Session Track: Quality Improvement

Speakers: Dr. Robert Lloyd

Moderator: Dr. Ruben Peralta Rosario

CPD: 1.5 hours

Venue: MR 239-241

Description

This workshop, led by Dr. Robert Lloyd author of Quality Health Care: A Guide to Developing and Using Indicators, will provide you with practical guidelines for preparing your QI work for publication. Styles of writing for different types of publications will be discussed as well as insights and guidance on how to prepare your data for QI publications. Examples will also be provided of successful QI publications.

Learning Objectives

• To clarify the differences between publishing for academic purposes and for quality improvement purposes.
• To review the milestones in the quality publishing journey.
• To understand publication review methods and criteria for peer reviewed and QI articles and how to craft your own writing style.
• To describe best practices on the visual display of data for your publications.

Session Track: Quality Improvement

Speakers: Dr. Abdullah Al Ansari, Barbara Balik, Dr. Yousuf Al Maslamani

Moderator: Dr. Fida Ahmad

CPD: 1.5 hours

Venue: Exhibition Hall 2

Description

While the technical aspects or new ways of doing things when implementing improvements seem intimidating, it is in fact the way people think and feel, what motivates them, how they behave when encountering change, and leaders’ approach to leading change that are the cultural barriers that present the most challenge. It is why change activities often fail. Featuring IHI’s innovative Psychology of Change Framework, this session will provide you with leadership skills and tools to embrace and lead change, distribute power, and create sustainable improvement.

Objectives

• Understand the Psychology of Change Framework and barriers to adaptive change
• Identify actions leaders can take to enable others to take action for collective systemic change
• Discuss learnings from local stories of resistance to change and the solutions that overcame them and identify how to apply these in your own settings

Session Track: Safety

Speaker: Dr. Aisha Al-Adab, Dr. Kimberly Leighton, Dr. Margaret Allen

Moderator: Dr. Humaira Siddiqui

CPD: 1.5 hours

Venue: MR 236-238

Description

Every year, worldwide, thousands of patients are injured or die at the hands of healthcare providers. Yet, we continue to ‘practice’ on people and patients suffer as a result. In this presentation, learn how healthcare simulation can impact care outcomes.

Objectives

• Identify common preventable causes of medical error.
• Discover the role of simulation for improving patient safety.
• Create ideas for how simulation can impact patient outcomes.

Session Track: Population Health

Speakers: Dr. Aiman Farghaly, Dr. Dabia Al-Mohanadi, Dr. Dahila Hassan, Dr. Fawziya Al-Khalaf, Ioanna Skaroni, Dr. Mahmoud Ali Zirie, Dr. Mohammed Bashir, Dr. Talal Khader Talal, Dr. Zeinab Dabbous

Moderators: Dr. Aiman Farghaly, Dr. Mahmoud Ali Zirie

CPD: 1.5 hours

Venue: MR 104

Description

This workshop aims to provide an additional opportunity to raise awareness, educate healthcare professionals, and promote acceptance and adoption of the National Diabetes Clinical Guidelines in clinical –decision-making process.

Learning Objectives

• Recognize the magnitude and the importance of following clinical guidelines in improving patient safety;
• Understand the importance of the National Diabetes Clinical Guidelines in standardizing diabetes care delivery;
• Be familiar with the six (6) National Diabetes Clinical Guidelines and how to access them;
• Work within the multidisciplinary team with a good sense of what each role is doing as the patient moves from initial diagnosis onwards;
• Reflect on how they can apply the guidelines and care pathways for the treatment and management of diabetes to their patients.

Session Track: Safety

Speakers: Dr. Tejal Gandhi, Dr. Terry Fairbanks

Moderator: Arun Christopher Samuelaugustine

CPD: 2 hours

Venue: MR 215-217

Description

Root cause analysis (RCA) is an established process used to learn why and how errors occur. Despite RCA’s long-standing use in health care, health systems have failed to make sustainable gains in reducing medical error and preventable harm. This session will look beyond RCA to the process of RCA2 (RCA “squared”): Root Cause Analyses and Actions. RCA2 will aid you in identifying system vulnerabilities through an improvement lens to not only improve the investigation of medical errors, but to prevent future harm. This session will equip you with the tools necessary to optimize the impact of your RCA process and ensure patient safety.

