Session Track: Person-Centered Care

Level: Beginner

Description

The excursion will be an exhaustive orientation on the Person-Centered care approach the Center for Patient Experience and Staff Engagement (CPESE) is anchoring in different HMC facilities to improve the experience for its patients and their family members.
The excursion will cover three PCC certified HMC sites namely: Ambulatory Care Center (ACC), Communicable Disease Center (CDC), and Enaya Specialized Care Center (ESCC).
The excursion will give participants understanding about PCC strategies and practices implemented in these facilities.
This tour will also highlight concrete examples and learning points from their transformation journey as PCC certified facilities.

Learning Objectives

• Orient the attendees on the Person-Centered care activities in HMC facilities
• Focus on the Person-Centered care journey of ACC, CDC, and Enaya and its impact on improving services

Session Track: Flow, Safety and Value Improvement

Speakers: Mr. Saleh Meqareh, Mr. Paul Mavin, Mr. Mohammed Al Feel, Mr. Chaker Khennisi, Ms. Nada Arbab, Ms. Thikra Dehna, Dr. Aftab Azad

Moderator:

Level: Beginner

CPD:

Description

Participate in an immersive experience designed to re-create the extensive activities and measures undertaken to keep people safe during the World Cup. Tour sites will include the National Health Incident Command Center, Hamad General Hospital Trauma and Emergency Center and a major incident response set up.

Learning Objectives

• Describe the ways in which the healthcare sector prepared to respond to a major incident during the World Cup
• Discuss effective methodologies to keep people safe during major incidents and mass gatherings
• Incorporate preparedness practices into future events

Session Track: Flow, Safety and Value Improvement

Speakers: Dr. Hanadi Al Hamad, Ms. Lisha Abraham, Ms. Takwa Abou Salem

Moderator:

Level: Beginner

CPD:

Description

• Meeting with delegates in conference room.
• Overview facility Presentation.
• Site Visit at Enaya/DAAM.
• PFAC committee highlights.
• Visit the patient library.
• Reflection of person-centered care by interviewing one care giver.
• Walk through the Enaya/DAAM patient journey / pathway.
• Enaya/DAAM specialized MDT care delivery.
• Value improvement project presentation at DAAM unit 2.

Learning Objectives

• To showcase the value improvement approach at DAAM specialized care Center.
• To enhance Joy at work by continuous staff engagement activities in order to build the team with positive work culture among through staff wellness activities.
• To focus on person center care approach and practices delivered at DAAM specialized to help the individual make choices and assess any risks that might be involved in their treatment and care.

Session Track: Flow, Safety and Value Improvement

Speakers: Dr. Salaheddin Arafa, Mr. Ian McDonald, Ms. Fida Ahmad

Moderator:

Level: Beginner

CPD:

Description

Participate in Award Winning Value Improvement Huddles LIVE in Practice in HMCs tertiary cardiac hospital where IHI’s Value Improvement methodology is embedded & sustained in quality improvement practice. Heart Hospital is considered to be a world leader in it’s application of this rapid cycle approach to improving care driven from the bedside.
In addition, we invite you to share the learning from applying NDNQI in nursing practice to monitor performance and drive up standards of care.
Provide highlights on PCC framework in the heart hospital. The participants will be introduced to the PCC drivers and how its implemented and practiced in the Heart hospital focusing on partnership with the patients.

Learning Objectives

• Develop an insight of Value Improvement methodology in 4 cardiac clinical areas (inpatient, ambulatory, intensive care and Emergency)
• Understand the impact of NDNQI performance indicators on Nursing Care.
• Highlight on Person Center Care (PCC) practices at the heart hospital

Session Track: Improvement Science

Speakers: Dr. Abdullah Al Ansari, Dr. Hassan Al Thani, Dr. Yousuf AL Maslamani, Mr. Aidan Kehoe,
Mrs. Khadija Al Shukaili, Dr. Aftab Mohammad Umar, Dr. Sandro Rizoli

Moderator:

Level: Beginner

CPD:

Description

The tour of Hamad General Hospital Emergency Departments (HGH ED) will provide an insight to the one of the world’s busiest EDs which provides efficient, high quality, patient centered care to the residents of Doha and its surrounding communities. It will give attendees the opportunity to see effective ED leadership and the dedicated teams that are treating high patient volumes with often complex needs, as the country’s main tertiary center. HMC’s Trauma System provides comprehensive care for trauma patients including pre-hospital care, emergency care in the trauma center and rehabilitation services. Level 1 Trauma Center, based on the highly regarded, evidence-based classification of the American College of Surgeons, Committee on Trauma. awarded Trauma Distinction accreditation from Accreditation Canada International, the only international accrediting body for trauma systems in the region.

