FAQs

1. How do I make a request online? 
   You can find the online request webpage on HMC’s corporate website or through the Lbaih application.
   HMC: Release of Information (ROI) for Medical Information
   Lbaih: Lbaih Application

2. How do I pay for the request fees? 
   You will need to use a credit card when submitting a request through the HMC website. If you submit your request through the Lbaih application, you may pay using a credit card, debit card, Apple Pay, or Google Pay.

3. Can I pay request fees using debit card? 
   Yes, only if you are submitting the request through the Lbaih Application.

4. What is the expected processing time for my request?
   Medical reports are generally completed within 14 working days, while copies of your medical file or a CD are typically available within three working days.

5. What can I do if I have not received my request after 14 working days?
   To follow up on your request, please contact the Nesma’ak Customer Hotline on 16060.

6. Can I have my requested medical information sent by e-mail? 
   You may choose to receive copies of your requested medical records by email by selecting "Email" as your preferred delivery method. However, diagnostic images (such as X-rays, MRIs, and Mammograms) are only available on CD. The CD can either be collected from an HMC facility or delivered via QPost, depending on the delivery option you select.

7. Is it possible to request multiple hard copies of the document?
   You may request one additional copy of your medical records. If the additional copy is included as part of the original request, no additional fee will be charged. However, if a separate request is submitted for an additional copy, a fee of QR 50 or QR 156 will apply, depending on the validity of your Health Card.

8. Why was my online request rejected? 
   The most common reason for a request being rejected is the submission of multiple requests. In most other cases, an HMC representative will contact you before your request is rejected. If you require further assistance or would like more information about a rejected request, you may visit the relevant HMC facility or contact the Nesma’ak Customer Hotline on 16060.

9. How much will I pay for each request? 
   Each request is billed separately. The applicable fee depends on the type of request and the validity of your Health Card. The system will automatically generate the correct invoice based on your request.
   
   ​With a valid Health Card:

• ​Medical Reports and/or Copies of Medical Files: QR 50
• Clinical Imaging CD: QR 100
  
  Without a valid Health Card:

• Medical Reports and/or Copies of Medical Files: QR 156
• Clinical Imaging CD: QR 156
  
  

10. Can I request a copy of an old report throu​gh the online portal?
    Yes. The same application process and applicable fees apply as outlined above. A request for a copy of a previously issued medical report is generally processed as a Copy of File request. However, if you require the medical report to be reissued with a new date, it will be processed as a Medical Report request.

11. Can I get the refund if the request is rejected or cancelled for any reason?
    Yes. If your request is cancelled, the fee paid will be refunded to your account. If only part of your request cannot be processed, typically due to insufficient information in your electronic medical record, a partial refund cannot be provided.

12. How will I be informed once the request is completed?
    You will receive an SMS notification once there is an update on your request.

13. What can I do if I feel the report content is incorrect / contains wrong information?
    If you have any questions or concerns about your request, please contact the Nesma’ak Customer Hotline on 16060.

14. Can I request a single, common report from all specialties where I was treated?
    No. At present, you can only request separate medical reports from each specialty that provide your treatment within the hospital.

15. Is there a time limit to request a medical report from the hospital?
    You can request a medical report only from the hospital where you received treatment or a consultation within the last six months. If your last visit was more than six months ago, you will need to schedule a new appointment before a medical report can be issued.

16. Can I receive medical reports in Arabic
    No. Medical reports are issued in English only. If you require the report in Arabic or another language, you will need to arrange the translation yourself.

17. What can I do if my Qatar ID is expired; can I still request my report?
    Yes, but you will have to upload a copy of your valid passport instead.

18. I cannot remember the specialty or doctor’s name for my medical report request. Can I still apply online?
    You may be able to view your doctor’s name and specialty in the Appointments section of the Lbaih application. If you do not have access to the Lbaih application, you can contact the Nesma’ak Customer Hotline on 16060 for assistance.

19. Can I submit a request on behalf of someone else?
    Both the HMC Portal and Lbaih application have strict authentication processes in place. Requests made on behalf of another person are subject to eligibility and authorization requirements.

20. How do I pay, if I have a health Insurance?
    If you have private health insurance and wish to claim for medical report fees, you will need to visit the facility and submit your request in person. A payment receipt will be issued, which you can then use to claim reimbursement from your insurance provider.

21. Can I request medical records for treatment received at a government Primary Health Center (PHCC)?
    For medical report requests, you will need to visit your PHCC and submit the request in person. However, if your request is for laboratory test results, it can be submitted online.