Learning Objectives

• Identify the current state of root cause analysis (RCA), and why improvements are essential
• Describe the methodology and processes associated with RCA2
• Utilize tools that are used in the RCA2 process
• List approaches for evaluating the success of RCA2

Session Track: Workplace Effectiveness

Speakers: Derek Feeley, Maureen Bisognano

Moderator: Dr. Muna Al Maslamani

CPD: 2 hours

Venue: MR 105

Description

The landscape of health and health care is undergoing rapid transformation. Now, more than ever, leaders of health care systems are facing challenges of growing costs, flow, and encouraging staff engagement in their organizations. New ways to design and deliver care are necessary. Together we will dissect these key issues and discuss strategies to overcome them. We’ll focus in on leadership practices for clinical care models, highlight behaviors that can help (and hurt) any organization’s culture, and results-driven change needed to support the people of Qatar. This practical and interactive session for senior executives will inspire new ways to balance priorities and lead effectively in today’s healthcare world.

Learning Objectives

• Increase understanding of the Triple Aim
• Identify how challenges such as rising costs, hospital flow, and value management impact health systems’ performance
• Recognize the importance of systems thinking to create sustainable improvements
• Identify leadership strategies necessary to create the best models of care, support staff, and engage patients
• Empower leaders to review and improve their organizational and financial strategies

Session Track: Value, Flow and Access

Speaker: Dr. Ibrahim Fawzy, Dr. Karen Murrell

Moderator: Dr. Ali Nizar Latif

CPD: 2 hours

Venue: Exhibition Hall 2

Description

This course will discuss hospital-wide strategies to improve hospital flow and deliver high quality patient care. Conceptual frameworks for system optimization to improve hospital wide-patient flow will be discussed. This course will provide the skills needed to analyze organizational capability and conduct successful interventions towards the aim of creating a sustainable system for system-wide hospital flow.

Learning Objectives

• Discuss high level approaches for analysis of hospital flow to determine which strategies will have the highest impact.
• Discuss the role of segmentation of hospital patients to create needed capacity and standardize care.
• Discuss the importance of the “long view” of patient care incorporating outpatient, ED, and inpatient strategies together to avoid silos of care.
• Discuss the role of palliative care and community outreach in improving hospital flow.
• Discuss the care of “high utilizer” patients to decrease ED and hospital utilization.
• Discuss the role hospital surge plans during times of high capacity.

Session Track: Safety

Speakers: Dr. Tejal Gandhi, Dr. Terry Fairbanks

Moderator: Arun Christopher Samuelaugustine

CPD: 2 hours

Venue: MR 215-217

Description

Root cause analysis (RCA) is an established process used to learn why and how errors occur. Despite RCA’s long-standing use in health care, health systems have failed to make sustainable gains in reducing medical error and preventable harm. This session will look beyond RCA to the process of RCA2 (RCA “squared”): Root Cause Analyses and Actions. RCA2 will aid you in identifying system vulnerabilities through an improvement lens to not only improve the investigation of medical errors, but to prevent future harm. This session will equip you with the tools necessary to optimize the impact of your RCA process and ensure patient safety.

Learning Objectives

• Identify the current state of root cause analysis (RCA), and why improvements are essential
• Describe the methodology and processes associated with RCA2
• Utilize tools that are used in the RCA2 process
• List approaches for evaluating the success of RCA2

Session Track: Workplace Effectiveness

Speakers: Derek Feeley, Maureen Bisognano

Moderator: Dr. Muna Al Maslamani

CPD: 2 hours

Venue: MR 105

Description

The landscape of health and health care is undergoing rapid transformation. Now, more than ever, leaders of health care systems are facing challenges of growing costs, flow, and encouraging staff engagement in their organizations. New ways to design and deliver care are necessary. Together we will dissect these key issues and discuss strategies to overcome them. We’ll focus in on leadership practices for clinical care models, highlight behaviors that can help (and hurt) any organization’s culture, and results-driven change needed to support the people of Qatar. This practical and interactive session for senior executives will inspire new ways to balance priorities and lead effectively in today’s healthcare world.

Learning Objectives

• Increase understanding of the Triple Aim
• Identify how challenges such as rising costs, hospital flow, and value management impact health systems’ performance
• Recognize the importance of systems thinking to create sustainable improvements
• Identify leadership strategies necessary to create the best models of care, support staff, and engage patients
• Empower leaders to review and improve their organizational and financial strategies

Session Track: Value, Flow and Access

Speaker: Dr. Ibrahim Fawzy, Dr. Karen Murrell

Moderator: Dr. Ali Nizar Latif

CPD: 2 hours

Venue: Exhibition Hall 2

Description

This course will discuss hospital-wide strategies to improve hospital flow and deliver high quality patient care. Conceptual frameworks for system optimization to improve hospital wide-patient flow will be discussed. This course will provide the skills needed to analyze organizational capability and conduct successful interventions towards the aim of creating a sustainable system for system-wide hospital flow.

