and resolving difficult health care decisions in the care of persons living with eventually fatal conditions;
- Recognize the usefulness of expertise in palliative care for difficult clinical situations, education, and performance monitoring;
- Explore the possibilities for enhancing the alternatives available to persons living with fatal conditions, such as enhanced support at home, better symptom management, and services for family caregivers.
Detail & Registration.
Breakout B2 (Room 104)
Designing High Value Improvement Projects (Repeat of workshop A)
Description
Speaker: Neel Shah
Track: Transforming Clinical Systems of Care
In this interactive session, participants will form small, interdisciplinary teams, working collaboratively
to design adaptable, pragmatic, high-impact value improvement projects. We will review best practices for aligning
organizational objectives and clinical insights. The session will focus on strategies for surmounting cultural and
operational barriers to high-value care.
At the end of this session, participants will be able to:
- Describe best practices for aligning organizational and clinical objectives
- Provide two examples of how to overcome operational barriers
Detail & Registration.
Breakout B3 (Theater
)
A Closer Look at Safety, Harm and Error (Repeat of workshop A)
Description
Speaker: Carol Haraden; Annette Bartley
Track: Transforming Clinical Systems of Care
The Institute of Medicine (IOM) published a sentinel report into the quality and safety of healthcare, To Err is Human (2009). This session will consider the findings of this report and the impact on our understanding of the delivery of safe healthcare.
At the end of this session, participants will be able to:
- Know the IOM’s dimensions of quality
- Understand the concepts of harm, error and safety
- Describe the impact of these concepts on the delivery of safe patient care
Detail & Registration.
Breakout B4 (Auditorium 2
)
Antibiotic Stewardship (Repeat of workshop A)
Description
Speaker: Frank Federico; Jameela Al Ajmi
Track: Transforming Clinical Interventions
When hospitals administer antimicrobials unnecessarily or for too long,
the results can be an increase in complications, including Clostridium difficile and adverse drug reactions,
increased length of stay, rising costs, and antimicrobial resistance.
Antibiotic stewardship, a combination of personnel and procedures that promotes the wise use of antimicrobials,
can significantly reduce these unintended consequences.
Join this session to learn what your organization can do to manage develop a stewardship program.
At the end of this session, participants will be able to:
- Describe the impact of antibiotic overuse and its implications on patient safety and costs
- Discuss the components of an effective antibiotic stewardship program
- Develop a plan to implement an antibiotic stewardship program in your hospital
Detail & Registration.
Breakout B5 (Room 218-220)
Introduction to Improvement Science (Repeat of workshop A)
Description
Speaker: Sue Gullo
Track: Science of Improvement
Improvement Science- what is it and why should I use it? In healthcare we are part of a complex system,
which requires us to accept a constantly changing landscape of emerging science, clinical care,
patients and families, and multi-disciplinary staff. This complex system achieves what it is designed to achieve and for
many indicators, our outcomes are not what we want for our patients. Developing an understanding of improvement theory and its tools has been shown to effectively support change. During this session we will focus on the Model for Improvement and Deming’s Theory of Profound Knowledge, while also discussing a model we know well- the Scientific Method.
At the end of this session, participants will be able to:
- Describe improvement science and its application in healthcare.
- Illustrate the three key questions of the Model for Improvement by describing an effort in your organization.
- Describe the sequence of improvement and the key tools and methods that can be applied during the QI journey.
- Discuss the scientific method and its comparison to the PDSA (Plan-Do-Study-Act) cycle.
Detail & Registration.
Breakout B6 (Auditorium 3)
Leadership for Safety (Repeat of workshop A)
Description
Speaker: Derek Feeley; Aidan Fowler
Track: Leadership for Improvement
Leading work to improve safety requires the combination of a proven set of leadership behaviors with a framework for
thinking about patient safety in a systematic way. This session offers a practical approach to leading improvements
in patient safety informed by experience from the two speakers.
At the end of this session, participants will be able to:
- Describe five key leadership behaviors.
- Identify cultural and learning system components of patient safety.
- Explain how leadership and whole system approaches were applied in a national safety program.
Detail & Registration.
Breakout B7 (Room 239-241)
Humanizing Healthcare (Repeat of workshop A)
Description
Speaker: Robin Youngson
Track: Patient Engagement
Our materialistic science, reductive thinking, focus on disease, and use of technology have steered us towards treating the pathology rather
than the patient. Furthermore, the emphasis on efficiency and productivity has made care so hurried that we miss the human connection.
But every one of our patients has an extraordinary capacity for healing, which is greatly enhanced by our compassion and caring.
This workshop presents the surprising evidence that compassionate, whole-person care improves outcomes as much as our drug therapies and
then explores the personal qualities, skills and practices that can supplement and enhance our technical skills.
