What is the Patient and Family Advisory Council (PFAC)?
The Patient and Family Advisory Council (PFAC) is a vital partnership initiative at Hamad Medical Corporation, bringing together patients, family members, and healthcare professionals to ensure that the voices of those we serve are meaningfully integrated into how care is delivered.
PFAC plays a key role in advancing person-centered care by promoting open dialogue, co-designing services, and informing hospital decisions and improvement strategies. Through this collaborative platform, advisors contribute to shaping policies, enhancing care quality, and fostering a culture of dignity, empathy, and respect across all HMC facilities.
Our PFAC Members at Al Wakra Hospital
What Do the PFAC Members Do?
The PFAC members act as the “voice of the patients,” offering unique insights and lived experiences to guide hospital leadership and staff. Their contributions include:
- Participating in regular PFAC meetings
- Collaborating on service development and care improvement initiatives
- Reviewing patient-facing materials and programs
- Providing feedback on hospital policies and practices
Their role helps ensure that healthcare delivery remains compassionate, inclusive, and responsive to patient and family needs.
Who Can Become a PFAC Member?
We welcome individuals from the community, including current or former HMC patients and their family members, who are passionate about making a positive impact in healthcare. Members of the PFAC are empathetic, collaborative, and committed to improving patient experiences through shared perspectives.
‘What’s In It For Me’?
As a PFAC member, you will:
- Play a key role in transforming the patient experience
- Collaborate with multidisciplinary teams and fellow community members
- Help create a supportive and inclusive care environment
- Receive access to exclusive HMC corporate discounts as a token of appreciation
How Can I Join the PFAC at Al Wakra Hospital?
If you are interested in joining our PFAC at Al Wakra Hospital, we encourage you to register by completing the PFAC online application form.
To learn more about PFAC, you can contact us by email at
AWH-PCC@hamad.qa or call 4011-5838, Sunday to Thursday, between, 7 AM to 3 PM.
Your participation is an opportunity to make a meaningful impact by sharing your insights and helping us shape a more person-centered healthcare experience for all.
