Emergency Services at Al Wakra Hospital
All our patients are assessed using the Canadian Triage and Acuity Scale (CTAS), which prioritizes care based on the severity and urgency of the condition, rather than the order of arrival. Senior Esteems (patients aged 60 and above), individuals with disabilities, and those with special needs are given priority access to medical evaluation by physicians.
If you are experiencing a critical medical emergency, please call 999 immediately. In cases of poisoning involving a child, contact the Qatar Poison Center at +974 4003 1111 for immediate expert guidance.
Al Wakra Hospital operates three dedicated 24/7 Emergency Departments, each designed to meet the specific needs of our patients:
- Adult Emergency Department (AED)
Services are available for patients aged 14 years and above. Patients under the age of 14 are seen only for critical conditions such as severe injuries or burns.
- Pediatric Emergency Department (PED)
Caring for children from birth to 14 years. Please note that routine immunizations and physical fitness check-ups should be completed at your Primary Health Care Center.
In accordance with Qatar law, all pediatric patients must be accompanied by a parent or legal guardian during their hospital visit or stay.
- Obstetrics and Gynecology Emergency Department (Obs/Gyn ED)
Services are provided for female patients aged 14 and above who are in need of emergency obstetric or gynecological care.
Access Information, Parking, and Support Services
The nearest gate for Emergency Department access is located directly off the bridge. For directions and map location, please click on the following links:
- Parking Information
- General parking is available on the right-hand side after driving down the bridge.
- Reserved handicapped parking spaces are clearly marked and available near all major entrances.
- Valet Parking Services
- Valet parking services are conveniently located opposite the Adult and Pediatric Emergency Department and are available daily from 6 AM – 11 PM.
- For patients visiting the Obstetrics and Gynecology Emergency Department, valet parking is available in front of OPD B, located down the bridge, and operates from 6 AM – 3 PM.
- Wheelchair Assistance
- Wheelchairs are available at the Emergency Department entrance. Our staff will gladly assist you upon arrival.
- Reception Desk
- Upon arrival, please proceed to the reception with your valid health card and briefly explain the reason for your emergency visit. Our team will guide you through the next steps.
- Cashier Office and Insurance Support
- After registration, please proceed to the Cashier Office for payment.
- For insurance-related inquiries, you may contact us at 4011 4025 or visit the Insurance Coordinator located at the Adult Emergency Department’s main entrance.
- Pharmacy Services
- Pharmacy services are available within the Adult and Pediatric Emergency Departments.
- For Obstetrics and Gynecology Emergency Department patients, medications can be collected from the main hospital pharmacy, located near the main entrance.
Emergency Department Triage and Waiting Process
Your wait time is determined by the urgency and severity of your medical condition, as assessed through the Canadian Triage and Acuity Scale (CTAS), not by the time of arrival. Priority is given to patients with the most critical medical needs, including:
- Geriatric patients aged 60 years and above (Seniors of esteem)
- Individuals with disabilities
- Other vulnerable populations
We appreciate your patience and understanding as we work to ensure the most appropriate and timely care for all patients.
Family Presence in the Emergency Department
Family members are welcome to wait in the designated waiting areas and may also be present at the patient’s bedside, when appropriate, to provide comfort and support.
Emergency Department Contact Information
For assistance or inquiries, please contact our main line at 4011 4444.