In a Q&A session we'll explore the barriers to compassionate care and how we, as individuals, can overcome the limitations of the system.
At the end of this session, participants will be able to:
- Learn how powerfully the patients' experience of care shapes outcomes
- Review the research evidence for the efficacy of compassionate caring
- Identify the skills, qualities and practices that enhance compassion
- Learn ways to overcome the workplace barriers to whole-patient care
Detail & Registration.
Breakout B8 (Auditorium 1)
Advanced Session on QI Tools (Repeat of workshop A)
Description
Speaker: Brandon Bennett
Track: Science of Improvement
This session will introduce to the concepts of driver diagrams and how these can be used to develop your theory of improvement.
Change concepts and measurement aligned to your theory will be explained and described.
An example will be worked through so that participants are able to see how a theory becomes a number of small projects designed to deliver improvement.
At the end of this session, participants will be able to:
- Understand the concepts of drivers for improvement as a way of describing a theory of change
- Know the way change concepts and change ideas build your theory
- Understand how your measurement system relates to the drivers
Detail & Registration.
Breakout B9 (Room 236-238)
Improving Patient Outcomes with an Enhanced Recovery Program (Repeat of workshop A)
Description
Speaker: Nick Scott; Noreen Sheikh Latif
Track: Transforming Clinical Interventions / Patient Engagement
The enhanced recovery program is a clinicians' initiative designed to improve patient outcomes and speeding
up a patient's recovery after surgery. It results in benefits to both patients and staff. The focus is on making
sure that patients are active participants in their own recovery process. It also aims to ensure that patients
always receive evidence based care at the right time. Enhanced recovery includes a structured approach to
pre-operative assessment, planning and preparation before admission; immediate post-operative and perioperative
management, including pain relief; the reduction of the physical stress of the surgery and early
mobilization.
At the end of this session, participants will be able to:
- Understand how the approach leads to better outcomes and reduced length of stay
- Recognize the benefits to the staffing environment
- Be able to describe the four elements to the enhanced recovery programme
Detail & Registration.
Breakout B10 (Room 103)
Peer Support – Mitigating the Emotional Toll of Medical Errors (Repeat of workshop A)
Description
Speaker: Jo Shapiro
Track: Leadership for Improvement
Dr. Shapiro’s talk will address the unique role that frontline physicians can play in supporting one another,
particularly following an adverse event. She will discuss the impact that adverse events have on clinicians
and how that may affect patients and families. She will describe the peer support program at the Brigham and Women’s
Hospital as one model to proactively address these issues.
At the end of this session, participants will be able to:
- Identify the emotional impact of adverse events on clinicians
- Recognize the effect this impact has on patient safety, quality and provider well-being
- Identify the rationale for having a peer support program
Detail & Registration.
BreakoutB11 (Room 105)
The Basic Principles of Quality Improvement in Healthcare Sector (Arabic session)
مباديء تحسين الجودة في القطاع الصحي
Description
Speaker: Reham Hassan Negm Eldin, Amal Shaaban Abousaad, Khawla Ahmad,Almunzer Zakaria
Speaker: المنذر زكريا,د. ريهام حسن نجم الدين, د.امال شعبان أبوسعد, خوله أحمد العثامنه،
Track: Transforming Clinical Interventions / Patient Engagement
Our common goal is to provide best care always to all our patients join us in this interesting improvement journey to achieve safe and effective health care to each and every patient This session aims at introducing the basics principles of Quality improvement to our audiences, which includes the ‘Plan – Do - Study – Act’ method’.
مباديء تحسين الجودة في القطاع الصحي هدفنا و هدفكم تقديم الرعاية المثلى لمرضانا شاركنا في رحلة التطوير للوصول الى رعاية آمنة و فعالة لكل مريض تهدف المحاضرة الى تعريف الحضور بمبادىء تحسين الجودة والتي تشمل:
:تهدف ورشة العمل الى تعريف الحضور بمبادىء تحسين الجودة و التي تشمل
- التخطيط
- التنفيذ
- دراسة النتائج
- اتخاذ الإجراء المناسب
Detail & Registration.
Breakout Group C
Please select one of the following 10 workshops (these workshops will be repeated tomorrow afternoon):
Breakout C1 (Auditorium 1)
Deteriorating Patient (the QEWS model)
Description
Speaker: David Vaughan; Ibrahim Fawzy; Colin Hackwood
Track: Transforming Clinical Interventions of Care
Early Warning Systems (EWS) have been used internationally in order to facilitate early detection of patients as their condition deteriorates.
This session will describe the threshold based triggers underpinning the Qatar EWS.
A case study will enhance the participants learning about the complexities of such a safety net.