Learning Objectives

• Discuss high level approaches for analysis of hospital flow to determine which strategies will have the highest impact.
• Discuss the role of segmentation of hospital patients to create needed capacity and standardize care.
• Discuss the importance of the “long view” of patient care incorporating outpatient, ED, and inpatient strategies together to avoid silos of care.
• Discuss the role of palliative care and community outreach in improving hospital flow.
• Discuss the care of “high utilizer” patients to decrease ED and hospital utilization.
• Discuss the role hospital surge plans during times of high capacity.

Session Track: Quality Improvement

Speakers: Dr. Amar Shah 

Moderator: Faiza Shaukat Shahzad Malik

CPD: 1 hour

Venue: Auditorium 1

Description

This session will describe how to manage quality within a frontline service. We will work through the various aspects of quality management and how best to utilize them within a service to improve care. The session will incorporate plenty of practical examples and exercises to help participants develop ways to use quality planning, quality assurance, quality control and quality improvement within their service in simple and impactful ways.

Learning Objectives

• Appreciate the different aspects of a quality management system
• Identify existing mechanisms within your service for managing quality
• Develop new ideas for how to create a balanced management system for quality of care

Session Track: Quality Improvement

Speakers: Dr. Kevin Weiss

Moderator: Dr. Basema Ahmed Abdulla Al Houri

Venue: MR 239-241

CPD: 1 hour

Description

This session--designed for program directors, faculty, and residency and fellowship program administrators--will be an interactive short workshop to help those involved in physician training to improve resident and fellow participation in patient safety and quality improvement. It will focus on how to design training programs to successfully engage their physicians in training beginning in their post graduate experience. It will be based on recent experiences a US national collaboration on this topic.

Objectives

• Know the four basic types of engagement that all residents and fellows should have in patient safety and quality in their first year of training
• Understand how multiple US health care organizations are implementing change to their programs to engage residents and fellows in patient safety and quality improvement
• Advance their own program planning in training residents and fellows in patient safety and health care quality

Session Track: Workplace Effectiveness

Speaker: Dr. Robert Lloyd

Moderator: Rida Yousef Ali Al Khdour

CPD: 1 hour

Venue: Auditorium 2

Description

Most of us sit in quite a few meetings. How many of these meetings, however, are not well organized, efficient, engaging or productive? This session will provide you with a proven method for making your meetings run more efficiently and the key tools needed to assist you in this process.

Objectives

• Understand and explain the 7-Step Meeting Process
• Learn the divergent and convergent thinking tools
• Evaluate the effectiveness of your team(s)

Session Track: Safety

Speakers: Allison Perry, Dr. Ambika Anand

Moderator: Prof. Walid Abdel Hak El-Ansari

CPD: 1 hour

Venue: MR 104

Description

Healthcare Simulation-based training and education can be applied in an organization for a broad variety of leaning situations, including practicing important and difficult conversations with patients, families and peers. This session will use simulation to demonstrate speaking-up techniques that may be used to build the foundations of a culture of open communication and reporting. Participants will have the opportunity to practice 'speaking up'.

Objectives

• Discuss the importance of speaking up pre-emptively to prevent errors from occurring as well as reporting events after an error has occurred.
• Demonstrate effective communication techniques between patients and providers and between providers as peers.
• Apply simulation-based techniques to incorporate open, honest and timely communication.

Session Track: Population Health

Speakers: Dr. Asmaa Al-Nuaimi, Dr. Hanadi Khamis Mubarak Alhamad, Iain Tulley, Dr. Khalid A. Hadi, Dr. Maryam Al-Emadi, Dr. Najat Ali Mohsen Khenyab, Dr. Sadriya Al-Kohji

Moderator: Derek Feeley

CPD: 1 hour

Venue: Theatre

Description

National Health Strategy Leads discuss how taking a Population Health approach and focusing on Qatar’s most vulnerable population groups will lead to tangible improvements in healthcare services. The National Health Strategy initiatives to improve models of care, referral guidelines, care pathways, evidence-based practices and expansion of services to community settings will provide the population with a lifetime of High Quality and Safe Care.

