09:00 - 09:45
Overview of ME Forum
Session Title: Middle East Forum Orientation Briefing
Speaker: Dr. Abdullatif Al-Khal, Frank Federico
CPD: 0.75 hours
Venue: Exhibition Hall 2
View More
Description
Attendees will get an overview of the key points of interest relating to the Middle East Forum and how they can get the most benefit from the different activities to further their knowledge of improvement science, practice and the value of knowledge sharing.
9:45 - 10:00
10:00 - 11:30
Pre-Conference Workshops
Pre-Conference Workshop 1
So, You Want to Publish Your QI Work?
Session Track: Quality Improvement
Speakers: Dr. Robert Lloyd
Moderator: Dr. Ruben Peralta Rosario
CPD: 1.5 hours
Venue: MR 239-241
Description
This workshop, led by Dr. Robert Lloyd author of Quality Health Care: A Guide to Developing and Using Indicators, will provide you with practical guidelines for preparing your QI work for publication. Styles of writing for different types of publications will be discussed as well as insights and guidance on how to prepare your data for QI publications. Examples will also be provided of successful QI publications.
Learning Objectives
- To clarify the differences between publishing for academic purposes and for quality improvement purposes.
- To review the milestones in the quality publishing journey.
- To understand publication review methods and criteria for peer reviewed and QI articles and how to craft your own writing style.
- To describe best practices on the visual display of data for your publications.
Details
Pre-Conference Workshop 2
Improving Medication Safety through Deprescribing
Session Track: Safety
Speakers: Dr. Abdel-Naser Elzouki, Frank Federico
Moderator: Dr. Akhnuwkh Jones
CPD: 1.5 hours
Venue: MR 218-220
Description
Medications are the most common intervention in health care and associated with the most errors and harm. In this session, faculty will review the principles of medication safety through the lens of optimization of medication treatment plans including deprescribing. Reducing the number of medications that a patient is taking to the essential few through programs such as deprescribing, developed in Canada and spreading throughout the world, is one way to decrease the opportunity for errors and harm. In this session, participants will learn how to apply the principles to their own efforts to improve medication safety.
Learning Objectives
- Describe the principles of a safe medication system
- Discuss how deprescribing can be useful to prevent the opportunity for errors and harm
- Describe different ways in which to engage patients in improving medication safety
Details
Pre-Conference Workshop 3
Psychology of Change
Session Track: Quality Improvement
Speakers: Dr. Abdullah Al Ansari, Barbara Balik, Dr. Yousuf Al Maslamani
Moderator: Dr. Fida Ahmad
CPD: 1.5 hours
Venue: Exhibition Hall 2
Description
While the technical aspects or new ways of doing things when implementing improvements seem intimidating, it is in fact the way people think and feel, what motivates them, how they behave when encountering change, and leaders’ approach to leading change that are the cultural barriers that present the most challenge. It is why change activities often fail. Featuring IHI’s innovative Psychology of Change Framework, this session will provide you with leadership skills and tools to embrace and lead change, distribute power, and create sustainable improvement.
Objectives
- Understand the Psychology of Change Framework and barriers to adaptive change
- Identify actions leaders can take to enable others to take action for collective systemic change
- Discuss learnings from local stories of resistance to change and the solutions that overcame them and identify how to apply these in your own settings
Details
Pre-conference Workshop 4
Engaging and Empowering Patients and Family in Safety – Lessons from the Lucian Leape Institute
Session Track: Safety
Speakers: Allison Perry, Dr. Tejal Gandhi
Moderator: Dr. Mohammed Usama Al Homsi
CPD: 1.5 hours
Venue: MR 215-217
Description
The Institute for Healthcare Improvement’s (IHI) Free From Harm report lists “partner with patients and families for the safest care” as one of the eight recommendations for achieving total systems safety. Yet, many organizations struggle with creating systems that promote partnership opportunities. Faculty from IHI’s Safety team will explore strategies for improving patient safety through effective patient and family engagement. Participants will observe and then practice the models presented through interactive activities.
Objectives
- Incorporate tactile ways to engage patients at all levels of healthcare
- Discuss the connection between patient engagement and patient safety
- Demonstrate proven techniques for implementing patient and family engagement tools into practice
- Develop a process to utilize and apply input from patients to improve the safety of care delivered
Details
Pre-Conference Workshop 5
Safety at the Sharp End: Simulation for Better Outcomes
Session Track: Safety
Speaker: Dr. Aisha Al-Adab, Dr. Kimberly Leighton, Dr. Margaret Allen
Moderator: Dr. Humaira Siddiqui
CPD: 1.5 hours
Venue: MR 236-238
Description
Every year, worldwide, thousands of patients are injured or die at the hands of healthcare providers. Yet, we continue to ‘practice’ on people and patients suffer as a result. In this presentation, learn how healthcare simulation can impact care outcomes.
Objectives
- Identify common preventable causes of medical error.
- Discover the role of simulation for improving patient safety.
- Create ideas for how simulation can impact patient outcomes.
Details
Pre-Conference Workshop 6
Harm Free Game
Session Track: Safety
Speakers: Dr. Moza Alishaq
Moderators: Ayat Khalifa, Andre Josue Garra, Elizabeth E. Sidaya, Fatima Narooei, Dr. Raifeh Bassam Qaddoura
CPD: 1.5 hours
Venue: MR 105
Description
Harm Free is a game simulation program aimed at healthcare staff who want to see a safer, more reliable healthcare work environment with improved outcomes at significantly lower cost. In this workshop the healthcare staff will have the opportunity to better understand their responsibility for the prevention of avoidable harm to patients during the delivery of care and treatment.
Players will have the a clear understanding of how to directly influence the prevention of these avoidable harms:
- Pressure ulcers Falls
- Catheter acquired urinary tract infections
- Venous Thromboembolism (VTE)
- Medication errors
- Nutrition & Hydration
Learning Objectives
The Harm Free workshop supports a program by helping frontline staff understand their role and responsibilities in reducing patient harm. The game makes these serious issues more engaging allowing staff to absorb the information needed to help them reduce the risk of harm to their patients.
The game focuses on the practical issues around 6 ‘harms’:
- Pressure ulcers
- Falls
- Catheter acquired urinary tract infections
- VTE
- Medication errors
- Nutrition & Hydration
Details
Pre-Conference Workshop 7
National Diabetes Clinical Guidelines
Session Track: Population Health
Speakers: Dr. Aiman Farghaly, Dr. Dabia Al-Mohanadi, Dr. Dahila Hassan, Dr. Fawziya Al-Khalaf, Ioanna Skaroni, Dr. Mahmoud Ali Zirie, Dr. Mohammed Bashir, Dr. Talal Khader Talal, Dr. Zeinab Dabbous
Moderators: Dr. Aiman Farghaly, Dr. Mahmoud Ali Zirie
CPD: 1.5 hours
Venue: MR 104
Description
This workshop aims to provide an additional opportunity to raise awareness, educate healthcare professionals, and promote acceptance and adoption of the National Diabetes Clinical Guidelines in clinical –decision-making process.
Learning Objectives
- Recognize the magnitude and the importance of following clinical guidelines in improving patient safety;
- Understand the importance of the National Diabetes Clinical Guidelines in standardizing diabetes care delivery;
- Be familiar with the six (6) National Diabetes Clinical Guidelines and how to access them;
- Work within the multidisciplinary team with a good sense of what each role is doing as the patient moves from initial diagnosis onwards;
- Reflect on how they can apply the guidelines and care pathways for the treatment and management of diabetes to their patients.
Details
11:30 - 13:00
13:00 - 15:00
Intensive Sessions Part 1
Intensive 1
Optimizing the Impact of your RCA (Root Cause Analysis) Process
Session Track: Safety
Speakers: Dr. Tejal Gandhi, Dr. Terry Fairbanks
Moderator: Arun Christopher Samuelaugustine
CPD: 2 hours
Venue: MR 215-217
Description
Root cause analysis (RCA) is an established process used to learn why and how errors occur. Despite RCA’s long-standing use in health care, health systems have failed to make sustainable gains in reducing medical error and preventable harm. This session will look beyond RCA to the process of RCA2 (RCA “squared”): Root Cause Analyses and Actions. RCA2 will aid you in identifying system vulnerabilities through an improvement lens to not only improve the investigation of medical errors, but to prevent future harm. This session will equip you with the tools necessary to optimize the impact of your RCA process and ensure patient safety.
Learning Objectives
- Identify the current state of root cause analysis (RCA), and why improvements are essential
- Describe the methodology and processes associated with RCA2
- Utilize tools that are used in the RCA2 process
- List approaches for evaluating the success of RCA2
Details
Intensive 2
Back to Basics: Building Essential QI Skills
Session Track: Quality Improvement
Speakers: Dr. Amar Shah, Jane Taylor
Moderator: Dr. Muna Ahmed M A Al-Rashid
CPD: 2 hours
Venue: MR 218-220
Description
So, you can explain what the letters PDSA mean. Great! (That’s an acronym for Plan-Do-Study-Act, if you didn’t know.) But, are you able to successfully run multiple PDSA tests in one day, know when a change concept is ready for implementation, and then sustain the improvements? Built around the Model for Improvement (MFI), this session will demonstrate how to link the three questions related to aim, measurement, and change concepts to the sequence for success. We will provide a refresher for those who are stalled in their improvement efforts, and a jump start for those who are new to the quality improvement journey.
Learning Objectives
- Describe the elements of the Model for Improvement
- Identify the necessary elements to charter an improvement project and develop an aim statement
- Develop high-leverage change ideas using driver diagrams and other tools
Details
Intensive 3
Organizational Leadership
Session Track: Workplace Effectiveness
Speakers: Derek Feeley, Maureen Bisognano
Moderator: Dr. Muna Al Maslamani
CPD: 2 hours
Venue: MR 105
Description
The landscape of health and health care is undergoing rapid transformation. Now, more than ever, leaders of health care systems are facing challenges of growing costs, flow, and encouraging staff engagement in their organizations. New ways to design and deliver care are necessary. Together we will dissect these key issues and discuss strategies to overcome them. We’ll focus in on leadership practices for clinical care models, highlight behaviors that can help (and hurt) any organization’s culture, and results-driven change needed to support the people of Qatar. This practical and interactive session for senior executives will inspire new ways to balance priorities and lead effectively in today’s healthcare world.