At the end of this session, participants will be able to:
- Know how to achieve large scale implementation through the adoption of a framework
- Understanding of the role of Early Warning Scores in the early detection of clinical deterioration in a patient’s condition
- Be able to describe the QEWS safety net system
- Have knowledge of current system performance sine introduction across HMC
Detail & Registration.
Breakout C2 (Auditorium 2)
How to Deliver Safer Care for Ventilated Patients
Description
Speaker: William Ross Andrews; Corazu Salta
Track: Transforming Clinical Interventions of Care
Patients who are in need of mechanical ventilation are amongst the most vulnerable in the entire healthcare system. They, most of all, can suffer harm from interventions and events that would not affect other patients. How can we provide the life sustaining care they need without subjecting them to avoidable harm?
At the end of this session, participants will be able to:
- Discuss which ways the ventilated patient is uniquely vulnerable
- Employ strategies to prevent common causes of harm
- Formulate a comprehensive safety plan for the ventilated patient
Detail & Registration.
Breakout C3 (Room 218-220)
7 Steps to Surgical Safety
Description
Speaker: Aidan Fowler
Track: Transforming Clinical Systems of Care
Through lecture and much interactive group discussion, this session will discuss the seven steps to surgical safety, as outlined below:
- Safety culture/systems
- Human factors and teams
- Involving patients in decisions
- Checks and checklists
- Assessment and recovery
- Learning from harm
- The importance of Leadership
At the end of this session, participants will be able to:
- Describe the 7 steps of surgical safety
- Provide examples of how they can improve the safety in their home organizations
Detail & Registration.
Breakout C4 (Auditorium 3)
Leadership Acceleration to Create High Performing Organizations
Description
Speaker: Anupam Sibal
Track: Leadership for Improvement
Business performances are deeply attributed to leadership culture and strategies; as well as continuous leadership development; especially when it comes to steering organizational performance to an accelerated, high performing mode. High performing organizations are accustomed to execution and accomplishment of their strategic goals irrespective of the complexity and volatility of the external environment, and at the same time are capable of producing exemplary sustainable results.
A high impact leadership is directly linked to six differentiating characteristics that make them better than those in their peer group. During this session we will discuss all six of these characteristics while reviewing various case study examples.
At the end of this session, participants will be able to:
- Introduce the six characteristics through case studies.
- Describe ways to employ the six characteristics in their organizations
Detail & Registration.
Breakout C5 (Exhibition Hall 2)
Improvements in Diabetes Care
Description
Speaker: Stephen Beer; Joanna Butler
Track: Patient Engagement
DESMOND is an education program for those with type 2 diabetes. DESMOND is group education and
participants can chose to bring a family member or friend. The participants are not taught in a formal way but
are supported to discover and work out knowledge for themselves, with the support of the educators. There are
activities with food models; interactive sessions and the participants develop their own plans and goals.
At the end of this session, participants will be able to:
- Describe the evidence based development of DESMOND
- Explain the introduction of DESMOND to Qatar and an overview of the clinical trials in HMC
Detail & Registration.
Breakout C6 (Room 104)
Structure, Patients, Outcomes: Critical Reflections on Building an Architecture for Nursing and Midwifery
Description
Speaker: Ann-Marie Cannaby; Annie Topping; Brent Foreman; Richard Gray
Track: Science of Improvement
To successfully achieve whole system change of a nursing and midwifery service demands meticulous planning. Ensuring change has a positive effect on patients, families and nursing and midwifery staff, involves creating structures built on solid foundations. This presentation will provide delegates with the opportunity to critically examine the architecture designed and built to modernize nursing and midwifery in the largest public sector healthcare provider organization in Qatar. Drawing on case examples, members of the executive nursing and midwifery team will offer a critical analysis of structural change, lessons learnt, and illuminate key messages for those embarking on change in their team, unit, facility or healthcare system.
At the end of this session, participants will be able to:
- Understand the principles of system re-design required to bring about structural change to nursing and midwifery services
- Appreciate the role of education, quality and research in sustainable system change on nursing services
- Recognize the potential benefits of deliberate system change on patients and outcomes
Detail & Registration.
Breakout C7 (Theater)
The Importance of QI in Public Health
Description
Speaker: Ashish Jha
Track: Leadership for Improvement
While Public Health has had remarkable successes over the past century, the next set of major health challenges facing the world will again require deep engagement by the public health community. Yet, many of the key tools used in public health are not currently adequately suited for the work ahead. We are putting increasing resources into our healthcare systems yet failing to effectively address the health needs of an aging population with complex and substantial social needs. The public health community will play a critical role in addressing these issues but needs the tools of Quality Improvement to be more effective.