Key Messages:

• The NHS 2018-2022 takes a population health approach to health improvement by addressing the health needs of population groups
• Patient Safety is at the heart of the Strategy
• Extensive plans have been put together for the populations identified as priorities to improve the quality and safety of the care they receive
• The Strategy identifies clear and measurable National Health Targets to be achieved by 2022
• An integrated model of care is being adopted in Qatar to provide seamless health services across the system.

Objectives

To clearly outline how the National Health Strategy will improve the quality of healthcare for the population, from birth to old age, with special focus on the most vulnerable groups in society. Outcomes:

• Better understanding of the NHS population health approach, key initiatives, and targets
• International promotion of the Qatar public health sector improvement plans
• Buy in from the key stakeholders to support the implementation of the NHS

Session Track: Quality Improvement

Speakers: Dr. Amar Shah

Moderator: Dr. Eric Goralnick

CPD: 1 hour

Venue: Auditorium 1

Description

This session will describe how to manage quality within a frontline service. We will work through the various aspects of quality management and how best to utilize them within a service to improve care. The session will incorporate plenty of practical examples and exercises to help participants develop ways to use quality planning, quality assurance, quality control and quality improvement within their service in simple and impactful ways.

Objectives

• Appreciate the different aspects of a quality management system
• Identify existing mechanisms within your service for managing quality
• Develop new ideas for how to create a balanced management system for quality of care

Session Track: Quality Improvement

Speakers: Dr. Kevin Weiss, Dr. Shanmugam Ganesan

Moderator: Dr. Khalid Abdullah Alyafei

CPD: 1 hour

Venue: MR 239-241

Description

This session is designed to provide the participant with a better understanding of how to improve the post graduate education training in Quality Improvement and Patient Safety (QI/PS). After reviewing some of the key published studies in this area, the session will focus on recent successful enhancements to resident and fellow training in QI/PS within Qatar. The sessions will also explore some of the key recent findings from the ACGME’s Clinical Learning Environment Review (CLER) program can further inform improvement in post graduate training in QI/PS.

Objectives

• To have better knowledge of key published literature that demonstrates how To build post graduate education training programs To include QI/PS
• To gain a new understanding of how Hamad Medical Corporation is incorporating QI/PS across its residency and fellowship training programs
• To gain new understanding of recent findings from the ACGME Clinical Learning Environment Review (CLER) program can inform the development of high quality training in QI/PS for residents and fellows.

Session Track: Quality Improvement

Speaker: Belal Salem, Bilal Kanth, Dan Reynald Borja, Ghadeer Mustafa, Habeebah Fazlullah, Dr. Khawla Ahmad, Mark Agramon, Mary Maheswari, Miel Samson, Miki Varghese, Dr. Nawal Al-Tamimi, Sashtha Girish

Moderator: Dr. Nawal Al-Tamimi

CPD: 1 hour

Venue: MR 218-220

Description

Participants will learn from presenters how they made the change, achieved success and overcome challenges. This interactive session supports the commitment to continuous improvement and serves to disseminate information. It provides recognition of improvement and stimulate the learning experience for everyone.

Objectives

• Learn from presenters how they made the change, achieved success and overcome challenges
• Inspired through interaction with the speakers
• Support the continuous improvement efforts in their organizations
• Disseminate information and share experience

Session Track: Safety

Speaker: Allison Perry, Dr. Ambika Anand

Moderator: Dr. Zainab Hamouda

CPD: 1 hour

Venue: MR 104

Description

Healthcare Simulation-based training and education can be applied in an organization for a broad variety of leaning situations including practicing important and difficult conversations with patients, families and peers. This session will use simulation to demonstrate speaking-up techniques that may be used to build the foundations of a culture of open communication and reporting. Participants will have the opportunity to practice speaking up.

Objectives

• Discuss the importance of speaking up pre-emptively to prevent errors from occurring as well as reporting events after an error has occurred.
• Demonstrate effective communication techniques between patients and providers and between providers as peers.
• Apply simulation-based techniques to incorporate open, honest and timely communication.