Learning Objectives
- Increase understanding of the Triple Aim
- Identify how challenges such as rising costs, hospital flow, and value management impact health systems’ performance
- Recognize the importance of systems thinking to create sustainable improvements
- Identify leadership strategies necessary to create the best models of care, support staff, and engage patients
- Empower leaders to review and improve their organizational and financial strategies
Details
Intensive 4
Better Quality Through Better Measurement
Session Track: Quality Improvement
Speakers: Dr. Robert Lloyd
Moderator: Dr. Hanadi Khamis Mubarak Alhamad
CPD: 2 hours
Venue: MR 236-238
Description
A hands-on workshop that will provide you with a practical set of milestones to guide your Quality Measurement Journey (QMJ). The QMJ milestones will be explained and worksheets will be used to help participants build a step-by-step plan for their QMJ.
Learning Objectives
- Determine why you are measuring
- Review the key milestones in the Quality Measurement Journey (develop measures, building operational definitions, developing data collection plans)
- Understand variation conceptually (common cause and special causes of variation)
- Understand how to create and interpret run charts and Shewhart (control) charts.
- Link measurement to your improvement strategies.
Details
Intensive 5
Hospital Wide Patient Flow
Session Track: Value, Flow and Access
Speaker: Dr. Ibrahim Fawzy, Dr. Karen Murrell
Moderator: Dr. Ali Nizar Latif
CPD: 2 hours
Venue: Exhibition Hall 2
Description
This course will discuss hospital-wide strategies to improve hospital flow and deliver high quality patient care. Conceptual frameworks for system optimization to improve hospital wide-patient flow will be discussed. This course will provide the skills needed to analyze organizational capability and conduct successful interventions towards the aim of creating a sustainable system for system-wide hospital flow.
Learning Objectives
- Discuss high level approaches for analysis of hospital flow to determine which strategies will have the highest impact.
- Discuss the role of segmentation of hospital patients to create needed capacity and standardize care.
- Discuss the importance of the “long view” of patient care incorporating outpatient, ED, and inpatient strategies together to avoid silos of care.
- Discuss the role of palliative care and community outreach in improving hospital flow.
- Discuss the care of “high utilizer” patients to decrease ED and hospital utilization.
- Discuss the role hospital surge plans during times of high capacity.
Details
Intensive 6
معاً لرعاية آمنة للمريض
مسار الورشة: الأمان
التفاصيل
تقدم ورشة العمل المذكورة باللغة العربية وبهدف تطوير سلامة الرعاية الصحية المقدمة للمريض وتشمل الآتي:
- الضرر الناجم عن الرعاية الصحية
- لماذا تحدث الأخطاء الطبية؟
- كيف ينبغي علينا التعامل مع هذه الأخطاء الطبية؟
- الدروس المستفادة من الأخطاء الطبية وفشل النظام
- ثقافة اللوم
- دراسة حالة
- أسئلة وإجابات
Together for Safe Patient Care [This session is in Arabic]
Session Track: Safety
Speakers: Dr. Amal AbuSaad , Dr. Al-Munzer Zakaria, Dr. Khawla Ahmad, Dr. Mohammad Adnan, Dr. Noof Al-Siddiqi
Moderator: Dr. Khawla Ahmad
CPD: 2 hours
Venue: MR 239-241
Description
A highly interactive workshop full of teamwork & fun learning to achieve safe and effective health care to every patient.
Learning Objectives
- Identify harm caused by health-care
- Discuss why does error happen
- Describe how should we respond to a harm
- Discuss lessons learned from errors and system failure
- Identify how can we improve
Details
15:00 - 15:30
15:30 - 17:30
Intensive Sessions Part 2 [Continuation of Part 1]
Intensive 1
Optimizing the Impact of your RCA (Root Cause Analysis) Process
Session Track: Safety
Speakers: Dr. Tejal Gandhi, Dr. Terry Fairbanks
Moderator: Arun Christopher Samuelaugustine
CPD: 2 hours
Venue: MR 215-217
Description
Root cause analysis (RCA) is an established process used to learn why and how errors occur. Despite RCA’s long-standing use in health care, health systems have failed to make sustainable gains in reducing medical error and preventable harm. This session will look beyond RCA to the process of RCA2 (RCA “squared”): Root Cause Analyses and Actions. RCA2 will aid you in identifying system vulnerabilities through an improvement lens to not only improve the investigation of medical errors, but to prevent future harm. This session will equip you with the tools necessary to optimize the impact of your RCA process and ensure patient safety.
Learning Objectives
- Identify the current state of root cause analysis (RCA), and why improvements are essential
- Describe the methodology and processes associated with RCA2
- Utilize tools that are used in the RCA2 process
- List approaches for evaluating the success of RCA2
Details
Intensive 2
Back to Basics: Building Essential QI Skills
Session Track: Quality Improvement
Speakers: Dr. Amar Shah, Jane Taylor
Moderator: Dr. Muna Ahmed M A Al-Rashid
CPD: 2 hours
Venue: MR 218-220
Description
So, you can explain what the letters PDSA mean. Great! (That’s an acronym for Plan-Do-Study-Act, if you didn’t know.) But, are you able to successfully run multiple PDSA tests in one day, know when a change concept is ready for implementation, and then sustain the improvements? Built around the Model for Improvement (MFI), this session will demonstrate how to link the three questions related to aim, measurement, and change concepts to the sequence for success. We will provide a refresher for those who are stalled in their improvement efforts, and a jump start for those who are new to the quality improvement journey.
Learning Objectives
- Describe the elements of the Model for Improvement
- Identify the necessary elements to charter an improvement project and develop an aim statement
- Develop high-leverage change ideas using driver diagrams and other tools
Details
Intensive 3
Organizational Leadership
Session Track: Workplace Effectiveness
Speakers: Derek Feeley, Maureen Bisognano
Moderator: Dr. Muna Al Maslamani
CPD: 2 hours
Venue: MR 105
Description
The landscape of health and health care is undergoing rapid transformation. Now, more than ever, leaders of health care systems are facing challenges of growing costs, flow, and encouraging staff engagement in their organizations. New ways to design and deliver care are necessary. Together we will dissect these key issues and discuss strategies to overcome them. We’ll focus in on leadership practices for clinical care models, highlight behaviors that can help (and hurt) any organization’s culture, and results-driven change needed to support the people of Qatar. This practical and interactive session for senior executives will inspire new ways to balance priorities and lead effectively in today’s healthcare world.
Learning Objectives
- Increase understanding of the Triple Aim
- Identify how challenges such as rising costs, hospital flow, and value management impact health systems’ performance
- Recognize the importance of systems thinking to create sustainable improvements
- Identify leadership strategies necessary to create the best models of care, support staff, and engage patients
- Empower leaders to review and improve their organizational and financial strategies
Details
Intensive 4
Better Quality Through Better Measurement
Session Track: Quality Improvement
Speakers: Dr. Robert Lloyd
Moderator: Dr. Hanadi Khamis Mubarak Alhamad
CPD: 2 hours
Venue: MR 236-238
Description
A hands-on workshop that will provide you with a practical set of milestones to guide your Quality Measurement Journey (QMJ). The QMJ milestones will be explained and worksheets will be used to help participants build a step-by-step plan for their QMJ.
Learning Objectives
- Determine why you are measuring
- Review the key milestones in the Quality Measurement Journey (develop measures, building operational definitions, developing data collection plans)
- Understand variation conceptually (common cause and special causes of variation)
- Understand how to create and interpret run charts and Shewhart (control) charts.
- Link measurement to your improvement strategies.
Details
Intensive 5
Hospital Wide Patient Flow
Session Track: Value, Flow and Access
Speaker: Dr. Ibrahim Fawzy, Dr. Karen Murrell
Moderator: Dr. Ali Nizar Latif
CPD: 2 hours
Venue: Exhibition Hall 2
Description
This course will discuss hospital-wide strategies to improve hospital flow and deliver high quality patient care. Conceptual frameworks for system optimization to improve hospital wide-patient flow will be discussed. This course will provide the skills needed to analyze organizational capability and conduct successful interventions towards the aim of creating a sustainable system for system-wide hospital flow.
Learning Objectives
- Discuss high level approaches for analysis of hospital flow to determine which strategies will have the highest impact.
- Discuss the role of segmentation of hospital patients to create needed capacity and standardize care.
- Discuss the importance of the “long view” of patient care incorporating outpatient, ED, and inpatient strategies together to avoid silos of care.
- Discuss the role of palliative care and community outreach in improving hospital flow.
- Discuss the care of “high utilizer” patients to decrease ED and hospital utilization.
- Discuss the role hospital surge plans during times of high capacity.
Details
Intensive 6
معاً لرعاية آمنة للمريض
مسار الورشة: الأمان
التفاصيل
تقدم ورشة العمل المذكورة باللغة العربية وبهدف تطوير سلامة الرعاية الصحية المقدمة للمريض وتشمل الآتي:
- الضرر الناجم عن الرعاية الصحية
- لماذا تحدث الأخطاء الطبية؟
- كيف ينبغي علينا التعامل مع هذه الأخطاء الطبية؟
- الدروس المستفادة من الأخطاء الطبية وفشل النظام
- ثقافة اللوم
- دراسة حالة
- أسئلة وإجابات
Together for Safe Patient Care [This session is in Arabic]
Session Track: Safety
Speakers: Dr. Amal AbuSaad , Dr. Al-Munzer Zakaria, Dr. Khawla Ahmad, Dr. Mohammad Adnan, Dr. Noof Al-Siddiqi
Moderator: Dr. Khawla Ahmad
CPD: 2 hours
Venue: MR 239-241
Description
A highly interactive workshop full of teamwork & fun learning to achieve safe and effective health care to every patient.
Learning Objectives
- Identify harm caused by health-care
- Discuss why does error happen
- Describe how should we respond to a harm
- Discuss lessons learned from errors and system failure
- Identify how can we improve
Details
08:30 - 09:15
Opening Ceremony
Session Title:Opening Ceremony and Launch of National Health Strategy 2018-2022
Speaker: Her Excellency, Maureen Bisognano, Derek Feeley
Moderator: MC : Hassan Al Hail
CPD: 0.75 hours
Venue: Theatre
View More
Description
Key learnings and new discoveries in Quality & Safety in Healthcare in Qatar - 2019.