Learning Objectives

• to understand the patient flow within Emergency Medicine
• to see the impact of service improvement and collaborative working within ED 3) to see the importance of effective leadership to deliver quality care in unprecedented times (Covid-19 & FIFA World Cup)
• Recognize the patient care management throughout the Trauma services from prehospital, level 1 to ICU and rehabilitation.

Session Track: Flow, Safety and Value Improvement

Speakers: Dr. Abdullah Al Ansari Dr. Yousuf AL Maslamani, Mr. Aidan Kehoe, Ms. Khadija Al Shukaili,
Dr. Mohamed Soliman, Mohamed Elakkad, Dr. Kokash Osam

Moderator:

Level: Beginner

CPD:

Description

HMC is providing transplant patients with world-class pre-operative and post-operative care by an organ transplant team of highly qualified professionals. Also tour to the state of art Surgical specialty Center which has dedicated specialized surgery services. state-of-the-art diagnostic imaging equipment that has been permanently integrated into Hamad General Hospital's operation theatres is revolutionizing surgical practice. E.g. hybrid OR, Robotic surgeries. Hyperbaric Oxygen Multi-Chamber One of the First of its Kind in Middle East Region. Hyperbaric oxygen therapy involves sitting or lying inside a sealed chamber and wearing an air mask with two tubes attached - one providing pure oxygen, the other taking old air away. The therapy is painless and non-invasive. HMC’s new hyperbaric oxygen therapy chamber features both VIP and standard seating. It is one of its kind in the region of middle east.

Learning Objectives

To exhibit the state of art ORs and SSC in delivering excellence in surgery specialty quality care and be center of excellence in transplant and robotic surgeries. A Ward doing Value Improvement to show how staff on the shop floor have acquired world class skills in Quality Improvement methodologies, and are applying these in the workplace.

Session Track: Improvement Science

Level: All

Description

In this session participants will learn more about taking a learning health systems (LHS) approach. Theory will be illustrated with practical examples of its application. Several practical examples will be shared including 'the Bedside Learning Co-Ordinator’, an LHS innovation being adopted across healthcare organisations in the UK to gather insights to drive learning. This session will allow participants to reflect on where a LHS approach can apply to their work at any level.

Learning Objectives

• Develop a greater understanding about the components of learning health systems from unit to whole system
• Learn how elements of the learning health system (e.g. real-time feedback, insight analysis, decision-making and change methods) can be translated into practice
• Identify ideas for driving continuous frontline feedback and engagement in change and how these can be applied to the participants own setting

Session Track: Person-Centered Care

Speakers: Ms. Maureen Bisognano

Moderator: Ms. Mariam Al Mutawa

Level: All

CPD:

Description

The greatest challenge of our time is building and nurturing a vibrant workforce for the future. In this session, we will share innovative models for upstream workforce development, new ways to care for the health care teams of today, and leadership tools for helping all to recover from the COVID challenges we have all endured.

Learning Objectives

• Share tools to plan, develop and nurture best teams for the future by working upstream in the community
• Develop tools to measure and act on what matters most to the workforce of today and design new ways to build resilience, joy and clinical effectiveness across all professions and parts of our systems

Session Track: Improvement Science

Moderator: Dr. Kimberly Leighton

CPD:

Level: All

Description

Increasingly healthcare professionals are being asked to measure what they do. Yet, many encounter roadblocks along this journey. This session provides guidance on how to avoid the roadblocks and build a measurement system that works. Special attention will be given to understanding variation conceptually and statistically. Case studies and exercises will be used to demonstrate the application of measurement principles. Linking measurement to improvement strategies will provide the final milestone in the QMJ.

Learning Objectives

• Determine why you are measuring
• Review the key milestones in the Quality Measurement Journey (develop measures, building operational definitions, developing data collection plans)
• To identify and build useful measures (operational definitions, stratification and sampling)
• Understand variation conceptually (common cause and special causes of variation)
• Understand how to create and interpret run charts and Shewhart (control) charts
• Link measurement to your improvement strategies

Session Track: Improvement Science

Moderator: Dr. Raana Siddiqui

CPD:

Level: All

Description

Effective use of Control charts as understanding variation for the inherent healthcare improvement processes can transform and help diverse stakeholders to manage change in healthcare and improve patients' health. Sharing how and when SPC tool can be useful in QI for clinical/patient care processes and the benefits, limitations, barriers and facilitating factors related to such application.