Session Track: Workplace Effectiveness

Speakers: Barbara Balik, Nasser Al Naimi

Moderator: Saif Mohammed Mirzaman Khan

CPD: 1 hour

Venue: Exhibition Hall 2

Description

Co-designing care assures outcomes that excel in quality, safety, empathy, and partnerships. It combines the lived knowledge of patients and families with the expertise of healthcare team members to avoid the one-sided, professionally dominated approach that often fails all. Ensuring the experience of healthcare is seen from the patient, family, and team member view is vital in creating high-quality care. Understanding “what matters to you?” from all perspectives as a base of improving care leads to improved outcomes in care and value.

Objectives

• Define patient-centered co-designed care
• Identify the benefits of co-designed care in quality, safety, empathy, and partnerships outcomes
• Use “what matters to you” conversations and other effective strategies to engage others in the co-design of care

Session Track: Safety;

Speakers: Frank Federico, Dr. Nicola Ryley

Moderator: Dr. Husham Abdulrahman

CPD: 1 hour

Venue: Exhibition Hall 2

Description

Culture reflects the values of an organization reinforced by the behaviors of the leaders and the behaviors that are allowed. Participants will examine the behavior necessary to support a culture of safety for every level of leadership in an organization. We will examine the application of the principles that are foundational to culture change and sustainability.

Objectives

• Discuss how values are exhibited by the behaviors of leaders at every level of an organization
• Identify the behaviors that are necessary to impact culture
• Develop a plan to address gaps identified in a self-assessment of the organization

Session Track: Safety

Speakers: Dr. Karen Murrell

Moderator: Dr. Warda Ali Saad

CPD: 1 hour

Venue: Auditorium 1

Description

This course will provide an overview of the strategies and frameworks available for improving operations and patient flow throughout a hospital. Will offer guidance on how to determine which strategies will be best to test in attendees’ respective organizations and how to document improvement.

Objectives

• Discuss high impact strategies to improve hospital flow.
• Review metrics and dashboards that are best practices when assessing flow.
• Review of the A-3 document as a way to document improvement with opportunities to initiate in the class.
• Individual discussion on challenges with class discussion.

Session Track: Population Health

Speaker: Dr. Awad Alqahtani, Dr. Rajeev Kumar, Dr. Reem Alsulaiman, Dr. Samar Al-Emadi, Dr. Shahrad Taheri

Moderators: Dr. Abdulla Bin Ammer, Dr. Suhaila Ghuloum

CPD: 1 hour

Venue: MR 215-217

Description

This session includes a brief presentation on what is meant by ‘parity of esteem’ in healthcare, with a focus on the clinical aspect of care; outlining the need for other healthcare providers to better understand how those with mental ill health access care for their physical health needs, and how those with acute or chronic physical illness may develop mental health issues that affect their management and prognosis.

Objectives

• Attendees will have better awareness about the concept of parity of esteem and what this means for patients and healthcare providers
• Attendees will learn about international guidelines on physical healthcare in patients with mental illness
• Clinicians will learn about the need to integrate mental health in management of chronic and serious physical illness
• Attendees will have the opportunity to discuss their understanding of the challenges, learn about best practice approaches, and contribute to recommendation of action plans

Session Track: Quality Improvement

Speakers: Dr. Kevin Weiss

Moderators: Collin Hackwood

CPD: 1 hour

Venue: MR 239-241

Description

The practice of medicine is rapidly changing to meet the evolving expectations of our patients, other members of the health care team, and public needs. These changes are forcing a redesign of the types of skills that physicians needs to master. To meet the needs of rapidly changing practice environment medical educators will need to rethink and redesign how we prepare physicians. This plenary will present some of the key findings that outline what may be expected of the 21st physicians from reports by organizations such as the World Health Organization (WHO) and the U.S. Accreditation Council for Graduate Medical Education (ACGME). Based on the findings of these reports there will be a presentation and discussion on how graduate medical education may need to evolve to best prepare the future physician workforce.

Objectives

The goals of this session will be for the participant to be able to:

• Describe the emerging trends in health care that are rapidly changing the practice of medicine
• Identify the characteristics of the emerging practice of medicine that require new ways of thinking about graduate medical education
• Consider ways to innovate medical education to meet these changing needs for physicians in training

Session Track: Workplace Effectiveness

Speakers: Dr. Abdelhamid Afana, Dr. Antoun Kamel, Dr. Aisha Al Kubaisi, Ms. Deborah Nelson, Ms. Katja Warwick-Smith

Moderator: Dr. Aisha Al Kubaisi

CPD: 1 hour

Venue: MR 236-238

Description

The prevalence of work-related stress in the health sector is the highest among all industries; doctors and nurses being the most affected. It can have serious consequences on clinician’s personal and professional life, including higher rates of medical errors. Numerous studies have found a significant correlation between elevated stress and burnout, and worse patient safety. This session (lecture and panel discussion) outlines the value of healthcare organizations providing work environments that foster staff wellbeing and protect against burnout as an important aspect of providing a safe service to patients.