09:15-09:25
10:15 - 10:45
09:25 - 10:25
Breakout Group A
Breakout A1 - Repeated
Quality management at the Point of Care
Session Track: Quality Improvement
Speakers: Dr. Amar Shah
Moderator: Faiza Shaukat Shahzad Malik
CPD: 1 hour
Venue: Auditorium 1
Description
This session will describe how to manage quality within a frontline service. We will work through the various aspects of quality management and how best to utilize them within a service to improve care. The session will incorporate plenty of practical examples and exercises to help participants develop ways to use quality planning, quality assurance, quality control and quality improvement within their service in simple and impactful ways.
Learning Objectives
- Appreciate the different aspects of a quality management system
- Identify existing mechanisms within your service for managing quality
- Develop new ideas for how to create a balanced management system for quality of care
Details
Breakout A2 - Repeated
Measurement Tools for Improvement Efforts
Session Track: Quality Improvement
Speakers: Jane Taylor
Moderator: Dr. Amira Ibrahim Al Hail
CPD: 1 hour
Venue: MR 236-238
Description
Testing, implementing, and spreading change requires measurement to demonstrate success. This session will orient learners to the three different types of measurements necessary to propel improvement projects forward. From driver diagrams to Shewhart control charts, we will dive into learning methods for obtaining and organizing data, and for statistical process control.
Learning Objectives
- Identify tools to conduct and collect measurements in improvement projects
- Recognize the importance of using balancing measures to ensure system-level change
- Differentiate improvement measures from research measures
Details
Breakout A3
Inspiring Residents and Fellows to engage in Patient Safety and Quality Improvement
Session Track: Quality Improvement
Speakers: Dr. Kevin Weiss
Moderator: Dr. Basema Ahmed Abdulla Al Houri
Venue: MR 239-241
CPD: 1 hour
Description
This session--designed for program directors, faculty, and residency and fellowship program administrators--will be an interactive short workshop to help those involved in physician training to improve resident and fellow participation in patient safety and quality improvement. It will focus on how to design training programs to successfully engage their physicians in training beginning in their post graduate experience. It will be based on recent experiences a US national collaboration on this topic.
Objectives
- Know the four basic types of engagement that all residents and fellows should have in patient safety and quality in their first year of training
- Understand how multiple US health care organizations are implementing change to their programs to engage residents and fellows in patient safety and quality improvement
- Advance their own program planning in training residents and fellows in patient safety and health care quality
Details
Breakout A4 - Repeated
HHQI capacity, capability and presenting data
Session Track: Quality Improvement
Speakers: Dr. Jawed Iqbal, Dr. Hanan Saleh A Alyazeedi Alyafei, Dr. Nawal Al-Tamimi, Dr. Noof Al-Siddiqi, Dr. Reham N. Hassan, Dr. Sahar Al-Shamari, Sonia Sliman Bounouh
Moderator: Dr. Reham N. Hassan
CPD: 1 hour
Venue: MR 215-217
Description
The session runs as a co-presentation between HHQI QI development program leads and the elite local leaders and clinicians who graduated, facilitated and coached those programs over the past years.
Objectives
This session will focus on displaying the programs offered by the HHQI:
- The expected individual and organization benefits from graduating those programs
- The programs plan and capacity and capability strategy behind those development programs
- HHQI faculty development plan
Details
Breakout A5 - Repeated
Designing and Running Effective Meetings
Session Track: Workplace Effectiveness
Speaker: Dr. Robert Lloyd
Moderator: Rida Yousef Ali Al Khdour
CPD: 1 hour
Venue: Auditorium 2
Description
Most of us sit in quite a few meetings. How many of these meetings, however, are not well organized, efficient, engaging or productive? This session will provide you with a proven method for making your meetings run more efficiently and the key tools needed to assist you in this process.
Objectives
- Understand and explain the 7-Step Meeting Process
- Learn the divergent and convergent thinking tools
- Evaluate the effectiveness of your team(s)
Details
Breakout A6
QI Abstract Presentations
Session Track: Quality Improvement
Speakers: Dr Akhnuwkh Jones, Dr. Eman Zeyad Elmekaty, Dr. Khawla Ahmad, Ma Norie Harlata, Mark Agramon, Dr. Muna Al Maslamani, Naglaa Sallam, Dr. Nawal Al-Tamimi, Raja Al Khawaja, Rosa Ines Martinez Rodriguez, Sana Hasnain, Venia Tolentino,Mincy Shaji
Moderator: Dr. Nawal Al-Tamimi
CPD: 1 hour
Venue: MR 218-220
Description
Participants will learn from presenters how they made the change, achieved success and overcame challenges with select QI initiatives. This interactive session supports the commitment to continuous improvement and serves to disseminate information. It provides recognition of improvement and stimulates the learning experience for everyone.
Objectives
- Learn from presenters how they made the change, achieved success and overcame challenges
- Get inspired through interaction with the speakers
- Learn how you can support the continuous improvement efforts in your organization
- Disseminate information and share experience
Details
Breakout A7 - Repeated
Simulation Based Training to Create a Culture of Speaking Up
Session Track: Safety
Speakers: Allison Perry, Dr. Ambika Anand
Moderator: Prof. Walid Abdel Hak El-Ansari
CPD: 1 hour
Venue: MR 104
Description
Healthcare Simulation-based training and education can be applied in an organization for a broad variety of leaning situations, including practicing important and difficult conversations with patients, families and peers. This session will use simulation to demonstrate speaking-up techniques that may be used to build the foundations of a culture of open communication and reporting. Participants will have the opportunity to practice 'speaking up'.
Objectives
- Discuss the importance of speaking up pre-emptively to prevent errors from occurring as well as reporting events after an error has occurred.
- Demonstrate effective communication techniques between patients and providers and between providers as peers.
- Apply simulation-based techniques to incorporate open, honest and timely communication.
Details
Breakout A8 - Repeated
Co-Design: A Path to Improve Patient and Caregiver Experience
Session Track: Workplace Effectiveness
Speaker: Barbara Balik, Nasser Al Naimi
Moderator: Saif Mohammed Mirzaman Khan
CPD: 1 hour
Venue: Exhibition Hall 2
Description
Co-designing care assures outcomes that excel in quality, safety, empathy, and partnerships. It combines the lived knowledge of patients and families with the expertise of healthcare team members to avoid the one-sided, professionally dominated approach that often fails all.
Ensuring the experience of healthcare is seen from the patient, family, and team member view is vital in creating high-quality care. Understanding “what matters to you?” from all perspectives as a base of improving care leads to improved outcomes in care and value.
Objectives
- Define patient-centered co-designed care
- Identify the benefits of co-designed care in quality, safety, empathy, and partnerships outcomes
- Use “what matters to you” conversations and other effective strategies to engage others in the co-design of care
Details
Breakout A9
Population Health: A Lifetime of High Quality and Safe Care
Session Track: Population Health
Speakers: Dr. Asmaa Al-Nuaimi, Dr. Hanadi Khamis Mubarak Alhamad, Iain Tulley, Dr. Khalid A. Hadi, Dr. Maryam Al-Emadi, Dr. Najat Ali Mohsen Khenyab, Dr. Sadriya Al-Kohji
Moderator: Derek Feeley
CPD: 1 hour
Venue: Theatre
Description
National Health Strategy Leads discuss how taking a Population Health approach and focusing on Qatar’s most vulnerable population groups will lead to tangible improvements in healthcare services.
The National Health Strategy initiatives to improve models of care, referral guidelines, care pathways, evidence-based practices and expansion of services to community settings will provide the population with a lifetime of High Quality and Safe Care.
Key Messages:
- The NHS 2018-2022 takes a population health approach to health improvement by addressing the health needs of population groups
- Patient Safety is at the heart of the Strategy
- Extensive plans have been put together for the populations identified as priorities to improve the quality and safety of the care they receive
- The Strategy identifies clear and measurable National Health Targets to be achieved by 2022
- An integrated model of care is being adopted in Qatar to provide seamless health services across the system.
Objectives
To clearly outline how the National Health Strategy will improve the quality of healthcare for the population, from birth to old age, with special focus on the most vulnerable groups in society.
Outcomes:
- Better understanding of the NHS population health approach, key initiatives, and targets
- International promotion of the Qatar public health sector improvement plans
- Buy in from the key stakeholders to support the implementation of the NHS
Details
Breakout A10
Infectious Disease & Preparedness
Session Track: Population Health
Speakers: Dr. Ibrahim Fawzy, Dr. Jameela Al Ajmi, Dr. Muna A.Rahman S.AL.Maslamani, Dr. Nicholas Castle, Dr. Shazia Nadeem, Dr. Suresh Kumar
Moderator: Dr. Eric Goralnick
CPD: 1 hour
Venue: Auditorium 3
Description
Panel based session where representatives from both the MOPH and the HMC, in conjunction with international expert Eric Goralnik, will discuss pandemic learnings, handling infectious disease ED intake and infectious disease control.
Objectives
- Delegates will learn about: healthcare challenges in a pandemic, risk of infectious diseases and how to manage these
Details
10:25 - 10:35
10:35 - 11:35
Breakout Group B
Breakout B1 - Repeated
Quality management at the Point of Care
Session Track: Quality Improvement
Speakers: Dr. Amar Shah
Moderator: Dr. Eric Goralnick
CPD: 1 hour
Venue: Auditorium 1
Description
This session will describe how to manage quality within a frontline service. We will work through the various aspects of quality management and how best to utilize them within a service to improve care. The session will incorporate plenty of practical examples and exercises to help participants develop ways to use quality planning, quality assurance, quality control and quality improvement within their service in simple and impactful ways.
Objectives
- Appreciate the different aspects of a quality management system
- Identify existing mechanisms within your service for managing quality
- Develop new ideas for how to create a balanced management system for quality of care
Details
Breakout B2 - Repeated
Measurement Tools for Improvement Efforts
Session Track: Quality Improvement
Speakers: Jane Taylor
Moderator: Dr. Huda Abdulla Hussain Saleh
CPD: 1 hour
Venue: MR 236-238
Description
Testing, implementing, and spreading change requires measurement to demonstrate success. This session will orient learners to the three different types of measurements necessary to propel improvement projects forward. From driver diagrams to Shewhart control charts, we will dive into learning methods for obtaining and organizing data, and for statistical process control.
