Purpose: “The Right Care, in the Right Place at the Right Time”
Making meaningful and sustainable changes to hospital operations, including patient flow, requires recognizing the interdependent nature of every facet of the hospital. Understanding
hospital-wide patient flow requires looking at the whole system of care, not just individual patient care units or subgroups of patients. Achieving hospital-wide patient flow, and ultimately improving outcomes and the experience of care for patients, requires an appreciation of the hospital as an interconnected, interdependent system of care.
The HMC System Wide Patient Flow Collaborative is one of the work streams in the partnership with Hamad Medical Corporation (HMC)/ Hamad Healthcare Quality Institute (HHQI) and the Institute for Healthcare Improvement (IHI)
Our aim is to encourage, empower, and enable health care delivery to serve and continuously improve healthcare systems to optimize patient placement to ensure the right care, in the right place, at the right time.
The Format:
The IHI White Paper, Achieving Hospital-Wide Patient Flow outlines four strategies for success:
Rutherford PA, Anderson A, Kotagal UR, Luther K, Provost LP, Ryckman FC, Taylor J. Achieving Hospital-wide Patient Flow (Second Edition). IHI White Paper. (Available at www.ihi.org)
- Provide oversight of system-level performance
- Use hospital-wide flow measures to guide learning and improvement to achieve results
- Create a system for achieving breakthrough performance improvement
- Build quality improvement capability at all levels of the organization
Program structure and timelines:
A System Wide Flow Improvement Breakthrough Series Collaborative was launched in September 2022. The initial priority areas are: In-patient Medical, Surgical and Emergency Department with alignment to other services. An Executive Leadership committee has been formed to take oversight and monitor progress of 12 key dashboard measures in a data driven learning.
Spread and Scale up Model:
The IHI framework for spread can apply to
- efforts to introduce and scale-up new interventions from “scratch”
- efforts to spread existing innovations or “best practices”
Phases of scale up should link closely to adoption mechanisms and support systems from the outset with a rapid deployment phase, where a well-tested set of interventions are deployed at large scale, adopted by frontline staff with a focus on replication and sustainability
Gallery:
Contact us:
Flowcollaborative@hamad.qa
hhqi@hamad.qa
Barwa Tower 3, 15th Floor- office A, Al Sadd, Doha