At the end of this session, participants will be able to:
- Defining the role of public health in tackling some of the most pressing health challenges in low, middle, and high income countries.
- Identifying the skills and tools that are needed to address these challenges
- Define the role of quality improvement and its centrality to effective public health
- Understand how public health can help create spread and scale for effective quality improvement interventions that improve population health
Detail & Registration.
Breakout C8 (Room 103)
Mobile Doctors - A Unique Approach
Description
Speaker: Mark O’Connor ; Mike Frayne
Track: Transforming Clinical Systems of Care
Hamad Medical Corporation's (HMC) ambulance service has launched a new Mobile Doctor Service to respond urgent calls and support their clinical teams in delivering care to patients at their homes.
Mobile doctors also support early discharge by working with medical teams in the hospital to identify patients who are able to go home, but might need some level of support from a doctor when there.
The purpose of this new service is to bring senior decision making closer to the patient, and to contribute to the development of a comprehensive and fully-integrated mobile health service that will assist HMC with management of demand for emergency and urgent care.
At the end of this session, participants will be able to:
- Describe how the mobile doctor service is part of a whole system of care for patients
- Explain the types of patient that could benefit from accessing the service
- Describe how the service helps ensure that the patient is receiving care in the best place for them and their families
Detail & Registration.
Breakout C9 (Room 215-217)
Co-Designing Care with the Patient
Description
Speaker: Susan Frampton; Alan Manning
Track: Patient Engagement
Most major industries understand the importance of including the customer or client in the design and development of products and services.
Healthcare has begun to embrace a similar approach to improvement, through the inclusion of patients and their families in co-designing care processes,
process improvements and outcomes research. This session will describe innovative opportunities and formats for including patients and families in ways that
improve not only the experience of care, but the outcomes of care as well.
At the end of this session, participants will be able to:
- Describe essential elements of recruitment, orientation and operation of Patient-Family Advisory councils.
- Identify 2-3 co-design activities that go beyond Patient-Family Advisory councils in a variety of clinical settings.
- Describe examples of PCOR (Patient-Centered Outcomes Research) and how it differs from traditional approaches to improvement of healthcare outcomes.
Detail & Registration.
Breakout C10 (Room 239-241)
Medicine Reconciliation
Description
Speaker: Shady Botros; Anas Hamad
Track: Transforming Clinical Interventions of Care
Medications are the most common intervention in health care. When a patient is followed by more than one
physician, it is very likely that the patient will be on a variety of medications. On admission to a hospital, or
during a visit to a clinic or physician office, it is necessary to know what medications a patient is taking in order
to develop a treatment plan. During this session, faculty will describe the process of medication reconciliation
and offer suggestions on how to implement a program.
At the end of this session, participants will be able to:
- Describe the steps involved in medication reconciliation
- List the measures needed to determine the effectiveness of a medication reconciliation process
- Discuss the role of healthcare providers and patients in medication reconciliation.
Detail & Registration.
Plenary 2
Title: Why Hospitals should Fly: The Ultimate flight Plan to Patient Safety and Quality Care
Speaker: John Nance
Track: Leadership for Improvement
View More
Description
Quality healthcare does not exist when patients are unnecessarily injured,
and completely avoidable medical mistakes are an international threat of massive proportions to patients in every country.
Despite the best efforts and intentions of physicians and healthcare leaders globally,
however, the very culture of medical practice continues to viciously resist the needed, non-traditional changes.
The airline industry is perhaps the best, most accessible example, of what needs to be done, and although
there is resistance in borrowing lessons from a mechanistic and far more objective business, the reality is this: Until global healthcare systems can show a semblance of the same levels of predictable and successful performance as the airline industry, there are no grounds for ignoring these lessons.
At the end of this session, participants will be able to
- Describe the characteristics of a high reliability organization
- Understand why the Healthcare community needs to become a high reliability organization
- Recognize the inevitability of human error, and how resilient, high reliability teams can structure themselves to effectively neutralize all the errors and/or mistakes that cannot be prevented.
Networking Reception & Poster Exibition.
Breakout Group D
Please select one of the following 10 Learning Lab workshops
Breakout D1 (Auditorium 3)
Why Safety Culture?
Description
Speaker: Jo Shapiro
Track: Leadership for Improvement
Dr. Shapiro will explore the key elements of an organizational culture that fosters an environment of respect and psychological safety including leadership vision and teamwork communication. She will discuss the critical role of leadership in promoting a respectful culture and explain how a multifaceted professionalism program can be built and sustained using organizational change principles.
At the end of this session, participants will be able to:
- Recognize the connection between professionalism, team communication and patient safety
- Identify the contributors and barriers to resolving conflict among health care team members
- Apply the skill of using frame-based feedback to relationship building on all levels
Detail & Registration.