Objectives
- Identify tools to conduct and collect measurements in improvement projects
- Recognize the importance of using balancing measures to ensure system-level change
- Differentiate improvement measures from research measures
Details
Breakout B3
Designing Post Graduate Education for Quality Improvement and Patient Safety: Experience in Qatar and the US
Session Track: Quality Improvement
Speakers: Dr. Kevin Weiss, Dr. Shanmugam Ganesan
Moderator: Dr. Khalid Abdullah Alyafei
CPD: 1 hour
Venue: MR 239-241
Description
This session is designed to provide the participant with a better understanding of how to improve the post graduate education training in Quality Improvement and Patient Safety (QI/PS). After reviewing some of the key published studies in this area, the session will focus on recent successful enhancements to resident and fellow training in QI/PS within Qatar. The sessions will also explore some of the key recent findings from the ACGME’s Clinical Learning Environment Review (CLER) program can further inform improvement in post graduate training in QI/PS.
Objectives
- To have better knowledge of key published literature that demonstrates how To build post graduate education training programs To include QI/PS
- To gain a new understanding of how Hamad Medical Corporation is incorporating QI/PS across its residency and fellowship training programs
- To gain new understanding of recent findings from the ACGME Clinical Learning Environment Review (CLER) program can inform the development of high quality training in QI/PS for residents and fellows.
Details
Breakout B4 - Repeated
HHQI capacity, capability and presenting data
Session Track: Quality Improvement
Speakers: Dr. Hanan Saleh A Alyazeedi Alyafei, Dr. Jawed Iqbal, Dr. Nawal Al-Tamimi, Dr. Noof Al-Siddiqi, Dr. Reham N. Hassan, Dr. Sahar Al-Shamari, Sonia Sliman Bounouh
Moderator: Dr. Reham N. Hassan
CPD: 1 hour
Venue: MR 215-217
Description
The session runs as a co-presentation between HHQI QI development program leads and the elite local leaders and clinicians who graduated, facilitated and coached those programs over the past years.This session will see each presenter showcase their personal experience with QI development programs, fousing on the various groups that have been established over the past year and how individuals from within these groups have learned new skills and applied this knowledge.
Objectives
This session will focus on displaying the programs offered by the HHQI:
- The expected individual and organization benefits from graduating those programs
- The programs plan and capacity and capability strategy behind those development programs
- HHQI faculty development plan
Details
Breakout B5
QI Abstract Presentations
Session Track: Quality Improvement
Speaker: Belal Salem, Bilal Kanth, Dan Reynald Borja, Ghadeer Mustafa, Habeebah Fazlullah, Dr. Khawla Ahmad, Mark Agramon, Mary Maheswari, Miel Samson, Miki Varghese, Dr. Nawal Al-Tamimi, Sashtha Girish
Moderator: Dr. Nawal Al-Tamimi
CPD: 1 hour
Venue: MR 218-220
Description
Participants will learn from presenters how they made the change, achieved success and overcome challenges. This interactive session supports the commitment to continuous improvement and serves to disseminate information. It provides recognition of improvement and stimulate the learning experience for everyone.
Objectives
- Learn from presenters how they made the change, achieved success and overcome challenges
- Inspired through interaction with the speakers
- Support the continuous improvement efforts in their organizations
- Disseminate information and share experience
Details
Breakout B6
Tools to Improve Diagnostic Safety
Session Track: Safety
Speakers: Frank Federico, Dr. Wanis Ibrahim
Moderator: Dr. Rashad Fouad Elsayed Abdel Moaty
CPD: 1 hour
Venue: Auditorium 2
Description
The latest efforts to improve patient safety has focused on diagnosis. This is a complex process which includes knowledge-based skills, reliable processes for test results and referrals, and patient engagement. During this session, participants will learn of the latest advances in improving diagnosis. Presenters will present different approaches.
Objectives
- Identify factors that impact a complete and accurate diagnosis
- Describe the elements of the driver diagram and the tools to improve diagnosis
- Discuss the role of patients and families in the diagnostic process.
Details
Breakout B7 - Repeated
Simulation Based Training to Create a Culture of Speaking Up
Session Track: Safety
Speaker: Allison Perry, Dr. Ambika Anand
Moderator: Dr. Zainab Hamouda
CPD: 1 hour
Venue: MR 104
Description
Healthcare Simulation-based training and education can be applied in an organization for a broad variety of leaning situations including practicing important and difficult conversations with patients, families and peers. This session will use simulation to demonstrate speaking-up techniques that may be used to build the foundations of a culture of open communication and reporting. Participants will have the opportunity to practice speaking up.
Objectives
- Discuss the importance of speaking up pre-emptively to prevent errors from occurring as well as reporting events after an error has occurred.
- Demonstrate effective communication techniques between patients and providers and between providers as peers.
- Apply simulation-based techniques to incorporate open, honest and timely communication.
Details
Breakout B8
Meet the Experts: Engaging Leaders
Session Track: Safety
Speakers: Dr. Nicola Ryley, Dr. Robert Lloyd, Dr. Tejal Gandhi, Dr. Terry Fairbanks
Moderator: Dr. Azhar Ali
CPD: 1 hour
Venue: Theatre
Description
Imagine you have a great idea for a quality improvement project or a new safety initiative, but you just can’t seem to get the attention of senior leaders at your organization. What would you do to bring them in? If you’re unsure, fear not: this panel of experts is here to help. With tips and tools to help you engage your leaders, this session will empower you to bring evidence and context into your pitch and increase dialogue amongst staff and leaders at your organization. Join us for an interactive and engaging discussion, moderated by Azhar Ali, to ensure you know how to speak so leaders will listen.
Objectives
- Identify techniques to engage system leaders in safety and quality improvement initiatives
- Recognize the importance of framing your ideas within organizational context when speaking with leadership
- Speak confidently to the business case of improving quality and safety
Details
Breakout B9 - Repeated
Co-Design: A Path to Improve Patient and Caregiver Experience
Session Track: Workplace Effectiveness
Speakers: Barbara Balik, Nasser Al Naimi
Moderator: Saif Mohammed Mirzaman Khan
CPD: 1 hour
Venue: Exhibition Hall 2
Description
Co-designing care assures outcomes that excel in quality, safety, empathy, and partnerships. It combines the lived knowledge of patients and families with the expertise of healthcare team members to avoid the one-sided, professionally dominated approach that often fails all.
Ensuring the experience of healthcare is seen from the patient, family, and team member view is vital in creating high-quality care. Understanding “what matters to you?” from all perspectives as a base of improving care leads to improved outcomes in care and value.
Objectives
- Define patient-centered co-designed care
- Identify the benefits of co-designed care in quality, safety, empathy, and partnerships outcomes
- Use “what matters to you” conversations and other effective strategies to engage others in the co-design of care
Details
Breakout B10
Managing patient vulnerability through person- and family-centered care communication
Session Track: Safety
Speakers: Dr. Sharda Udassi, Prof. Srikant Sarangi
Moderator: Dr. Shireen Omar
CPD: 1 hour
Venue: Auditorium 3
Description
Participation of family members in the management of illness is a routine activity in a wide range of healthcare encounters including primary care, pediatrics, geriatrics, genetics, pre-hospital emergency, palliative care and end-of-life planning. Very broadly, many of these healthcare encounters can be characterized as multi-party communicative events, with family members as carers potentially influencing not only the interaction process but also patient outcomes.
In this presentation we focus on the important role of family members as mediators in two key sites of healthcare delivery: primary care and acute care. The empirical findings suggest that family members oscillate between their third party status and primary participant status in a given encounter depending on their role-relationship with and knowledge of the patient, which has direct implications for healthcare providers’ effective management of the communication process. It also means a reappraisal of the models of patient-centered and family-centered medicine vis-à-vis family-mediated medicine for optimizing quality of care and patient safety.
objectives
- Reappraisal of the models of patient-centered and family-centered healthcare delivery.
- Appreciation of the involvement of family members as mediators in quality of care.
- Implications for healthcare providers at the communicative level.
- Implementation of a multidisciplinary approach to patient- and family-centered care in day to day outpatient and inpatient healthcare settings.
Details
11:35 - 12:00
11:35 - 14:10
12:00 - 13:00
Breakout Group C
Breakout C1
Leadership Behaviors in Developing a Culture of Safety
Session Track: Safety;
Speakers: Frank Federico, Dr. Nicola Ryley
Moderator: Dr. Husham Abdulrahman
CPD: 1 hour
Venue: Exhibition Hall 2
Description
Culture reflects the values of an organization reinforced by the behaviors of the leaders and the behaviors that are allowed. Participants will examine the behavior necessary to support a culture of safety for every level of leadership in an organization. We will examine the application of the principles that are foundational to culture change and sustainability.
Objectives
- Discuss how values are exhibited by the behaviors of leaders at every level of an organization
- Identify the behaviors that are necessary to impact culture
- Develop a plan to address gaps identified in a self-assessment of the organization
Details
Breakout C2
Integrating Safety Science and Human Factors into Improvement
Session Track: Safety
Speakers: Dr. Terry Fairbanks
Moderator: Nadia Saleem Abdullah Fakhouri
CPD: 1 hour
Venue: Auditorium 3
Description
Dr. Fairbanks will demonstrate why adverse event rates have not improved overall in the last decade, despite focused attention and millions if not billions of dollars. The system safety engineering approach to patient safety will be described, with a focus on using safety science including human factors engineering concepts to produce sustainable improvements in safety. The concept of just culture will be reviewed. Multiple real-world examples will be used from the ED to help practitioners integrate these principles into their practice and safety leadership roles.
Objectives
- Describe the systems approach to safety engineering
- Describe how human factors engineering concepts can be applied
- Describe approaches to serious safety event reviews that will produce sustainable results
Details
Breakout C3
Strategies to Achieve System-Wide Hospital Flow
Session Track: Safety
Speakers: Dr. Karen Murrell
Moderator: Dr. Warda Ali Saad
CPD: 1 hour
Venue: Auditorium 1
Description
This course will provide an overview of the strategies and frameworks available for improving operations and patient flow throughout a hospital. Will offer guidance on how to determine which strategies will be best to test in attendees’ respective organizations and how to document improvement.
Objectives
- Discuss high impact strategies to improve hospital flow.