Learning Objectives

• Sharing how statistical process control charts learnings as a core tool applied to healthcare quality improvement, benefits, limitations, and facilitating factors related to such application
• Efficacy of Control Charts in healthcare quality improvement and sustainability. Understand the variations that are always present in processes. Interpretation of control charts. Process capability
• Impactful approach for ongoing improvement of systems, processes, and outcomes. An analytic study, process thinking, prevention, stratification, stability, capability, and prediction"

Session Track: Flow, Safety and Value Improvement

Moderator: Dr. Naseer Masoodi

CPD:

Level: All

Description

3 Phase Session
Phase 1:
2 Expert Speakers ( 20 min talk each )
Opening Speaker -Dr Hanadi Al Hamad ; National Lead for Qatar’s Dementia Plan
Second Speaker WHO Expert on Risk Reduction
Phase 2:
Workshop with Teams taking Position in Round Tables 30 min
We will have Teams in tables allocated according to Both -Important service areas as well teams reflecting on Important Risk factors divisions. We will have Facilitators for each table Each table will have standardized 3 Questions
Q1) You have heard on Risk Reduction Evidenced based approaches. What you consider are the main challenges you are facing in Risk Reduction Implementation to risk factors specific to your work areas
Q2) What you consider ways to Overcome challenges
Q3) Can you Outline Implementation Key steps in your Work zone with Time line actions over one Year
Phase 3:
( 50 Min Total ) Feedback from Team - Key Table Leads and Way forwards from Our QNDP Risk Reduction Lead Dr Irshad

Learning Objectives

• Understanding of Evidence Base -in Dementia Risk Reduction
• Understanding of Challenges for Risk Reduction Implementation in Qatar context
• Understanding on Implementation of Dementia Risk Reduction

Session Track: Flow, Safety and Value Improvement

Moderator: Dr. Amira AlKharraz

CPD:

Level: All

Description

Presentation showing:
- Classify workplace violence.
- Stages & impact of violence.
- Qatar Regulations in workplace violence.
- Workplace violence prevention program

Learning Objectives

• Classify the workplace violence and explain the stages and impact of violence in the healthcare organizations
• The role of the Qatar Regulations in workplace violence
• Provide the violence prevention program and what I should do during and after the violence

Session Track: Leadership, Resilience and Sustainability

Speakers: Prof. Jason Leitch

Moderator: Ms. Maryanne Gillies

CPD:

Level: All

Description

We live in times of unprecedented pressure on leaders at every level to deliver in complex systems, in difficult chaotic times, while being responsive to multiple constituencies, pressures and perspectives. This session will draw on IHI's latest thinking on how leaders can center on a Whole System Quality deployment approach around “What Matters” to patients, whilst accommodating and integrating the perspectives of all those involved in this work, through the lens of Scotland's quality work.

Learning Objectives

• Understand IHI's latest thinking on leading for whole system quality
• Understand how this thinking can work in the real world, through the stories of leadership in Scotland
• Reflect on your own leadership journey and how this latest thinking can help tackle your current leadership challenges

Session Track: Improvement Science

Speakers: Mr. Mark Adrianne Agramon, Ms. Catherine N. Jamias, Ms. Smita Prasad

Moderator: Dr. Khawla Ahmed

CPD:

Level: All

Description

Qatar's changing healthcare landscape has meant that a renewed focus on quality improvement and efficiency is required to deliver sustained changes to maximize resources that will translate and influence person-centered care and patient safety. It talks about an approach that is targeted at all levels across HMC and its healthcare partners to build capacity and capability that translates into results focusing improved healthcare outcomes. Capacity and Capability Building Programs has generated QI champions, advisors, leaders and experts across the system which aims to embed person centered care and transformation through their improvement initiatives. On this worskshop, we will be focusing on the Quality Improvement (QI) tools that is being delivered in the HHQI's Intermediate Quality Improvement Course. There will be exercises and a case study wherein utilization of QI tools is inherent hence application of it will be discussed and practiced on. QI tools to be included are Process Mapping, Pareto Chart, Driver Diagram and Run Charts.

