Respect for Patients:
HMC emphasizes respecting patients' values, preferences, and needs in all aspects of care.
Informed and Engaged Patients:
HMC strives to keep patients and their families well-informed and actively involved in the decision-making process.
Coordination of Care:
HMC focuses on coordinating care to ensure efficiency and effectiveness, minimizing potential disruptions for patients.
Comfort and Emotional Support:
HMC recognizes the importance of providing emotional support and creating a comfortable environment for patients.
Open Communication:
HMC prioritizes clear and open communication between healthcare professionals, patients, and their families.
Partnership with Patients and Families:
HMC encourages active participation of patients and their families in the care process, viewing them as partners.
Community Engagement:
HMC extends its person-centered approach to the broader community, aiming to build strong relationships and foster healthy communities.
Person Centered Care Best Practices:
HMC utilizes evidence-based best practices in person-centered care, ensuring a supportive and compassionate environment.
- Care Partner Program
The Care Partner Program enables family members, friends, or significant others to actively participate in your care, offering support and involvement throughout the patient’s healthcare journey.
- Personalized Care Experience
HMC facilities have implemented several initiatives to personalize patient care experiences. These include catering to meal preferences, accommodating mealtime schedules, providing personal grooming and bathing services, offering spiritual support, scheduling appointments, creating a comfortable personal environment, and organizing life-enrichment activities.
- Advanced Care Planning
Advance Care Planning involves preparing for future healthcare decisions, ensuring that the patient’s preferences for treatments and care are clearly known and respected by the healthcare team. It typically involves discussions with healthcare providers, family members, and loved ones to outline preferences for medical treatments, end-of-life care, and other healthcare decisions based on personal values and beliefs.
- Bedside Shift Reporting
The Bedside Shift Report involves patients participating in discussions during staff changes to ensure continuity and understanding of their care. This practice allows patients to be actively involved in the exchange of essential information between healthcare providers, promoting transparency and personalized care.
- Shared Decision-Making Tools and Processes
Shared Decision-Making involves patients actively collaborating with their healthcare team to make informed decisions about their treatment and care plans. This process takes into account the patient’s unique preferences, values, and goals, ensuring that care decisions align with what matters most to the patient.
- Patient Access to Medical Records
Access to Medical Records allows patients to retrieve their health information conveniently. Whether through the MyHealth Patient Portal; online through HMC’s website or direct explanations from healthcare providers, this access empowers individuals to stay informed about their medical history, treatments, and ongoing care plans.
- Use of Whiteboard
The Whiteboard serves as a vital communication tool within a patient's room. It allows patients, caregivers, and healthcare providers to share important information about the patient's care plan, preferences, goals, and any relevant updates during their hospital stay.
- Health Literacy
Health literacy refers to the ability of individuals to understand and use health information effectively to make informed decisions about their health. It involves skills such as reading, listening, analyzing, and applying health-related information in various contexts, including understanding medical instructions, navigating the healthcare system, and making informed choices about healthcare options
- Patient Directed Visitation
Patient-Directed Visitation empowers patients to determine their visitors and visiting times, prioritizing their comfort and preferences. This approach fosters a supportive environment where patients feel respected and valued, ultimately enhancing their overall patient experience by respecting their individual needs and wishes.
- Social Determinants of Health
This approach looks at elements such as socioeconomic status, living conditions, education level, and access to resources. By understanding these factors, healthcare providers can better tailor care plans to meet individual needs and improve overall health outcomes.
- Staff Engagement
All staff members, from medical professionals to off-shift, support and administrative staff, actively participate in initiatives designed to foster personal connections with the principles of PCC. These experiences help staff gain deeper insights into the perspectives of patients, residents, families, and colleagues alike.
- Community Partnerships
Community partnerships serve to connect HMC facilities with external organizations and community resources aimed at enhancing overall health and wellbeing of the patients. These collaborations provide access to vital support services, educational opportunities, and initiatives that promote holistic wellness within the community.