- Review metrics and dashboards that are best practices when assessing flow.
- Review of the A-3 document as a way to document improvement with opportunities to initiate in the class.
- Individual discussion on challenges with class discussion.
Details
Breakout C4
Joy in Work, the Primary Health Care Corporation Experience
Session Track: Workplace Effectiveness
Speaker: Joey Daniel
Moderator: Thankam V. Panicker
CPD: 1 hour
Venue: MR 105
Description
Healthcare's biggest asset is its workforce. This has been globally acknowledged in healthcare scientific communities, namely the Institute for Healthcare Improvement (IHI), expanding from the Triple to Quadruple aim framework. As the healthcare system is getting more and more complex, the workforce is continuously called to cope and adjust performance. This has shown to have an impact on staff satisfaction and happiness in work.
In this session, you will learn how the Primary Health Care Corporation has adopted the IHI Joy in Work framework putting in place over 15 corporate–wide interventions in an attempt to tackle this challenge. The session will highlight findings from a large data analysis of more than 2,600 responses on the “Joy in Work Survey” at Primary Health Care Corporation, highlighting the main elements in the system that can provoke happiness at work.
Objectives
- Explore how leadership support is critical for enhancing engagement and creating joy
- Identify key elements in the system that are critical for joy in work
- Develop and plan Initiatives in alignment with Joy in Work framework components
Details
Breakout C5
Whole Person Care: Aiming for better Physical and Mental Health Care
Session Track: Population Health
Speaker: Dr. Awad Alqahtani, Dr. Rajeev Kumar, Dr. Reem Alsulaiman, Dr. Samar Al-Emadi, Dr. Shahrad Taheri
Moderators: Dr. Abdulla Bin Ammer, Dr. Suhaila Ghuloum
CPD: 1 hour
Venue: MR 215-217
Description
This session includes a brief presentation on what is meant by ‘parity of esteem’ in healthcare, with a focus on the clinical aspect of care; outlining the need for other healthcare providers to better understand how those with mental ill health access care for their physical health needs, and how those with acute or chronic physical illness may develop mental health issues that affect their management and prognosis.
Objectives
- Attendees will have better awareness about the concept of parity of esteem and what this means for patients and healthcare providers
- Attendees will learn about international guidelines on physical healthcare in patients with mental illness
- Clinicians will learn about the need to integrate mental health in management of chronic and serious physical illness
- Attendees will have the opportunity to discuss their understanding of the challenges, learn about best practice approaches, and contribute to recommendation of action plans
Details
Breakout C6
Stop the Bleed: Towards Zero Preventable Trauma Deaths
Session Track: Population Health
Speakers: Dr. Eric Goralnick
Moderators: Dr. Yosif Mohamed Ahmed El Tayeb
CPD: 1 hour
Venue: Auditorium 2
Description
Trauma is one of the leading causes of death around the world. Recent battlefield experiences have highlighted significant prehospital innovations that have reduced mortality from uncontrolled hemorrhage. The 'Stop the Bleed' campaign is a global initiative focused on translating these lessons to civilian trauma care. It is designed to encourage bystanders to become trained, equipped, and empowered to help in a bleeding emergency before professional help arrives.
Objectives
- Describe the history of prehospital battlefield innovation
- Outline the military to civilian translation of these initiatives in multiple global settings
- Describe future research to address implementation, education and logistics gaps
Details
Breakout C7
Developing the 21st century physician
Session Track: Quality Improvement
Speakers: Dr. Kevin Weiss
Moderators: Collin Hackwood
CPD: 1 hour
Venue: MR 239-241
Description
The practice of medicine is rapidly changing to meet the evolving expectations of our patients, other members of the health care team, and public needs. These changes are forcing a redesign of the types of skills that physicians needs to master. To meet the needs of rapidly changing practice environment medical educators will need to rethink and redesign how we prepare physicians. This plenary will present some of the key findings that outline what may be expected of the 21st physicians from reports by organizations such as the World Health Organization (WHO) and the U.S. Accreditation Council for Graduate Medical Education (ACGME). Based on the findings of these reports there will be a presentation and discussion on how graduate medical education may need to evolve to best prepare the future physician workforce.
Objectives
The goals of this session will be for the participant to be able to:
- Describe the emerging trends in health care that are rapidly changing the practice of medicine
- Identify the characteristics of the emerging practice of medicine that require new ways of thinking about graduate medical education
- Consider ways to innovate medical education to meet these changing needs for physicians in training
Details
Breakout C8
Innovative ways of using technology for Patient Safety and Quality Improvement
Session Track: Quality Improvement
Speakers: Dr. Abdulla Al Kaabi, Koorosh Zarezadeh, Dr. Sharda Udassi, Shiraz Bajwa
Moderators: Mary Jyothis Titus
CPD: 1 hour
Venue: MR 218-220
Description
How Sidra has utilized technology and innovation platforms to improve quality and performance.
Objectives
- Participants will gain knowledge of literature overview on how innovation in technology, used in healthcare has improved patient care quality and safety
- Participants will learn from practical examples of quality improvement projects done at Sidra that have improved patient care quality. Sidra’s use of technology to improve quality and performance, lessons learned and success factors.
Details
Breakout C9
Healthcare Staff Wellbeing, Burnout, and Patient Safety
Session Track: Workplace Effectiveness
Speakers: Dr. Abdelhamid Afana, Dr. Antoun Kamel, Dr. Aisha Al Kubaisi, Ms. Deborah Nelson, Ms. Katja Warwick-Smith
Moderator: Dr. Aisha Al Kubaisi
CPD: 1 hour
Venue: MR 236-238
Description
The prevalence of work-related stress in the health sector is the highest among all industries; doctors and nurses being the most affected. It can have serious consequences on clinician’s personal and professional life, including higher rates of medical errors. Numerous studies have found a significant correlation between elevated stress and burnout, and worse patient safety. This session (lecture and panel discussion) outlines the value of healthcare organizations providing work environments that foster staff wellbeing and protect against burnout as an important aspect of providing a safe service to patients.
Physicians, nurses, and other healthcare professionals commonly advise their patients' caregivers to take care of their own needs as well; but ironically, healthcare professionals often put their own needs last. Organizations can address and prevent burnout by addressing factors that contribute to it, raising staff awareness about the potential risk, providing avenues for staff to engage in much-needed self-care, encouraging staff to avail themselves of these opportunities, and by making it feasible for them to do so.
Objectives
- Attendees will recognize factors contributing to burnout, and its associated symptoms
- Attendees will have better awareness about how wellbeing of healthcare workers is important for the effective functioning of health systems
- Attendees will learn inherent systems issues that need to be addressed to deliver sustainable relief and better, safer care
- Attendees will learn about ‘wellness’ interventions to address burnout and emotional problems
Details
Breakout C10
What Does Patient Safety Have to Do with medical Malpractice?
Session Track: Safety
Speakers: Dr. Nadia Al-Kandary
Moderator: Dr. Isameldin Abdelbagi
CPD: 1 hour
Venue: MR 104
Description
Hospitals are typically thought of as places where lives are saved, but statistics show they’re actually one of the most dangerous places you could possibly enter. Patients may suffer due to a negligent act of either the treating doctor alone or due to the careless act of any supporting medical staff. The question of criminal negligence may arise, when a doctor shows gross absence of skill or care during treatment plan, resulting in serious injury or death of the patient, by the acts of omission or commission. In this context, the autopsy becomes an important instrument for shedding light on the situation, and it must be carried out by highly qualified and experienced professionals capable of ascertaining the cause of death, identifying any possible misconduct, and assessing its consequences.
Objectives
Define Medical errors
- Epidemiology
- List factors that impact on the occurrence of medical errors
- Strategies for Error Reduction and Prevention
Details
13:00 - 13:10
13:10 - 14:10
Title: A Spotlight on Value Management
Speaker: Derek Feeley, Nasser Al Naimi, Prof. William McKenna
Moderator: Dr. Azhar Ali
CPD: 1 hour
Venue: Theater
Description
These days, everyone in health care – from patients to system leaders to policy makers – is after “value.” As demand for “value-based care” grows, health care leaders are rushing to redefine their organization and measurement systems; but, without a clear vision toward “value,” the vitality of a health system is placed at risk. So, we invite you to join us for a spotlight session on value management: a key to quantifying “value.” Together, we will dive into strategies to produce integrated, continuous management of costs, quality, and flow. We’ll empower you to engage staff in the building-blocks of a value-management system. And, we’ll emphasize the importance of systems thinking when it comes to scaling your value-management.
Objective
- Identify strategies to incorporate value management in your health care organization and care delivery models
- Enhance understanding of tools, such as visual management boards and point-of-care communication, to sustain and spread value management
- Recognize the importance of a value-management system in relation to organizational vitality and staff engagement
View More
Description
These days, everyone in health care – from patients to system leaders to policy makers – is after “value.” As demand for “value-based care” grows, health care leaders are rushing to redefine their organization and measurement systems; but, without a clear vision toward “value,” the vitality of a health system is placed at risk. So, we invite you to join us for a spotlight session on value management: a key to quantifying “value.” Together, we will dive into strategies to produce integrated, continuous management of costs, quality, and flow. We’ll empower you to engage staff in the building-blocks of a value-management system. And, we’ll emphasize the importance of systems thinking when it comes to scaling your value-management.
Objective
- Identify strategies to incorporate value management in your health care organization and care delivery models
- Enhance understanding of tools, such as visual management boards and point-of-care communication, to sustain and spread value management
- Recognize the importance of a value-management system in relation to organizational vitality and staff engagement
14:10 - 15:10
Plenary 1: Do No Harm
Speaker: Dr. Henry Marsh
Moderator: Dr. Abdullatif Al Khal
CPD: 1 hour
Venue: Theater
View More
Description
Join Dr. Henry Marsh, author of the best selling book Do No Harm and globally leading neurosurgeon, as he tells stories of life and death and the daily dilemmas caregivers face. Being a caregiver means balancing compassion and professional detachment, individualism versus team work, optimism versus realism and bravery(recklessness) versus cowardice(wisdom) in how you treat patients, communicate with patients and communicate with colleagues. To err is human but only through realizing why errors occur, recognizing the innate fallible nature of humans and approaching your role as a caregiver with balance and honesty can we truly begin to combat error.