Learning Objectives

• To enable healthcare professionals to apply appropriate quality improvement tools into practice
• To generate quality improvement initiatives utilizing the MFI methodology, concepts and tools

Session Track: Person Centered Care

Speakers: Dr. Susan Frampton

Moderator: Dr. Muna Al Maslamani

CPD:

Level: Intermediate

Description

The rigor and resources applied to healthcare quality improvement over the past three decades have resulted in significant improvements in clinical outcomes and patient safety across much of the globe. However recent studies indicate that upwards of 1 in 4 patients may still experience at least one adverse event during their hospital admission, and many of these are preventable. As care has become more complex and moved to outpatient settings, we see similar challenges in the quality and safety of ambulatory care. Despite the advances that have been made, there is still a need for continued vigilance and focused improvement efforts. Evidence-based person-centered practices offer opportunities to address common quality and safety challenges, from falls and adverse drug events to communication failures. In this session we’ll explore multiple examples of innovative approaches that have advanced quality, compassion and partnership, and the impact they’ve demonstrated at clinical sites around the world.

Learning Objectives

• Understand the connections between evidence-based person-centered practices and improved clinical outcomes
• Identify several on-going challenges posed by the recent pandemic and the impact on quality, safety and patient experience
• Identify multiple person-centered innovations in use at a variety of healthcare settings across the continuum of care that have supported patient and family engagement, and improved safety outcomes

Session Track: Flow, Safety and Value Improvement

Speakers: Dr. Hanadi Al Hamad

Moderator: Dr. Naseer Masoodi

CPD:

Level: Intermediate

Description

3 Phase Session
Phase 1:
2 Expert Speakers ( 20 min talk each )
Opening Speaker -Dr Hanadi Al Hamad ; National Lead for Qatar’s Dementia Plan
Second Speaker WHO Expert on Risk Reduction
Phase 2:
Workshop with Teams taking Position in Round Tables 30 min
We will have Teams in tables allocated according to Both -Important service areas as well teams reflecting on Important Risk factors divisions.
We will have Facilitators for each table Each table will have standardized 3 Questions
Q1) You have heard on Risk Reduction Evidenced based approaches. What you consider are the main challenges you are facing in Risk Reduction Implementation to risk factors specific to your work areas
Q2) What you consider ways to Overcome challenges
Q3) Can you Outline Implementation Key steps in your Work zone with Time line actions over one Year
Phase 3:
( 50 Min Total ) Feedback from Team - Key Table Leads and Way forwards from Our QNDP Risk Reduction Lead Dr Irshad

Learning Objectives

• Understand the connections between evidence-based person-centered practices and improved clinical outcomes
• Identify several on-going challenges posed by the recent pandemic and the impact on quality, safety and patient experience
• Identify multiple person-centered innovations in use at a variety of healthcare settings across the continuum of care that have supported patient and family engagement, and improved safety outcomes

Session Track: Person-Centered Care

Speakers: Mr. Belal Salem Zubi, Mr. Esmat Swallmeh, Ms. Katrina Nawag

Moderator: Mr. Kenneth Jun Logrono

CPD:

Level: All

Description

Interactive Techniques: The following are the interactive techniques will be utilized during the session: Storytelling “ Instructor illustrates a concept, idea, or principle with a real-life application, model, or case-study especially during the "Results" part. Socratic Questioning “ The presenter starts the session by peppering students with questions, always asking the next question in a way that guides the conversation toward a learning outcome (or major Driving Question) that was desired from the beginning.

Session Track: Improvement Science

Speakers: Dr. Robert Lloyd, Dr. Aisha AlAdab, Dr. Gautam Laxmikant Sharma

Moderator: Dr. Aisha AlAdab, Dr. Kimberly Leighton

CPD:

Level: All

Description

Increasingly healthcare professionals are being asked to measure what they do. Yet, many encounter roadblocks along this journey. This session provides guidance on how to avoid the roadblocks and build a measurement system that works. Special attention will be given to understanding variation conceptually and statistically. Case studies and exercises will be used to demonstrate the application of measurement principles. Linking measurement to improvement strategies will provide the final milestone in the QMJ.

Learning Objectives

• Determine why you are measuring
• Review the key milestones in the Quality Measurement Journey (develop measures, building operational definitions, developing data collection plans)
• To identify and build useful measures (operational definitions, stratification and sampling)
• Understand variation conceptually (common cause and special causes of variation)
• Understand how to create and interpret run charts and Shewhart (control) charts
• Link measurement to your improvement strategies

Session Track: Improvement Science

Speakers: Dr. Reham Hassan, Ms. Eman Refaat

Moderator: Ms. Fida Ahmad

CPD:

Level: All

Description

In this session the presenter will explore the lean methodology tools and cover a few tools in details with hands on application of those tools.

