30 September 2022 (Friday)
730am to 830am Fostering Resilience: Leveraging High Reliability Strategy to Revitalize and Retain the Health Care Workforce (W)

Learn about issues of physical, emotional, and compassion fatigue as well as challenges related to deflated individual agency, moral distress, and burnout.

Speakers:

1. Anne Marie Benedicto, MPP, MPH | Vice President of the Joint Commission Center for Transforming Healthcare

  1. Craig Deao, MHA, | Managing Director, speaker, Author at Huron

Note: This is a pre-recorded webinar, there will be no live forum or Q&A after the session.

830am to 930am Leading for high reliability and resilience (L)

This will cover some of the fundamental aspects on the journey to becoming a High Reliability Organization. It will then take a closer look at resilience and link to some examples of this during the HMC experience of the Covid pandemic.

Learning Objectives:

  • Understand the core attributes of a High Reliability Organization
  • Consider the importance of resilience in achieving High reliability
  • Appreciate the benefit to patient care of achieving high reliability

Speaker:
Mr. Aiden Kehoe | CEO, Hamad General Hospital, HMC

Moderator:
Ms. Pauline Grace Busalpa Cadampog | Quality & Patient Safety Coordinator | MHS/HMC

930am to 1030am From Reactive to Preventive: How Leaders Influence the Culture of Safety Reporting

Learning Objectives:

  • Discuss the foundational elements of safety reporting
  • Identify drivers of safety reporting in the healthcare environment
  • Explain how leaders influence incident reporting intention

Speaker:
Ms. Marriam Al Muttawa | A/Chief Nursing Officer, Hamad Medical Corporation

Moderator: 
Mr. Arce Vete Amparo, Director of Nursing/Midwifery (CF) | HMGH/HMC
1030am to 11am Benchmarking digital risk factors in healthcare (W)

Healthcare firms hold some of the most sensitive personal information about every individual that walks through their doors. In the past two years, according to the HHS, there have been 900 breaches of protected health information - a number that is continuing to rise. Recently, RiskRecon conducted a research study to diagnose the factors contributing to this and share important findings to aid those managing cyber risk in the healthcare sector.

Learning Objectives:

  • Discuss the areas of highest concern for healthcare InfoSec teams
  • Discuss how does healthcare ranks against other industries in the rate of security findings
  • Learn how poor security practices at third-party vendors can impact your organization

Speaker:
Jonathan Ehret, VP of Strategy & Risk | RiskRecon

Note: This is a pre-recorded webinar, there will be no live forum or Q&A after the session.

11am to 1pm Prayer Time/Stretch and Movement Break
1pm to 130pm State Audit Bureau Keynote Address (L)

H.E. Sheikh Sultan Nayef Al Thani

Introduction:
Ms. Fatemah Narooei | Project Manager | Corporate QPS/HMC

Moderator:
Dr. Moza Alishaq, QSHRM 2022 Chairperson

130pm to 2pm  FIFA 2022 SPOTLIGHT

Message from the Supreme Committee for Delivery and Legacy (SC/FIFA 2022)

Dr. Abdulwahab AL Musleh, Deputy Executive Director for Medical Affairs | SC

2pm to 3pm Building our Resilience in the Face of a Crisis (W)

If you are feeling anxious or overwhelmed right now, you are not alone. As the pandemic surges, our lives are going through unprecedented changes and the effects are far reaching. Covid-19 has been a source of unexpected stress, anxiety, and adversity for many. Even though WFH gave us the flexibility to manage our time, many workers are finding it hard to get work done. First, we want you to know that you are doing the best you can.

Resilience training has been shown to positively influence work satisfaction and engagement, as well as overall well-being, and can lower depression levels. Simply put, resilience is your ability to withstand and adapt well in the face of adversity and bounce back from setbacks. The truth is resilience is not something we are born with; it is something we can acquire, build, and hone over time. Conventional thinking assumes that resilience is something we find within ourselves only when we are tested — a solitary internal “grit” that allows those of us who are strong to bounce back. Resilience is not purely an individual characteristic; it is also heavily enabled by strong relationships and networks. In short, we can become more resilient in the process of connecting with others in our most challenging times.

Learning Objective:

  • Learn practical tips and techniques on how to build your own personal resilience

Speakers:
Joshua D. Margolis, James Dinan And Elizabeth Miller Professor of Business Administration Unit Head, Organizational Behavior Chair, Program for Leadership Development, Harvard Business School

Note: This is a pre-recorded webinar, there will be no live forum or Q&A after the session

3pm to 4pm Improving Diagnostic Safety by Engaging Patients and Families(W)

This webinar will explore simple strategies that practices can adopt to improve diagnostic safety through partnering with patients and their families. We will review a diagnostic safety agenda setting tool and an active listening with reflective practice training for providers. Dr. Smith will explore challenges to implementation and strategies to overcome them.