Breakout D2 (Room 236-238)
How Can We Bring Compassion to the Forefront of Healthcare?
Description
Speaker: Robin Youngson
Track: Patient Engagement
Scientific research shows that compassionate, whole-person care dramatically enhances outcomes, prolongs survival, improves satisfaction, enhances safety, reduces cost, and gives greater meaning and joy to the work of health professionals - so why isn't compassion spreading like a wildfire across healthcare? The answers will surprise you. Drawing on the mistakes and failures of ten years of pioneering efforts to humanize healthcare across many countries, Dr Youngson shares his insights and successes. Workshop participants are invited to reconnect to the values, hopes and ideals that brought them into healthcare, to rediscover their personal strengths, and to become leaders in promoting compassionate care.
At the end of this session, participants will be able to:
- Review the research evidence for the efficacy of compassionate caring
- Gain insight into the unconscious values and beliefs that shape our healthcare system and impede caring
- Share stories of deep human connection and compassionate healing
- Learn how to 'be the change you want to see' and to influence the world around you
Detail & Registration.
Breakout D3 (Room 104)
How to Improve the Flow of Patients through Medicine
Description
Speaker: Anand Kartha; Carolyn Volker; Dawoud Jamous; Seham Henidy
Track: Transforming Clinical Systems of Care
This workshop will consider at initiatives implemented in Hamad General Hospital to improve patient flow within an acute medical pathway. The session will include insights into implementing flow initiatives within acute medicine.
The second part of the session will be based on an interactive activity where participants will have an opportunity to experience a day in the life of the flow team within Hamad General Hospital and work in groups to develop solutions to improve flow within the organization.
At the end of this session, participants will be able to:
- Explain the key principles of flow within an acute medical pathway
- Discuss the role of clinical bed management coordination acute healthcare
- Understand the function of an acute medical assessment unit and how it interacts with the emergency department and general medical wards
- Understand enhancing and facilitating discharge through initiatives
Detail & Registration.
Breakout D4 (Theatre)
Safe Medication Processes
Description
Speaker: Shady Botros; Wessam Al Kassem; Frank Federico
Track: Transforming Clinical Interventions of Care
Medicines have proven to be very beneficial for treating illness and preventing disease. This success has resulted in a dramatic increase in medication use where medicines have become the most common form of therapeutic intervention in healthcare.
There are a number of discrete steps in using medication: prescribing, administration and monitoring are the main three and there are a variety of ways that error can occur at each step. Doctors, patients and other health professionals all have a role in these steps and they all therefore have a responsibility to work together to minimize patient harm caused by medication use.
During this session, the faculty will describe the nature of medication errors, how they can occur and what can be done to make medication use safer.
At the end of this session, participants will be able to:
- Provide an overview of medication safety and of error-prone steps in the medication delivery process.
- Describe how medication errors are mainly system failures and should therefore be tackled through system solutions
- Introduce some of the safety strategies and design principles known to improve medication safety processes.
Detail & Registration.
Breakout D5 (Auditorium 1)
A Framework for Quality and Safety Transformation
Description
Speaker: Moza Al Ishaq; Mohamad Adnan Mahmah; Mai Abdulla Al Qubaisi; Lamiaa Mohd Saleh; Habib Ben Mohamed Hidi Kerken
Track: Science of Improvement
The HMC Quality and Patient Safety Fellowship is a system wide programme to improve leadership in the delivery of Best Care Always.
Predominantly doctors and nurses, the fellows come from a range of backgrounds across HMC’s facilities.
Faculty and mentors from IHI are joined by local experts who support the fellows through a year of study and work base improvement projects.
At the end of this session, participants will be able to:
- Understand the key concepts of Quality and Safety Improvement that underpin the Fellowship Programme
- Learn how alumni used the Deming System of Profound Knowledge to implement successful change
- Learn from practical examples of Fellows’ projects to improve patient safety
- Learn from practical examples of Fellows’ projects to improve patient flow through the care system
Detail & Registration.
Breakout D6 (Room 239-241)
Harm and Safety Improvement in Women’s Health
Description
Speaker: Sue Gullo; Annette Bartley
Track: Transforming Clinical Interventions of Care
Pregnancy and childbirth are a critical time in not only the woman’s health, but that of her family and newborn.
It is, however, only a snapshot in in the lifespan of a woman. This session will explore the impact the social determinants of health have on health,
and will provide an overview of key safety interventions to address key clinical obstetric and neonatal events that impact health and outcomes.
At the end of this session, participants will be able to:
- Describe the social determinants of health and the impact on the health of women and newborns.
- Discuss key safety interventions to address adverse pregnancy and neonatal outcomes in the United States and other countries.