15:10 - 15:30
15:30 - 16:30
Plenary 2: Human Factors in Healthcare
Session Title: Can a Conversation Change an Outcome? Can a Conversation Save a Life?
Speaker: Dr. Terry Fairbanks
Moderator: Tejal Gandhi
CPD: 1 hour
Venue: Theater
View More
Description
The world has watched the commercial aviation industry progress from a dangerous industry in the early 1970s to one of the safest and most highly reliable industries in the world. We have seen similar movement in other complex high risk industries such as military command and control, nuclear power, and European rail. Healthcare has a unique set of complexities, including the immense variability of human physiology, however the basic principles of system safety engineering, human factors and ergonomics, and safety culture are directly applicable to the healthcare environment, yet around the world we continue to miss opportunities to learn from our colleagues in these industries. Our keynote speaker, Dr. Fairbanks, is a Professor at Georgetown University School of Medicine, Vice President for quality and safety at MedStar Health, a practicing emergency medicine physician, and a licensed general aviation pilot who has a background as an industrial systems engineer with a specialty in human factors and ergonomics safety engineering. In this session, Dr. Fairbanks will use his unique background to describe the methods that the US’s MedStar Health has used in their ten hospitals and 270 outpatient clinics to apply system safety engineering methods.
Objectives
- How did system safety engineering help aviation become ultra-safe?
- What are the basic concepts of safety engineering required to create a resilient organization?
- How does knowledge of Human Factors Engineering and ergonomics contribute to our success in this mission?
- What are the basic tenants of a “safety culture” that are required to achieve this highly safe status, and why is it so important?
- How did the 10-hospital MedStar Health system adapt the methods of system safety engineering in practice, and what were the results?
16:30 - 19:00
Poster Presentations
CPD: 2.5 hours
Venue: Exhibition Hall 1
View More
Description
Poster presenters will discuss their projects with attendees.
7:30 - 8:00
Opening Remarks
Speaker: Dr. Al-Hareth Al-Khater
CPD: 0.5 hours
Venue: Theatre
View More
Description
Review of learnings so far and opening comments.
08:00 - 9:00
Plenary 3: Full Frame
Speaker: Maureen Bisognano
Moderator: Dr. Al-Hareth Al-Khater
CPD: 1 hour
Venue: Theatre
View More
Description
As health care undergoes rapid change, patient safety remains at the forefront of priorities, and we need new systems that are efficient and effective to ensure the safest level of care possible. We can no longer look at patient safety from purely one lens, instead we must broaden our view of and our approach to providing safe care. Together, we will explore how we can implement new ideas across all care settings to overcome our shared challenges and create meaningful, sustainable improvement.
9:00 - 9:10
9:10 - 10:10
Breakout Group D
Breakout D1
National Patient Safety Collaborative (NPSC the Qatari Experience)
Session Track: Quality Improvement
Speaker: Dr. Amal Al-Ali, Dr. Amal AbuSaad, Frank Frederico, Mark Agramon, Dr. Mohamad Alabiad, Dr. Rasha Ashour, Dr. Nawal Al-Tamimi
Moderator: Dr. Nawal Al-Tamimi
CPD: 1 hour
Venue: Theatre
Description
The Qatar National Patient Safety Collaborative is a platform tailored from the IHI’s Breakthrough Collaborative Series Model which provides opportunities for networking, learning and knowledge sharing. This approach advances the patient safety mission and enhances the delivery of safe care across the healthcare system.
Objectives
- Understand the IHI’s Breakthrough Series Collaborative Model and how it is tailored for Qatar
- Explain the value of NPSC for the Qatar healthcare system
- Share experiences on how the NPSC has made an impact to respective facilities and organizations who are part of it
Details
Breakout D2 - Repeated
Business Case for Quality Improvement
Session Track: Quality Improvement
Speaker: Dr. Amar Shah
Moderator: Dr. Guillaume Alinier
CPD: 1 hour
Venue: Exhibition Hall 2
Description
Ever tried to write a business case for investment in quality improvement? Or tried evaluating the cost impact of your QI work? This session will present a practical framework to evaluate the return on investment from quality improvement. We will describe each level of return, with examples of real QI projects to illustrate the framework. The session should provide a firm grounding for understanding the business case for quality as a whole system or organization.
Objectives
- Utilize a practical framework for articulating the types of return you might expect from quality improvement
- Identify examples of quality improvement projects that illustrate each type of return
-
Understand how to bring quality and cost together in a single way of understanding value
Details
Breakout D3 - Repeated
HHQI Majlis - Open School Foruml
Session Track: Quality Improvement
Speaker: Dr. Aisha AlAdab, Ameera Ahmad I Shamieh, Ayat Sulaiman Abdullah Alsmadi, Dan Reynald Reutotar Borja, Emran Kanan, Dr. Nawal Al Tamimi
Moderator: Dr. Aisha AlAdab
CPD: 1 hour
Venue: MR 104
Description
The session promotes and celebrates the Open School spread and sustainability in HMC over the past years. It showcases the high achievers of open school users and how their knowledge contributed positively within their environment, supporting the different QI initiatives in their departments and facilities
The session sets the scene for the a knowledge forum where all Open School users contributed to the development of a learning community in HMC.
Objectives
- Overview of the open school data
- A look at the local experience ( local projects based on Open School gained Knowledge)
- Learning about the successes and challenges
- Exploring future aspirations: Al Majlis
Details
Breakout D4
A Path Forward: From Burnout to Joy in Work
Session Track: Workplace Effectiveness
Speaker: Barbara Balik
Moderator: Maitha Al-Bouainain
CPD: 1 hour
Venue: Auditorium 2
Description
An epidemic of burnout among health care professionals around the world places providers and patients at risk. Work demands that exceed the time available, lack of choice in daily work, values conflict arising from systems that do not work, and growing lack of civility and fairness contribute to growing turnover and mental health issues among healthcare team members. Burnout is detrimental to the human experience – patients and team members. Its effects contribute to increased safety risks for patients and caregivers, decreased productivity, and lower-quality patient care. There is a path forward – to create joy in work. In this interactive session, participants will learn about the four steps they can take to address and improve joy in work amongst team members, build resiliency, and make sustainable system-level progress.
Objective
- What: Identify signals of burnout; describe joy in work; and articulate the link between burnout and joy in work to patient outcomes, especially safety
- Why: Describe the need for leaders to promote the growth of joy in work
- How: Identify 4 leadership actions to improve joy in work and patient outcomes
Details
Breakout D5
The clinical, cultural and communicative dimensions of shared decision making in healthcare delivery
Session Track: Quality Improvement
SpeakerS: Dr. Ambika Anand, Dr. Tanya Kane, Prof. Srikant Sarangi, Dr. Suhad Daher-Nashif
Moderator: Al - Hareth Al - Khater
CPD: 1 hour
Venue: MR 215-217
Description
Shared decision making (SDM) – as a noticeable shift from paternalistic and unilateral decision making – is a buzz word in clinical practice and research. While there are many different definitions and characterizations of SDM, in this workshop we explore the clinical, cultural and communicative dimensions of practicing SDM.
Objectives
- A critical appreciation of the clinical, cultural and communicative dimensions of SDM
- An awareness of the challenges faced by both clinicians and patients as well as family members in engaging with the process of SDM
- An ability to distinguish between shared and unshared decision making on the one hand and ‘being informed’ as a precondition of SDM, on the other hand
- An appreciation of how some clinical conditions/environments and physician/patient attributes may prevent the accomplishment of SDM
- An exploration of potential cultural assumptions underpinning the meaning of and preferences for SDM
Details
Breakout D6
Patient Safety Friendly Hospital Initiative:
Towards establishing a National Patient Safety Program in Qatar
Session Track: Safety
Speaker: Christopher Mengelt, Huda Al-Katheeri, Dr. Mohamed Al Emadi
Moderator: Prof. Walid Abdel Hak El-Ansari
CPD: 1 hour
Venue: MR 218-220
Description
The “Patient Safety Friendly Hospital Initiative” PSFHI, launched by the WHO Regional Office for the Eastern Mediterranean (WHO/EMRO) in 2007, is one of several methods used to evaluate the hospital care aiming for improvement of patient safety.
It is a reliable tool that helps assess and track progress and provides a full picture view, with accurate, comprehensive and accessible information to answer the question of are we providing safer care?
It examines systematically and thoroughly the healthcare systems.
PSFHI is a formative process combining assessment as well as guidance for improvement.
Objectives
- Introduction to the PSFHI initiative and the added value of using the tool
- Presentation of the MOPH journey in adopting the initiative & review of future plans
- Discuss Facilities’ perspective in implementing the initiative
Details
Breakout D7 - Repeated
Understand and Advancing Patient Safety at Home
Session Track: Safety
Speaker: Dr. Hanadi Khamis Mubarak Alhamad, Nadya Al Anzi, Dr. Tejal Gandhi
Moderator: Dr. Hanan Saleh A Alyazeedi Alyafei
CPD: 1 hour
Venue: Auditorium 1
Description
As health care systems worldwide move away from inpatient care, more patients are being treated in their homes. But what, if any, framework exists to guide this home care? The recent IHI report, No Place Like Home: Advancing the Safety of Care in the Home, tackles this question and highlights five guiding principles for ensuring the safety of home care. While also drawing from the learnings achieved from the expansion of the Home Healthcare Service within HMC, this workshop will provide tips and tools for ensuring high-quality, safe care is extended beyond traditional provider settings.
Objective
- Review research findings of key issues related to patient safety in the home setting for patients and caregivers
- Discuss recommendations from recent IHI report for how to advance progress in safety in the home
- Discuss how to implement these recommendations in your local context
Details
Breakout D8
Simplifying the Selection and Use of Shewhart Charts
Session Track: Quality Improvemen
Speaker: Dr. Robert Lloyd
Moderator: Dr. Faten El Taher
CPD: 1 hour
Venue: MR 239-241
Description
You have collected data for your quality improvement project. Now what do you do with it? The starting point is to make a run chart. The more advanced approach would be to make a Shewhart (control) chart. While there is only one way to make a run chart there are many types of control charts which are all constructed differently. This session will describe the basic and advanced types of Shewhart charts, how to decide which one is most appropriate for the data you have and how to interpret them.
