30 September 2022 (Friday)
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Time
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Topic
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Speaker
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730am to 830am
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Creating a Safety Culture (W)
A safety culture is built on trust. It empowers staff to report errors, near misses, and recognize unsafe behaviors and conditions that can put patients at risk, all of which drive improvement.
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830m to 930am
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HMC Speaker: Mr. Aiden Kehoe | CEO, Hamad General Hospital, HMC | Topic: TBA
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930am to 1030am
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From Reactive to Preventive: How Leaders Influence the Culture of Safety Reporting
Learning Objectives:
- Discuss the foundational elements of safety reporting
- Identify drivers of safety reporting in the healthcare environment
- Explain how leaders influence incident reporting intention
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Ms. Marriam Al Muttawa | A/Chief Nursing Officer, Hamad Medical Corporation |
1030am to 11am
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Benchmarking digital risk factors in healthcare (W)
Healthcare firms hold some of the most sensitive personal information about every individual that walks through their doors. In the past two years, according to the HHS, there have been nearly 900 breaches of protected health information - a number that is continuing to rise. Recently, RiskRecon conducted a research study to diagnose the factors contributing to this and share important findings to aid those managing cyber risk in the healthcare sector.
Learning Objectives
- Discuss the areas of highest concern for healthcare InfoSec teams
- Discuss how does healthcare ranks against other industries in the rate of security findings
- Learn how poor security practices at third-party vendors can impact your organization
Speaker:
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Jonathan Ehret, VP of Strategy & Risk | RiskRecon |
11am to 1pm
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Prayer Time/Stretch and Movement Break
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1pm to 2pm
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State Audit Bureau Keynote Address
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H.E. Sheikh Sultan Nayef Al Thani |
2pm to 3pm
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Building our Resilience in the Face of a Crisis (W)
If you’re feeling anxious or overwhelmed right now, you’re not alone. As the pandemic surges, our lives are going through unprecedented changes and the effects are far reaching. Covid-19 has been a source of unexpected stress, anxiety and adversity for many. Even though WFH gave us the flexibility to manage our time, many workers are finding it hard to get work done. First, we want you to know that you’re doing the best you can.
Resilience training has been shown to positively influence work satisfaction and engagement, as well as overall well-being, and can lower depression levels. Simply put, resilience is your ability to withstand and adapt well in the face of adversity and bounce back from setbacks. The truth is resilience isn’t something we are born with; it’s something we can acquire, build, and hone over time. Conventional thinking assumes that resilience is something we find within ourselves only when we are tested — a kind of solitary internal “grit” that allows those of us who are strong to bounce back. Resilience is not purely an individual characteristic; it’s also heavily enabled by strong relationships and networks. In short, we can become more resilient in the process of connecting with others in our most challenging times.
Learning Objective:
- Learn practical tips and techniques on how to build your own personal resilience
Speaker:
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Joshua D. Margolis, James Dinan And Elizabeth Miller Professor of Business Administration Unit Head, Organizational Behavior Chair, Program for Leadership Development, Harvard Business School |
3pm to 4pm
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Risk Management in a Pandemic – Key Learnings about Capacity, Resilience and OSH Leadership (W)
Many organizations have been shifting from a compliance-based framework for their occupational safety and health programs to one that focuses on risk management – an approach that is designed to build an organizational culture of capacity and resilience as well as identify and manage emerging risks. As we near the beginning of the second year of the COVID-19 pandemic, what have we learned about how those organizations fared?
With its focus on management commitment and worker engagement, did risk management provide an advantage? What about the OSH professionals who work for them – did their role change and what does 2021 look like? And finally, how can technology be leveraged to improve overall performance?
Learning Objectives:
- Learn how a risk management framework provides an organization with a better approach to managing OSH risks, especially emerging ones.
- Explore how the foundations of risk management – management commitment and worker engagement – build capacity and resilience in an organization and how those aspects function in a crisis
- Hear about how OSH professionals played a critical role in leading their organizations in the early stages of the pandemic and how they can build on that role as their organizations move to a post-pandemic world.
- Discover how technology provides tools for enhancing risk management processes.
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1. Pam Walaski, CSP | Senior Program Director, Special Technical Consultant, Inc.