- Discuss how these interventions can be introduced in your setting.
Detail & Registration.
Breakout D7 (Room 218-220)
Implementing a Patient Centered Care Model for Chronic Disease Management in Qatar
Description
Speaker: Elizabeth Thiebe; Nasseer A Masoodi; Aisha Al-Kubaisi
Track: Patient Engagement
Management of multiple chronic conditions requires a strong trusting relationship between the care team and the patients.
This presentation will shed light on what it takes to implement a comprehensive patient-centered, team based care led by a physician in ambulatory health care settings
for management of chronic diseases at HMC. The findings and recommendations of this presentation are based solely on our effort to design and implement strategies
for achieving excellence in patient-centered care in Qatar. Since, Qatar shares significant similarities with rest of the Middle East region; the opportunities,
challenges and lessons learned may be of benefit to the audience in their efforts to implement such initiatives elsewhere. At the end of the presentation,
the participants will be able to describe the following
At the end of this session, participants will be able to:
- Learn about Key elements of the Leadership Team
- Understand patient engagement and experience-building a trusting relationship
- Describe evidence based medicine and monitoring our performance
Detail & Registration.
Breakout D8 (Room 103)
Redesign for Reliable Care
Description
Speaker: Carol Haraden
Track: Transforming Clinical Systems of Care
Designing reliability in systems from the beginning is not a usual part of health care planning.
We will discuss the understanding and skill needed to start with a less than perfect design and develop higher process reliability based
on understanding predictable failures.
At the end of this session, participants will be able to:
- Describe clearly the concept of reliability and why it is so important in improving patient care
- Know how to measure reliability and understand what standardization, redundancy, and failure mean
- Take away clear ideas about how you will integrate reliability thinking into your own improvement work
Detail & Registration.
Breakout D9 (Room 215-217)
The Clinical Care Improvement Training Program (CCITP) - a Transformation Journey in Healthcare Improvement and Patient Safety
Description
Speaker: Sajith G. Pillai; Reham Hassan Eldin;
Khalid Awad Sidahmed Mohamed; Noof Mohd Al-Siddiqi.
Track: Transforming Clinical Systems of Care
HMC’s Clinical Care Improvement Training Program (CCITP) has delivered an alumni of staff with an
understanding of improvement from different disciplines over the last four years. Faculty and coaches are local
experts who support the participants through study and work-based improvement projects.
Participants will learn about the improvement capability building strategy of HMC and the concepts taught. This
interactive session will not only focus on how healthcare systems and individual hospitals can shift improvement
efforts by empowering front line practitioners, as the implementation of the CCITP initiative resulted in over 350
trained physicians, including more than 120 residents/trainees, and the completion of 130 quality improvement
projects with measureable outcomes. CCITP trained participants led over 1000 other team members in 95% of
departments across an entire 8 hospital system in the completion of these clinical initiatives.
At the end of this session, participants will be able to:
- Understand the key concepts of Quality and Safety Improvement that underpin CCITP
- Describe practical projects from selection to implementation
Detail & Registration.
Breakout D10 (Auditorium 2)
Charting the Course: Leadership in Healthcare
Description
Speaker: John Nance
Track: Leadership for Improvement
In many respects, healthcare systems worldwide have been blocked from effectively dealing with
the rising recognition of widespread, unnecessary patient harm and less-than-optimal quality of care by uncertainty over how profoundly
the traditional models should change, if at all. But the evidence is now far too persuasive and universal to resist: Global healthcare must
intelligently work towards becoming a high reliability enterprise, whether we're discussing one small clinic in a far flung part of the world,
or a major new healthcare system here in Doha, or the panoply of hospitals and hospital systems in the U.S., China, or elsewhere. The healthcare
system that will ultimately be successful will not be based on particular tactics, but on an overriding philosophy that embraces two basics:
How to include, empower, motivate, and inspire the people who are the organization, and how to discern, adopt, and universally apply the best
practices known for the best outcomes.
At the end of this session, participants will be able to:
- Identify the main focus for leaders in creating and sustaining true cultural change.
- Describe the steps necessary to maximize synergy and establish a collective shared organizational vision.
- Explain the difference between philosophy, strategy and tactics in establishing a patient-centric culture.
- List three new leadership skills that are mandatory in order for an organization to thrive under the new paradigm of “No Outcome, No Income.
Detail & Registration.
Breakout Group E
Please select one of the following 10 workshops (these are repeats of Group C workshops from yesterday)
Breakout E1 (Room 215-217)
Deteriorating Patient (the QEWS model) (Repeat of Workshop C)
Description
Speaker: David Vaughan; Ibrahim Fawzy; Colin Hackwood
Track: Transforming Clinical Interventions of Care
Early Warning Systems (EWS) have been used internationally in order to facilitate early detection of patients as their condition deteriorates.