Physicians, nurses, and other healthcare professionals commonly advise their patients' caregivers to take care of their own needs as well; but ironically, healthcare professionals often put their own needs last. Organizations can address and prevent burnout by addressing factors that contribute to it, raising staff awareness about the potential risk, providing avenues for staff to engage in much-needed self-care, encouraging staff to avail themselves of these opportunities, and by making it feasible for them to do so.

Objectives

• Attendees will recognize factors contributing to burnout, and its associated symptoms
• Attendees will have better awareness about how wellbeing of healthcare workers is important for the effective functioning of health systems
• Attendees will learn inherent systems issues that need to be addressed to deliver sustainable relief and better, safer care
• Attendees will learn about ‘wellness’ interventions to address burnout and emotional problems

Session Track: Quality Improvement

Speaker: Dr. Amal Al-Ali, Dr. Amal AbuSaad, Frank Frederico, Mark Agramon, Dr. Mohamad Alabiad, Dr. Rasha Ashour, Dr. Nawal Al-Tamimi

Moderator: Dr. Nawal Al-Tamimi

CPD: 1 hour

Venue: Theatre

Description

The Qatar National Patient Safety Collaborative is a platform tailored from the IHI’s Breakthrough Collaborative Series Model which provides opportunities for networking, learning and knowledge sharing. This approach advances the patient safety mission and enhances the delivery of safe care across the healthcare system.

Objectives

• Understand the IHI’s Breakthrough Series Collaborative Model and how it is tailored for Qatar
• Explain the value of NPSC for the Qatar healthcare system
• Share experiences on how the NPSC has made an impact to respective facilities and organizations who are part of it

Session Track: Quality Improvement

Speaker: Dr. Aisha AlAdab, Ameera Ahmad I Shamieh, Ayat Sulaiman Abdullah Alsmadi, Dan Reynald Reutotar Borja, Emran Kanan, Dr. Nawal Al Tamimi

Moderator: Dr. Aisha AlAdab

CPD: 1 hour

Venue: MR 104

Description

The session promotes and celebrates the Open School spread and sustainability in HMC over the past years. It showcases the high achievers of open school users and how their knowledge contributed positively within their environment, supporting the different QI initiatives in their departments and facilities The session sets the scene for the a knowledge forum where all Open School users contributed to the development of a learning community in HMC.

Objectives

• Overview of the open school data
• A look at the local experience ( local projects based on Open School gained Knowledge)
• Learning about the successes and challenges
• Exploring future aspirations: Al Majlis

Session Track: Quality Improvement

SpeakerS: Dr. Ambika Anand, Dr. Tanya Kane, Prof. Srikant Sarangi, Dr. Suhad Daher-Nashif

Moderator: Al - Hareth Al - Khater

CPD: 1 hour

Venue: MR 215-217

Description

Shared decision making (SDM) – as a noticeable shift from paternalistic and unilateral decision making – is a buzz word in clinical practice and research. While there are many different definitions and characterizations of SDM, in this workshop we explore the clinical, cultural and communicative dimensions of practicing SDM.

Objectives

• A critical appreciation of the clinical, cultural and communicative dimensions of SDM
• An awareness of the challenges faced by both clinicians and patients as well as family members in engaging with the process of SDM
• An ability to distinguish between shared and unshared decision making on the one hand and ‘being informed’ as a precondition of SDM, on the other hand
• An appreciation of how some clinical conditions/environments and physician/patient attributes may prevent the accomplishment of SDM
• An exploration of potential cultural assumptions underpinning the meaning of and preferences for SDM

Session Track: Safety

Speaker: Dr. Hanadi Khamis Mubarak Alhamad, Nadya Al Anzi, Dr. Tejal Gandhi

Moderator: Dr. Hanan Saleh A Alyazeedi Alyafei

CPD: 1 hour

Venue: Auditorium 1

Description

As health care systems worldwide move away from inpatient care, more patients are being treated in their homes. But what, if any, framework exists to guide this home care? The recent IHI report, No Place Like Home: Advancing the Safety of Care in the Home, tackles this question and highlights five guiding principles for ensuring the safety of home care. While also drawing from the learnings achieved from the expansion of the Home Healthcare Service within HMC, this workshop will provide tips and tools for ensuring high-quality, safe care is extended beyond traditional provider settings.