Objective
- Describe the different types of data that can be used to make a Shewhart chart
- Explain the elements of a Shewhart chart and the rules for special causes
- Provide guidance in deciding which Shewhart chart is most appropriate for your data
Details
Breakout D9 - Repeated
Key Strategies and Concepts for Improving ED Operations
Session Track: Value, Flow and Access
Speaker: Dr. Dominic Jenkins, Dr. Karen Murrell
Moderator: Beverley Dawn Ludick
CPD: 1 hour
Venue: MR 236-238
Description
This course will introduce the science of flow and how leadership and a motivated team combined with flow-based decisions related to process-design, segmentation, and staffing to demand can improve ED performance.
Objectives
- Discuss the role of leadership when creating an ED improvement team.
- Discuss segmentation as a tool to create capacity and prevent waits in the ED.
-
Discuss the predictable arrival patterns in the ED and the role of staffing to arrival patterns in the ED and the impact on patient care and staff satisfaction.
-
Discuss care of the long stay patient including ED Psychiatric patients.
Details
Breakout D10 - Repeated
Mass-Gathering Emergency Preparedness: World Cup 2022
Session Track: Population Health
Speakers: Dr. Abdulnasir F Huaidi Al Jazairi, Brendon Morris, Dr. Eric Goralnick, Dr. Mohd Al Hajri (panelist), Dr. Sandro Rizoli (panelchair)
Moderator: Dr. Monkez A/Razak Al Masri
CPD: 1 hour
Venue: Auditorium 3
Description
A Mass Gathering has been defined by the World Health Organization (WHO) as an occasion, either organized or spontaneous where the "number of people attending is sufficient to strain the planning and response resources of the community, city, or nation hosting the event". These events may be as diverse as social, religious, cultural or sporting events and may include the gathering of people as the result of natural disasters or conflict. Mass Gatherings present their own unique challenges to public health and other risks. Mass gatherings can result in the need to provide medical care to patients outside of traditional hospital settings.
Spectators and teams from around the world will attend events at large sports venues throughout Qatar during World Cup in 2022. This session will focus on Mass Gathering medicine preparations for communities, pre hospital care and healthcare systems. This session will include a combination of three presentations followed by an interactive panel discussion. The focus of the session will be preparations for Mass Gatherings, with specific emphasis on the rising number of such events in the run up to Qatar hosting the FIFA World Cup in 2022.
Objectives
- Define and characterize medical care at mass gatherings
- Review planning, organization, personnel, equipment, transportation assets and staffing required at these events
- Describe disaster and mass casualty planning implications for mass gathering events
Details
10:10 - 10:20
10:20 - 11:20
Breakout Group E
Breakout E1
Learning QI for All
Session Track: Quality Improvement
Speakers: Frank Federico
Moderator: Sawsan Manea H.N. Saeed
CPD: 1 hour
Venue: MR 215-217
Description
Improvement requires change; but not all change is improvement. Knowing how to improve is the first step. Although many see it as a project, quality improvement is a way of life. In this session, we will review the science of improvement, and focusing on the essential skills needed to improve. Participants are encouraged to bring along their projects so that they can apply the principles to a topic of interest.
Objectives
- Describe what is included in the Science of Improvement
- List the tools that can be used to improve
- Discuss how to engage others improvement
Details
Breakout E2 - Repeated
Business Case for Quality Improvement
Session Track: Quality Improvement
Speakers: Dr. Amar Shah
Moderator: Khadija Khalid M. Y. Mohammed
CPD: 1 hour
Venue: Exhibition Hall 2
Description
Ever tried to write a business case for investment in quality improvement? Or tried evaluating the cost impact of your QI work? This session will present a practical framework to evaluate the return on investment from quality improvement. We will describe each level of return, with examples of real QI projects to illustrate the framework. The session should provide a firm grounding for understanding the business case for quality as a whole system or organization.
Objectives
- Utilize a practical framework for articulating the types of return you might expect from quality improvement
- Identify examples of quality improvement projects that illustrate each type of return
- Understand how to bring quality and cost together in a single way of understanding value
Details
Breakout E3
An Improvement Project Deep Dive
Session Track: Quality Improvement
Speaker: Jane Taylor, Dr. Nawal Al-Tamimi
Moderator: Dr. Eihab Awny A/Fattah Elkahlout
CPD: 1 hour
Venue: MR 218-220
Description
We talk a lot about improvement and results, but what does a successful QI project actually look like? This session will feature the story of an Improvement Advisor at HMC. Learn more about their PDSAs, the partnerships they drew from, and the measurement tools they employed to produce results.
Objectives
- State the necessary qualities of a results-oriented improvement project
- Identify three common pit falls when trying to generate results-oriented projects
- Recognize the role of leaders in building and maintaining staff will for results
Details
Breakout E4 - Repeated
HHQI Majlis - Open School Forum
Session Track: Quality Improvement
Speaker: Dr. Aisha AlAdab, Ameera Ahmad I Shamieh, Ayat Sulaiman Abdullah Alsmadi, Dan Reynald Reutotar Borja, Emran Kanan, Dr. Nawal Al Tamimi
Moderator: Dr. Aisha AlAdab
CPD: 1 hour
Venue: MR 104
Description
The session promotes and explains the Open School spread in HMC over the past years, and how it aims to contribute to QI sustainability. It showcases the high achievers of open school users and how their knowledge contributed positively within their environment, supporting the different QI initiatives in their departments and facilities
The session sets the scene for the a knowledge forum where all Open School users contributed to the development of a learning community in HMC.
Objectives
- Review of Open School data
- Outlining the local experience ( local projects based on Open School gained Knowledge)
- Learning from the successes and challenges in utilizing this online facility
- Future aspirations: establishment of the Al Majlis
Details
Breakout E5
What matters to you matters to us:
How this patient engagement initiative resonates with people around the world
Session Track: Quality Improvement
Speaker: Mariam Al-Mutawa, Maureen Bisognano
Moderator: Collin Hackwood
CPD: 1 hour
Venue: Theatre
Description
The ultimate goal is to share the new initiative which took place last June 6th 2018 in alignment with the IHI campaign as Rumailah hospital Executives lunch together what matters to you initiative to enhance patient & staff experience to identify opportunities and needs of the our patients and our staff.
Objectives
- Introduce the concept & the process
- Identify what matters to patients and families through the care.
- Sharing ways of enhancing the patient-family experience.
- Staff satisfaction as they will be the changing agents
Details
Breakout E6
Translation of inter-professional learning into collaborative practice: an approach to improve patient safety
Speaker: Dr. Alla El Awaisi, Dr. Ahmed Al Hammadi, Dr. Magda Ahmed Wagdy Youssef, Dr. Manasik Hassan
Moderator: Dr. Hatim Ahmed Abdelrahman, Dr. Eman A.Rahman Senan Al Maslamani
CPD: 1 hour
Venue: MR 239-241
Description
This oral presentation will address the different aspects of inter-professional education and collaborative practice e.g.; definition, concepts and benefits. Afterwards, through analyzing interactive video clips, participants will able to understand how IPEC can be integrated into practice settings. Examples of how IPECP initiatives have been integrated into educational and practice settings, in Qatar, will be shared.
Objective
- Define interprofessional education and collaborative practice (IPECP) and associated concepts with it
-
Highlight the importance and benefits of IPECP to improve patient safety, collaboration
and quality of care
- Describe the implementation of IPECP in education and clinical practice
Details
Breakout E7 - Repeated
Understanding and Advancing Patient Safety at Home
Session Track: Safety
Speakers: Dr. Hanadi Khamis Mubarak Alhamad, Nadya Al Anzi, Dr. Tejal Gandhi
Moderator: Dr. Mahvesh Qureshi Abdulwaris
CPD: 1 hour
Venue: Auditorium 1
Description
As health care systems worldwide move away from inpatient care, more patients are being treated in their homes. But what, if any, framework exists to guide this home care? The recent IHI report, No Place Like Home: Advancing the Safety of Care in the Home, tackles this question and highlights five guiding principles for ensuring the safety of home care. While also drawing from the learnings achieved from the expansion of the Home Healthcare Service within HMC, this workshop will provide tips and tools for ensuring high-quality, safe care is extended beyond traditional provider settings.
Objective
- Review research findings of key issues related to patient safety in the home setting for patients and caregivers
- Discuss recommendations from recent IHI report for how to advance progress in safety in the home
- Discuss how to implement these recommendations in your local context
Details
Breakout E8 - Repeated
Designing and Running Effective Meetings
Session Track: Workplace Effectiveness
Speaker: Dr. Robert Lloyd
Moderator: Dr. James William Edward Laughton
CPD: 1 hour
Venue: Auditorium 2
Description
Most of us sit in quite a few meetings. How many of these meetings, however, are not well organized, efficient, engaging or productive? This session will provide you with a proven method for making your meetings run more efficiently and the key tools needed to assist you in this process.
Objective
- Understand and explain the 7-Step Meeting Process
- Learn the divergent and convergent thinking tools
- Evaluate the effectiveness of your team(s)
Details
Breakout E9 - Repeated
Key Strategies and Concepts for Improving ED Operations
Session Track: Value, Flow and Access
Speaker: Dr. Dominic Jenkins, Dr. Karen Murrell,
Moderator: Dr. Biju Gafoor
CPD: 1 hour
Venue: MR 236-238
Description
This course will introduce the science of flow and how leadership and a motivated team combined with flow-based decisions related to process-design, segmentation, and staffing to demand can improve ED performance.
Objectives
- Discuss the role of leadership when creating an ED improvement team.
- Discuss segmentation as a tool to create capacity and prevent waits in the ED.
- Discuss the predictable arrival patterns in the ED and the role of staffing to arrival patterns in the ED and the impact on patient care and staff satisfaction.
- Discuss care of the long stay patient including ED Psychiatric patients.
Details
Breakout E10 - Repeated
Mass-Gathering Emergency Preparedness: World Cup 2022
Session Track: Population Health
Speakers: Dr. Abdulnasir F Huaidi Al Jazairi, Brendon Morris, Dr. Eric Goralnick, Dr. Mohd Al Hajri (panelist), Dr. Sandro Rizoli (panelchair)
Moderator: Dr. Monkez A/Razak Al Masri
CPD: 1 hour
Venue: Auditorium 3
Description
A Mass Gathering has been defined by the World Health Organization (WHO) as an occasion, either organized or spontaneous where the "number of people attending is sufficient to strain the planning and response resources of the community, city, or nation hosting the event". These events may be as diverse as social, religious, cultural or sporting events and may include the gathering of people as the result of natural disasters or conflict. Mass Gatherings present their own unique challenges to public health and other risks. Mass gatherings can result in the need to provide medical care to patients outside of traditional hospital settings.