This session will describe the threshold based triggers underpinning the Qatar EWS.
A case study will enhance the participants learning about the complexities of such a safety net.
At the end of this session, participants will be able to:
- Know how to achieve large scale implementation through the adoption of a framework
- Understanding of the role of Early Warning Scores in the early detection of clinical deterioration in a patient’s condition
- Be able to describe the QEWS safety net system
- Have knowledge of current system performance sine introduction across HMC
Detail & Registration.
Breakout E2 (Room 236-238)
How to Deliver Safer Care for Ventilated Patients
(Repeat of Workshop C)
Description
Speaker: William Ross Andrews; Corazu Salta
Track: Transforming Clinical Interventions of Care
Patients who are in need of mechanical ventilation are amongst the most vulnerable in the entire healthcare system. They, most of all, can suffer harm from interventions and events that would not affect other patients. How can we provide the life sustaining care they need without subjecting them to avoidable harm?
At the end of this session, participants will be able to:
- Discuss in which ways the ventilated patient is uniquely vulnerable.
- Employ strategies to prevent common causes of harm.
- Formulate a comprehensive safety plan for the ventilated patient.
Detail & Registration.
Breakout E3 (Room 218-220)
7 Steps to Surgical Safety (Repeat of Workshop C)
Description
Speaker: Aidan Fowler
Track: Transforming Clinical Systems of Care
Through lecture and much interactive group discussion, this session will discuss the seven steps to surgical safety, as outlined below:
- Safety culture/systems
- Human factors and teams
- Involving patients in decisions
- Checks and checklists
- Assessment and recovery
- Learning from harm
- The importance of Leadership
At the end of this session, participants will be able to:
- Describe the 7 steps of surgical safety.
- Provide examples of how they can improve the safety in their home organizations.
Detail & Registration.
Breakout E4 (Theater)
Leadership Acceleration to Create High Performing Organizations (Repeat of Workshop C)
Description
Speaker: Anupam Sibal
Track: Leadership for Improvement
Business performances are deeply attributed to leadership culture and strategies; as well as continuous leadership development; especially when it comes to steering organizational performance to an accelerated, high performing mode. High performing organizations are accustomed to execution and accomplishment of their strategic goals irrespective of the complexity and volatility of the external environment, and at the same time are capable of producing exemplary sustainable results.
A high impact leadership is directly linked to six differentiating characteristics that make them better than those in their peer group. During this session we will discuss all six of these characteristics while reviewing various case study examples.
At the end of this session, participants will be able to:
- Introduce the six characteristics through case studies.
- Describe ways to employ the six characteristics in their organizations.
Detail & Registration.
Breakout E5 (Exhibition Hall 2)
Improvements in Diabetes Care (Repeat of Workshop C)
Description
Speaker: Stephen Beer; Joanna Butler
Track: Patient Engagement
DESMOND is an education program for those with type 2 diabetes. DESMOND is group education and
participants can chose to bring a family member or friend. The participants are not taught in a formal way but
are supported to discover and work out knowledge for themselves, with the support of the educators. There are
activities with food models; interactive sessions and the participants develop their own plans and goals.
At the end of this session, participants will be able to:
- Describe the evidence based development of DESMOND
- Explain the introduction of DESMOND to Qatar and an overview of the clinical trials in HMC
Detail & Registration.
Breakout E6 (Room 104)
Structure, Patients, Outcomes: Critical Reflections on Building an Architecture for Nursing and Midwifery (Repeat of Workshop C)
Description
Speaker: Ann-Marie Cannaby; Annie Topping; Brent Foreman; Richard Gray
Track: Science of Improvement
To successfully achieve whole system change of a nursing and midwifery service demands meticulous planning. Ensuring change has a positive effect on patients, families and nursing and midwifery staff, involves creating structures built on solid foundations. This presentation will provide delegates with the opportunity to critically examine the architecture designed and built to modernize nursing and midwifery in the largest public sector healthcare provider organization in Qatar. Drawing on case examples, members of the executive nursing and midwifery team will offer a critical analysis of structural change, lessons learnt, and illuminate key messages for those embarking on change in their team, unit, facility or healthcare system.
At the end of this session, participants will be able to:
- Understand the principles of system re-design required to bring about structural change to nursing and midwifery services
- Appreciate the role of education, quality and research in sustainable system change on nursing services
- Recognize the potential benefits of deliberate system change on patients and outcomes
Detail & Registration.