Objective

• Review research findings of key issues related to patient safety in the home setting for patients and caregivers
• Discuss recommendations from recent IHI report for how to advance progress in safety in the home
• Discuss how to implement these recommendations in your local context

Session Track: Value, Flow and Access

Speaker: Dr. Dominic Jenkins, Dr. Karen Murrell

Moderator: Beverley Dawn Ludick

CPD: 1 hour

Venue: MR 236-238

Description

This course will introduce the science of flow and how leadership and a motivated team combined with flow-based decisions related to process-design, segmentation, and staffing to demand can improve ED performance.

Objectives

• Discuss the role of leadership when creating an ED improvement team.
• Discuss segmentation as a tool to create capacity and prevent waits in the ED.
• Discuss the predictable arrival patterns in the ED and the role of staffing to arrival patterns in the ED and the impact on patient care and staff satisfaction.
• Discuss care of the long stay patient including ED Psychiatric patients.

Session Track: Quality Improvement

Speakers: Frank Federico

Moderator: Sawsan Manea H.N. Saeed

CPD: 1 hour

Venue: MR 215-217

Description

Improvement requires change; but not all change is improvement. Knowing how to improve is the first step. Although many see it as a project, quality improvement is a way of life. In this session, we will review the science of improvement, and focusing on the essential skills needed to improve. Participants are encouraged to bring along their projects so that they can apply the principles to a topic of interest.

Objectives

• Describe what is included in the Science of Improvement
• List the tools that can be used to improve
• Discuss how to engage others improvement

Session Track: Quality Improvement

Speaker: Jane Taylor, Dr. Nawal Al-Tamimi

Moderator: Dr. Eihab Awny A/Fattah Elkahlout

CPD: 1 hour

Venue: MR 218-220

Description

We talk a lot about improvement and results, but what does a successful QI project actually look like? This session will feature the story of an Improvement Advisor at HMC. Learn more about their PDSAs, the partnerships they drew from, and the measurement tools they employed to produce results.

Objectives

• State the necessary qualities of a results-oriented improvement project
• Identify three common pit falls when trying to generate results-oriented projects
• Recognize the role of leaders in building and maintaining staff will for results

Session Track: Quality Improvement

Speaker: Mariam Al-Mutawa, Maureen Bisognano

Moderator: Collin Hackwood

CPD: 1 hour

Venue: Theatre

Description

The ultimate goal is to share the new initiative which took place last June 6th 2018 in alignment with the IHI campaign as Rumailah hospital Executives lunch together what matters to you initiative to enhance patient & staff experience to identify opportunities and needs of the our patients and our staff.

Objectives

• Introduce the concept & the process
• Identify what matters to patients and families through the care.
• Sharing ways of enhancing the patient-family experience.
• Staff satisfaction as they will be the changing agents

Session Track: Safety

Speakers: Dr. Hanadi Khamis Mubarak Alhamad, Nadya Al Anzi, Dr. Tejal Gandhi

Moderator: Dr. Mahvesh Qureshi Abdulwaris

CPD: 1 hour

Venue: Auditorium 1

Description

As health care systems worldwide move away from inpatient care, more patients are being treated in their homes. But what, if any, framework exists to guide this home care? The recent IHI report, No Place Like Home: Advancing the Safety of Care in the Home, tackles this question and highlights five guiding principles for ensuring the safety of home care. While also drawing from the learnings achieved from the expansion of the Home Healthcare Service within HMC, this workshop will provide tips and tools for ensuring high-quality, safe care is extended beyond traditional provider settings.

Objective

• Review research findings of key issues related to patient safety in the home setting for patients and caregivers
• Discuss recommendations from recent IHI report for how to advance progress in safety in the home
• Discuss how to implement these recommendations in your local context

Session Track: Value, Flow and Access

Speaker: Dr. Dominic Jenkins, Dr. Karen Murrell,

Moderator: Dr. Biju Gafoor

CPD: 1 hour

Venue: MR 236-238

Description

This course will introduce the science of flow and how leadership and a motivated team combined with flow-based decisions related to process-design, segmentation, and staffing to demand can improve ED performance.