Learning Objectives:

  • Identify and describe common pitfalls to diagnostic safety
  • Apply the principles of active listening and reflective practice in support of diagnostic safety
  • Engage patients and their families in co-creating a diagnostic safety-oriented visit agenda

Speakers:
Kelly Smith, PhD. Michael Garron Chair of Patient Oriented Research | Michael Garron Hospital

Note: This is a pre-recorded webinar, there will be no live forum or Q&A after the session

4pm to 430pm Prayer Time/Stretch and Movement Break
430pm to 530pm Clinical Recruitment and Capacity Assessment Tool – an innovative approach to manage clinical risk at Aspetar (L)

Clinical vacancies that cannot be filled for long durations for several reasons represent a significant risk to delivery of an organization’s healthcare services. Unfilled clinical vacancies impact the capacity of organizations to deliver healthcare services to their full scope of service, as well as quality and safety. This issue is particularly relevant in today’s health ecosystem where there is severe competition to recruit from a small pool of qualified, experienced, and competent healthcare staff. Aspetar has developed an innovative risk assessment and management tool that helps to quantify this risk for unfilled clinical positions through a risk score as well as to develop mitigation plans that will help departments and senior management to select appropriate options and prioritize recruitment of these candidates. This approach helps Aspetar to mitigate clinical risk and manage organizational capacity by serving as a communication and decision-making tool.

Learning Objectives:

  • Discuss clinical risk and capacity assessment
  • Discuss risk score and impact
  • Illustrate risk mitigation plans and prioritization matrix
  • Summarize lessons learned

Speakers:

1. Dr. Syed Sajid Ahmed | Head of Quality Management | Aspetar Orthopedics and Sports Medicine Hospital

2. Mr. Christopher Mengelt | Chief of Planning and Performance at Aspetar Orthopedic and Sports Medicine Hospital 

Moderator:
Ms. Kakoli Roy | Senior Risk Manager | ACC/HMC

530pm to 630pm Telehealth and Risk Management: Vulnerabilities and Best Practices (L)

The volume of telehealth encounters has markedly increased during the COVID-19 pandemic. The CDC in late March 2020 found that telehealth visits were up 154% compared to the same period the prior year. This increase has brought urgency to understanding the patient safety and risk management vulnerabilities of telehealth. CRICO has a database containing approximately one-third of medical professional liability (MPL) claims in the U.S. and has a longstanding practice of evaluating claims for the presence of telehealth as a contributing factor. We will present information about the types of medical errors that occurred in the 186 telehealth MPL claims in our database, as a lens to understand how the safety of telehealth can be enhanced. Based on both data and expert opinion, guidelines about best practices in telehealth will be presented, including organization preparation for virtual care, pre-visit considerations, managing the virtual care visit, post-visit and follow-up, and patient consent. The critical subject of equity and telehealth will be covered, including the need to have an option for telephone-only telehealth visits, rather than relying exclusively on video-enabled technology. We will also discuss the importance of incorporating interpreter capabilities into telehealth technology. Telehealth will remain an important part of the clinical landscape even after COVID-19 ebbs, and we will cover approaches to the ongoing measurement of the quality and safety of telehealth so that safety signals can be detected, and the quality of care can be improved.

Learning Objectives:

  • Identify what types of medical errors contribute to telehealth medical malpractice claims
  • Understand best practices pertaining to the organization of telehealth services to promote patient safety and equity
  • Discuss how to measure quality and safety in telehealth

Speakers: 

1. Adam Schaffer, MD MPH | Senior Clinical Analytics Specialist | CRICO Harvard Medical School | Brigham and Women’s Hospital

2. Luke Sato, MD | Senior Vice President and Chief Medical Officer | CRICO Harvard Medical School

3. Jonathan Einbinder, MD, MPH | Vice President for Advanced Data Analytics and Coding | CRICO Harvard Medical School | Brigham and Women’s Hospital

Moderator:
Ms. Kakoli Roy | Senior Risk Manager | ACC/HMC

630pm to 730pm Bad Bugs Revisited: How Prepared Are You for the Next Big Event? (L)

In 2017 I presented a panel discussion on the Zika and Ebola outbreaks and we talked about preparing for an epidemic both via proactive business measures and insurance. This session will look back on what we got right in that presentation and will apply lessons learned from COVID that you can apply to prepare for a prolonged business interruption event whether caused by a pandemic, a cyber-attack or some other cause of business interruption.

Learning Objectives:

  • Identify lessons learned from the COVID pandemic on managing BI risk
  • Describe additional sources of BI risk that are on the horizon for healthcare organizations
  • Describe evolving potential coverage for BI in healthcare

Speaker:
Rebecca Cady, Esq, BSN, CPHRM, DFASHRM, FACHE | Vice President & Chief Risk Officer |Children's National Hospital DC

Moderator:
Mr. Johnievic Omorpe Valdez | Head of Risk & Patient Safety | HMGH/HMC

730pm to 830pm Reducing Clinical Risks Associate with Reusable Medical Devices: A Regulatory, Patient Safety, Risk Management and Infection Control Perspective (L)

Recently, the Food and Drug Administration released multiple Safety Alerts to notify healthcare providers and facilitates recent adverse events associated with reprocessing failures and device design challenges of many reusable instruments and other medical devices. In this webinar, our expert faculty will review evidence-based strategies to improve infection control practices and eliminate reprocessing errors commonly observed in clinical practice.

Learning Objectives:

  • Discuss the clinical implications of recent FDA Safety Alerts regarding reusable medical devise and contamination risks
  • Review current evidence- based clinical recommendations for infection control related to the use of medical devises to prevent cross-contamination and infection risk
  • Discuss how to operationalize the FDA and CDC medical device safety recommendations to mitigate risks to the patient and healthcare provider team

Speaker:
Dr. J. Hudson Garrett, Jr., PhD., MSN, MPH, MBA, FNP-BC, IP-BC, PLNC, CFER.....

Note: This is a pre-recorded webinar, there will be no live forum or Q&A after the session.

830pm to 9pm Day 2 Wrap Up and announcement of Day 3 sessions