Breakout E7 (Auditorium 3)
The Importance of QI in Public Health (Repeat of Workshop C)
Description
Speaker: Ashish Jha
Track: Leadership for Improvement
While Public Health has had remarkable successes over the past century, the next set of major health challenges facing the world will again require deep engagement by the public health community. Yet, many of the key tools used in public health are not currently adequately suited for the work ahead. We are putting increasing resources into our healthcare systems yet failing to effectively address the health needs of an aging population with complex and substantial social needs. The public health community will play a critical role in addressing these issues but needs the tools of Quality Improvement to be more effective.
At the end of this session, participants will be able to:
- Defining the role of public health in tackling some of the most pressing health challenges in low, middle, and high income countries.
- Identifying the skills and tools that are needed to address these challenges
- Define the role of quality improvement and its centrality to effective public health
- Understand how public health can help create spread and scale for effective quality improvement interventions that improve population health
Detail & Registration.
Breakout E8 (Room 103)
Mobile Doctors - A Unique Approach (Repeat of Workshop C)
Description
Speaker: Mark O’Connor; Mike Frayne
Track: Transforming Clinical Systems of Care
Hamad Medical Corporation's (HMC) ambulance service has launched a new Mobile Doctor Service to respond urgent calls and support their clinical teams in delivering care to patients at their homes.
Mobile doctors also support early discharge by working with medical teams in the hospital to identify patients who are able to go home, but might need some level of support from a doctor when there.
The purpose of this new service is to bring senior decision making closer to the patient, and to contribute to the development of a comprehensive and fully-integrated mobile health service that will assist HMC with management of demand for emergency and urgent care.
At the end of this session, participants will be able to:
- Describe how the mobile doctor service is part of a whole system of care for patients
- Explain the types of patient that could benefit from accessing the service
- Discuss how the service helps ensure that the patient is receiving care in the best place for them and their families
Detail & Registration.
Breakout E9 (Auditorium 1)
Co-Designing Care with the Patient (Repeat of Workshop C)
Description
Speaker: Susan Frampton; Alan Manning
Track: Patient Engagement
Most major industries understand the importance of including the customer or client in the design and development of products and services.
Healthcare has begun to embrace a similar approach to improvement, through the inclusion of patients and their families in co-designing care processes,
process improvements and outcomes research. This session will describe innovative opportunities and formats for including patients and families in ways that
improve not only the experience of care, but the outcomes of care as well.
At the end of this session, participants will be able to:
- Describe essential elements of recruitment, orientation and operation of Patient-Family Advisory councils.
- Identify 2-3 co-design activities that go beyond Patient-Family Advisory councils in a variety of clinical settings.
- Describe examples of PCOR (Patient-Centered Outcomes Research) and how it differs from traditional approaches to improvement of healthcare outcomes.
Detail & Registration.
Breakout E10 (Auditorium 2)
Medicine Reconciliation (Repeat of Workshop C)
Description
Speaker: Shady Botros; Anas Hamad
Track: Transforming Clinical Interventions of Care
Medications are the most common intervention in health care. When a patient is followed by more than one
physician, it is very likely that the patient will be on a variety of medications. On admission to a hospital, or
during a visit to a clinic or physician office, it is necessary to know what medications a patient is taking in order
to develop a treatment plan. During this session, faculty will describe the process of medication reconciliation
and offer suggestions on how to implement a program
At the end of this session, participants will be able to:
- Describe the steps involved in medication reconciliation
- List the measures needed to determine the effectiveness of a medication reconciliation process
- Discuss the role of healthcare providers and patients in medication reconciliation.
Detail & Registration.
Session: Plenary 4
Title: Two-part Keynote:
1) Mending Broken Healthcare Systems: Why Improvement is Important to Healthcare
Speaker: Ashish Jha
2) Humanizing Healthcare
Speaker: Robin Youngson
Track: Transforming Clinical Interventions / Patient Engagement
View More
Description
1) Over the past three decades, there has been an explosion in new scientific knowledge allowing us to care for sick people in ways that were unimaginable a generation ago. Yet, the systems necessary to deliver that care safely, reliably and in ways that incorporate patients’ values, have not kept up. And thus, we have a dichotomy: great scientific evidence and ineffective systems to deliver care. Further, without a direct focus on systems, we are unlikely to make the kind of necessary progress in improving human health.
2) Scientific research shows that compassionate, whole-person care dramatically enhances outcomes, prolongs survival, improves satisfaction, promotes safety, reduces cost, and gives greater meaning and joy to the work of health professionals - so why isn't compassion spreading like a wildfire across healthcare? Maybe the mindset of improvement science is part of the problem? When we're immersed in a culture and science, we don't see the underlying values and beliefs that shape our world. Can compassion flourish in a materialistic world of objective science and transactional relationships? Or can we be more effective in our leadership by discarding old ways of working and becoming the very change we want to see?
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