Objectives

• Discuss the role of leadership when creating an ED improvement team.
• Discuss segmentation as a tool to create capacity and prevent waits in the ED.
• Discuss the predictable arrival patterns in the ED and the role of staffing to arrival patterns in the ED and the impact on patient care and staff satisfaction.
• Discuss care of the long stay patient including ED Psychiatric patients.

Session Track: Quality Improvement

Speaker: Kristen Harnack, Veronica Freeman

Moderator: Noreen Sheikh Latif

CPD: 1 hour

Venue: MR 103

Description

Population Health In this session, we will cover how technology can be used to help manage high-risk patients outside of the clinic and hospital setting. Through the use of remote patient monitoring and artificial intelligence, we can implement effective interventions and improve patient outcomes.

Objectives

• To better understand how the use of technology can better manage high risk patients by expanding care outside of the healthcare facilities.

Session Track: Safety

Speakers: Dr. Amal Al Ali

Moderator: Hina Fatema Siddiqui

CPD: 1 hour

Venue: Theatre

Description

Patient engagement is key to Patient Safety. Healthcare in its complex state can no longer afford a transactional approach to care; Patient are active actors and need to be treated as such. One aspect of Patient Engagement is Provider-Patient communication. Often, the responsibility is given to the providers to open those communications channels. The reality is an effective conversation requires the two participants’ active involvement; for this to happen Patient need to be empowered and equipped with knowledge of “what to expect”; “what to ask” and “what to monitor”. This session shares PHCC experience in empowering Patient to be engaged in their care.

Objectives

• Understand the importance of Patient Engagement
• Appreciate the role of empowered Patients
• Get insights from PHCC experience empowering Patients

Session Track: Population Health

Speaker: Dr. Abdulla Al Hamaq, Dr. Aiman Farghaly, Dr. Mahmoud Ali Zirie, Dr. Samya Abdulla

Moderator: Prof. Shahrad Taheri

CPD: 1 hour

Venue: Auditorium 3

Description

Examples can include, but are not limited to, increasing the proportion of people with diabetes who receive care in accordance with the National Diabetes clinical guidelines, increasing the proportion of people with diabetes who achieve the recommended clinical targets; improving the quality and coordination of care; delivering person-centered care and sharing decision making; providing education to diabetic patients.

Objectives

• We are aiming to deliver a series of brief presentations with 4 presenters from organizations across the system HMC, PHCC MoPH and QDA, show casing real examples of the impact of the National Diabetes strategy implementation in creating a safety culture.

Session Track: Patient Safety

Speakers: Afrah Moosa Saleh Ali, David Miller, Prof. Deborah White, Dr. Nicola Ryley, Thabit Melhem
Moderator: Maha El Akoum

CPD: 1 hour

Venue: MR 105

Description

As the largest health care workforce, nurses use their knowledge, their skillset, and their work experience to care for the varying and complex needs of patients. Much of the demands of patient care relies on the work of nurses. When care is not up to standard, nurses are often blamed, whether due to insufficient resource allocation or the misallocation of resources (e.g., workforce shortages, long working hours, lack of needed medical equipment). The absence of relevant policies, and/or practical guidelines / standards reflects the ongoing misunderstanding of the complex intertwined factors of health care systems and the work environment. Understanding this complexity and implementing strategies to improve its effects is key to higher quality, safer care.

Objective

• Emphasizing the importance of patient safety in healthcare
• Understanding the critical role nurses play in ensuring patient safety
• Given the critical role, understanding the impact of human factors on patient safety
• The grasp the importance of nursing leadership in improving care
• Discussing practical issues in measuring and reporting safety
• Introduction to the range of tools and strategies to improve patient safety outcomes (specific focus on one tool: root-cause analysis)
• Conducting a root cause analysis: a step by step approach

Speakers: Dr. Nawal Al-Tamimi

Moderator: Dr. Needa Khan

CPD: 1 hour

Venue: Auditorium 1

Description

In this session the HHQI team will present their full portfolio of initiatives to the audience. They will take participants on a journey through the challenges, key learnings and achievements that were experienced by all stakeholders. The key learnings inlude those from all HMC facilities that particpated, in addition to the IHI and HHQI faculty.The audience will be invited to join in the journey and share their own experiences in QI with other participants.

Objective

• Learning about practical ways to approach systems changes
• Highlighting the achievements of HHQI with their partners
• Outlinging opportunities for interested audience members to benefit from the HHQI offering