Spectators and teams from around the world will attend events at large sports venues throughout Qatar during World Cup in 2022. This session will focus on Mass Gathering medicine preparations for communities, pre hospital care and healthcare systems. This session will include a combination of three presentations followed by an interactive panel discussion. The focus of the session will be preparations for Mass Gatherings, with specific emphasis on the rising number of such events in the run up to Qatar hosting the FIFA World Cup in 2022.
Objectives
- Define and characterize medical care at mass gatherings
- Review planning, organization, personnel, equipment, transportation assets and staffing required at these events
- Describe disaster and mass casualty planning implications for mass gathering events
Details
Breakout E11
Clinical Information Systems Optimization in the e-Health Era (part 1)
Session Track: Quality Improvement
Speaker: Kristen Harnack, Veronica Freeman
Moderator: Noreen Sheikh Latif
CPD: 1 hour
Venue: MR 103
Description
Population Health In this session, we will cover how technology can be used to help manage high-risk patients outside of the clinic and hospital setting. Through the use of remote patient monitoring and artificial intelligence, we can implement effective interventions and improve patient outcomes.
Objectives
- To better understand how the use of technology can better manage high risk patients by expanding care outside of the healthcare facilities.
Details
11:20 - 11:50
11:20 - 13:30
11:50 - 12:50
Breakout Group F
Breakout F1
Empowering Patients for an effective Patient Engagement
Session Track: Safety
Speakers: Dr. Amal Al Ali
Moderator: Hina Fatema Siddiqui
CPD: 1 hour
Venue: Theatre
Description
Patient engagement is key to Patient Safety. Healthcare in its complex state can no longer afford a transactional approach to care; Patient are active actors and need to be treated as such. One aspect of Patient Engagement is Provider-Patient communication. Often, the responsibility is given to the providers to open those communications channels. The reality is an effective conversation requires the two participants’ active involvement; for this to happen Patient need to be empowered and equipped with knowledge of “what to expect”; “what to ask” and “what to monitor”. This session shares PHCC experience in empowering Patient to be engaged in their care.
Objectives
- Understand the importance of Patient Engagement
- Appreciate the role of empowered Patients
- Get insights from PHCC experience empowering Patients
Details
Breakout F2
Unlocking the Resilience Potential in Healthcare Organizations – The Power of Safety II
Session Track: Workplace Effectiveness
Speaker: Nawal Khattabi
Moderator: Wesam S Smidi
CPD: 1 hour
Venue: MR 215-217
Description
Healthcare is a safety-critical industry that is facing multiple global challenges ranging from burden of disease to economic constraints in addition to the complexity of the system in which organizations operate. In the raising complexity, Patient Safety data are alarming despite all the global investments and efforts to improve the situation. This session highlights the importance of understanding healthcare as a complex adaptive system where safety is emerging everyday through the system resilience capabilities that needs to be uncovered, understood and fostered. The continuous adjustments made by frontline to cope with system complexity are blind spots in Safety I, in our current traditional approach to learn from failure. Safety II taps into the system resilience capabilities enabling an effective safety learning. Inspired by leading concepts in Human Factors Science and System Engineering, combining Safety I and Safety II is resulting in significant system improvements for PHCC with a noticeable positive impact on safety culture and staff engagement.
Objectives
- Understand Healthcare as a Complex System
- Recognize System Resilience Capabilities
- Appreciate Safety II and how Healthcare can benefit from it
Details
Breakout F3
National Diabetes Strategy Implementation: Creating a Safety Culture in Diabetes Prevention and Care
Session Track: Population Health
Speaker: Dr. Abdulla Al Hamaq, Dr. Aiman Farghaly, Dr. Mahmoud Ali Zirie, Dr. Samya Abdulla
Moderator: Prof. Shahrad Taheri
CPD: 1 hour
Venue: Auditorium 3
Description
Examples can include, but are not limited to, increasing the proportion of people with diabetes who receive care in accordance with the National Diabetes clinical guidelines, increasing the proportion of people with diabetes who achieve the recommended clinical targets; improving the quality and coordination of care; delivering person-centered care and sharing decision making; providing education to diabetic patients.
Objectives
- We are aiming to deliver a series of brief presentations with 4 presenters from organizations across the system HMC, PHCC MoPH and QDA, show casing real examples of the impact of the National Diabetes strategy implementation in creating a safety culture.
Details
Breakout F4
The Voice of the Patient
Session Track: Quality Improvement
Speaker: Dr. Yousuf Al Maslamani
Moderator: Sahar Dahawi H H Al-Shamari
CPD: 1 hour
Venue: Exhibition Hall 2
Description
At HMC, we aim to deliver the safest, most effective, most compassionate care to each and every one of our patients. To be at our best we must continuously work to improve the care we provide by truly listening to the voice of our patients. This session will feature two real-life patient stories and a panel of their care providers who will reflect on what has worked well and where we can work together to better support our patients and their families.
Objectives
- Listening to what patients have to say, how they feel and what they want
- Interdisciplinary teamwork in the treatment environment
- Investing time with patients and family members to ensure their understanding and to manage expectations
- The role of nurses and allied health professionals as integral members of the care team
Details
Breakout F5
Creating a Culture of Safety: The Role of Nurses
Session Track: Patient Safety
Speakers: Afrah Moosa Saleh Ali, David Miller, Prof. Deborah White, Dr. Nicola Ryley, Thabit Melhem
Moderator: Maha El Akoum
CPD: 1 hour
Venue: MR 105
Description
As the largest health care workforce, nurses use their knowledge, their skillset, and their work experience to care for the varying and complex needs of patients. Much of the demands of patient care relies on the work of nurses. When care is not up to standard, nurses are often blamed, whether due to insufficient resource allocation or the misallocation of resources (e.g., workforce shortages, long working hours, lack of needed medical equipment). The absence of relevant policies, and/or practical guidelines / standards reflects the ongoing misunderstanding of the complex intertwined factors of health care systems and the work environment. Understanding this complexity and implementing strategies to improve its effects is key to higher quality, safer care.
Objective
- Emphasizing the importance of patient safety in healthcare
- Understanding the critical role nurses play in ensuring patient safety
- Given the critical role, understanding the impact of human factors on patient safety
- The grasp the importance of nursing leadership in improving care
- Discussing practical issues in measuring and reporting safety
- Introduction to the range of tools and strategies to improve patient safety outcomes (specific focus on one tool: root-cause analysis)
- Conducting a root cause analysis: a step by step approach
Details
Breakout F6
Value Management at the Point of Care – A Practical Guide
Session Track: Value, Flow and Access
Speaker: Dr. Azhar Ali, Gracy Chacko, Fida Ahmad, Ian McDonald, Dr. Mawahib El Hassan, Mincy Shaji, Paul Mavin, Dr. Poonam Gupta, Dr. William Andrews
Moderator: Dr. William Andrews
CPD: 1 hour
Venue: Auditorium 2
Description
Value Management (VM) is an innovative approach to very rapid cycle quality improvement developed by the Institute for Healthcare Improvement. VM has been piloted by the HMC’s Heart Hospital for the past year and has had impressive results. This session will show the participants how VM is done, from the selection of a pilot patient care unit, through development of the “box score” of measures, the “visual management board”, the weekly unit “huddles”, and the selection of priority improvement projects. Finally, the session will highlight a few of the program’s results so far.
Objective
- Be able to state the prerequisites to starting a Value Management program
- To understand the relative importance of the three unique features of VM
- To appreciate the potential of VM for delivering improvement over a wide range of projects
Details
Breakout F7
Spotlight on HHQI
Speakers: Dr. Nawal Al-Tamimi
Moderator: Dr. Needa Khan
CPD: 1 hour
Venue: Auditorium 1
Description
In this session the HHQI team will present their full portfolio of initiatives to the audience. They will take participants on a journey through the challenges, key learnings and achievements that were experienced by all stakeholders. The key learnings inlude those from all HMC facilities that particpated, in addition to the IHI and HHQI faculty.The audience will be invited to join in the journey and share their own experiences in QI with other participants.
Objective
- Learning about practical ways to approach systems changes
- Highlighting the achievements of HHQI with their partners
- Outlinging opportunities for interested audience members to benefit from the HHQI offering
Details
Breakout F8
Clinical Information Systems Optimization in the e-Health Era (part 2)
Speakers: Alexandra Tarazi, Dr. Ali Al Sanousi, Dillip Choudhury, Dr. Juliet Ibrahim
Moderator: Noreen Sheikh Latif
CPD: 1 hour
Venue: MR 103
Description
This session will provide a global overview about successful models in Clinical Information Systems (CIS) optimization and their impact on improving quality and safety in healthcare . You will have an insight into the Qatar national e-Health program. A perspective overview of Clinical Information Systems optimization of HMC and PHCC will be addressed.
Objective
- Insights into Global Successful CIS Optimization Models
- Learn about the Qatar e-Health Optimization Program
- Perspective about the Joint HMC-PHCC CIS Optimization Program
Details
12:50 - 13:00
13:00 - 13:30
Poster Awards Ceremony
Venue:Theatre
View More
Description
Review of top poster presentations & awards ceremony.
13:30 - 14:30
Plenary 4: Apology, Compassion & Reconciliation
Speaker: Leilani Schweitzer
Moderator: Nasser Al Naimi
CPD: 1 hour
Venue: Theatre
View More
Description
In this talk, Leilani Schweitzer, will tell the story of her son Gabriel. She will detail what she has learned from his death, that came as a result of a series of medical errors, and how her perspective on that event has changed over time. She will also share her learnings from speaking with hundreds of people, patients, families and their care providers, who like her have experienced the consequences of unexpected medical outcomes. These conversations have demonstrated the power of and need for honesty and transparency, and illustrated the opportunities that can be found in tragedies, and why it is our shared obligation to find them.
14:30 - 15:00
Closing Remarks
Dr. Abdullatif Al-Khal, Derek Feeley, Nasser Al Naimi
CPD: 0.5 hours
Venue: Theatre
View More
Description
Summary of overall Forum learnings.
|