2. Aaron Davies. | Senior Product. Manager, Intelex Technologies, LLC.
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4pm to 430pm
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Prayer Time/Stretch and Movement Break
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430pm to 530pm
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Clinical Recruitment and Capacity Assessment Tool – an innovative approach to manage clinical risk at Aspetar
Clinical vacancies that cannot be filled for long durations for various reasons represent a significant risk to delivery of an organization’s healthcare services. Unfilled clinical vacancies impact the capacity of organizations to deliver healthcare services to their full scope of service, as well as quality and safety. This issue is particularly relevant in today’s health ecosystem where there is severe competition to recruit from a small pool of qualified, experienced and competent healthcare staff. Aspetar has developed an innovative risk assessment and management tool that helps to quantify this risk for unfilled clinical positions through a risk score as well as to develop mitigation plans that will help departments and senior management to select appropriate options and prioritize recruitment of these candidates. This approach helps Aspetar to mitigate clinical risk and manage organizational capacity by serving as a communication and decision-making tool.
Learning Objectives
- Discuss clinical risk and capacity assessment
- Discuss risk score and impact
- Illustrate risk mitigation plans and prioritization matrix
- Summarize lessons learned
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1. Dr. Syed Sajid Ahmed | Head of Quality Management | Aspetar Orthopedics and Sports Medicine Hospital
2. Mr. Christopher Mengelt | Chief of Planning and Performance at Aspetar Orthopedic and Sports Medicine Hospital
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530pm to 630pm
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Telehealth and Risk Management: Vulnerabilities and Best Practices
The volume of telehealth encounters has markedly increased during the COVID-19 pandemic. The CDC in late March 2020 found that telehealth visits were up 154% compared to the same period the prior year. This increase has brought urgency to understanding the patient safety and risk management vulnerabilities of telehealth. CRICO has a database containing approximately one-third of medical professional liability (MPL) claims in the U.S. and has a longstanding practice of evaluating claims for the presence of telehealth as a contributing factor. We will present information about the types of medical errors that occurred in the 186 telehealth MPL claims in our database, as a lens to understand how the safety of telehealth can be enhanced. Based on both data and expert opinion, guidelines about best practices in telehealth will be presented, including: organization preparation for virtual care, pre-visit considerations, managing the virtual care visit, post-visit and follow up, and patient consent. The critical subject of equity and telehealth will be covered, including the need to have an option for telephone-only telehealth visits, rather than relying exclusively on video-enabled technology. We will also discuss the importance of incorporating interpreter capabilities into telehealth technology. Telehealth likely will remain an important part of the clinical landscape even after COVID-19 ebbs, and we will cover approaches to ongoing measurement of the quality and safety of telehealth, so that safety signals can be detected, and the quality of care can be improved.
Learning Objectives
- Identify what types of medical errors contribute to telehealth medical malpractice claims
- Understand best practices pertaining to the organization of telehealth services to promote patient safety and equity
- Discuss how to measure quality and safety in telehealth
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1. Adam Schaffer, MD MPH | Senior Clinical Analytics Specialist | CRICO Harvard Medical School | Brigham and Women’s Hospital
2. Luke Sato, MD | Senior Vice President and Chief Medical Officer | CRICO Harvard Medical School
3. Jonathan Einbinder, MD, MPH | Vice President for Advanced Data Analytics and Coding | CRICO Harvard Medical School | Brigham and Women’s Hospital
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630pm to 730pm
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Bad Bugs Revisited: How Prepared Are You for the Next Big Event?
In 2017 I presented a panel discussion on the Zika and Ebola outbreaks and we talked about preparing for an epidemic both via proactive business measures and insurance. This session will look back on what we got right in that presentation and will apply lessons learned from COVID that you can apply to prepare for a prolonged business interruption event whether caused by a pandemic, a cyber-attack or some other cause of business interruption.
Learning Objectives
- Identify lessons learned from the COVID pandemic on managing BI risk
- Describe additional sources of BI risk that are on the horizon for healthcare organizations
- Describe evolving potential coverage for BI in healthcare
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Rebecca Cady, Esq, BSN, CPHRM, DFASHRM, FACHE | Vice President & Chief Risk Officer |Children's National Hospital Washington DC |
730pm to 830pm
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How to rediscover joy at work (W)
Across different locations, industries, and roles, driven professionals who have always loved their jobs are reporting that they want to feel joy at work again. This isn’t just an idle need for something fluffy; research has shown that joy is an emotional response and outlook that is vital to our well-being, cognitive functioning, and our performance at work. So how do we go about getting our joy back?
Learning Objectives:
- Build your strengths into your day
- Focus on your professional growth
- Share your emotions with a trusted colleague
- Rebuild relationships through the work itself
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Rebecca Newton, Ph.D. | Organizational and Social Psychologist, Senior Visiting Fellow, London School of Economics & PolSci |
830pm to 9pm
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Day 2 Wrap Up and announcement of Day 3 sessions
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