Learning Objectives

• The participant will be able to Identify the Lean concept, recognized Value via waste, accomplished Kaizen improvements, Conduct Value stream map, create visual aids and Kanban boards, define 5S tool
• Streamline the operations and learn how to use lean tools to boost productivity and to eliminate wastes. Explain improvement strategies that emphasize reduction of errors and elimination of waste
• In this workshop session we will illustrate the lean method of constantly searching for an agile and more informed way to carry out tasks by practical workshop and interactive video

Session Track: Flow, Safety and Value Improvement

Speakers: Dr. Jeffrey Salvon-Harman

Moderator: Mr. Aidan Kehoe

CPD:

Level: Intermediate

Description

This session will address the concept of system resilience and how a resilient system links to workforce wellbeing. Delegates will hear how we can design resilient systems to prepare and support staff and avoid burnout.

Learning Objectives

• Define resilience for individuals and systems
• Orient attendees to past resilience efforts that have focused on individual resilience
• Understand the value of shifting resilience focus to the system and stressors

Session Track: Improvement Science

Moderator: Dr. Don Goldmann

CPD:

Level: Beginner

Description

This workshop will provide an engaging and interactive way to learn about the core principles, methods and tools of quality improvement. We will help you learn how to apply the method to a real-life quality issue that you are facing in your service.

Learning Objectives

• Learn the basics of improvement science
• Apply the method of improvement to a real-life quality issue
• Identify the key advantages to using improvement science for applied problem solving

Session Track: Leadership, Resilience and Sustainability

Speakers: Dr. Nana Twum-Danso

Moderator: Dr. Kimberly Leighton

CPD:

Level: Intermediate

Description

This session will introduce essential elements of organizational learning systems for performance improvement that is scalable and sustainable. The format will be a workshop split equally between didactic instruction and practical application of the essential elements to learning system challenges that the participants may be facing in their organizations.

Learning Objectives

• Describe the essential elements of a functional organizational learning system
• Apply the principles and design of functional organizational learning systems to diagnosing and mitigating learning systems challenges in their own organizations

Session Track: Flow, Safety and Value Improvement

Moderators: Ms. Khadija Al-Shukaili

CPD:

Level: All

Description

Healthcare organizations require to consistently meet the needs of their patients while providing excellent quality of care. To ensure that cost reduction or optimization is driven by improvements in clinical and operational quality, with IHI's innovative Value Improvement approach, we focus on helping the organization transition from high-volume care to high-value care. There is lots of waste and flow issues which lead to gaps and bottlenecks in healthcare systems. we aim to, create greater efficiencies achieve system wide patient flow. aligned with value improvement methods to demonstrate "The Right Care, in the Right Place, at the Right Time". We want to prove value by aligning cost KPIs to show benefit across departments, facilities and the organization Methods: It utilizes the IHI value Improvement framework of prioritizing the strategic measures thorough working on the linkage chart, coming up with box score which is a lean accounting methodology that allows a snapshot of the weekly data categorized under performance, capacity and finance. The data is reported on a weekly basis through huddle near the visual management board. It utilizes the model for improvement to come with aims, measures and PDSA's. it also utilizes QI tools like process mapping, cause and effect, pareto analysis, run chart, control charts. Results: We have demonstratable sustained results with compliance to early discharges, reduction in length of stay, waste reduction in terms of applying 5 S and waste wheel tools, with significant cost saving, smooth flow and transition of care measures, effective utilization of resources etc. Successful examples will be shared. Conclusions: The participants would apply this knowledge to their own local setting with many shared examples in Teamwork, staff satisfaction, QI culture, leadership support, engagement, data collection, spread & sustainability, frontline empowerment and templates to share for an inter-active learning experience.

Learning Objectives

• Apply Value improvement methods to achieve better quality care, increased productivity and efficiency through standardization and waste reduction
• Optimally use available resources to deliver better outcomes for patients and achieve financial sustainability
• Catalyze faster progress in the transformation of health care delivery to advance patient and population outcomes, leveraging improvement science methods that achieve better results per unit of cost

Session Track: Improvement Science

Session Track: Leadership, Resilience and Sustainability

Speakers: Dr. Amar Shah, Dr. Kedar Mate

Moderators: Prof. Abdul Badi Abou Samra

CPD:

Level: All

Description

This session will focus on how to design and create a holistic system for managing quality - encompassing planning, control, assurance and improvement. We will dive into each of these aspects of quality management in detail, using case study to explore and learn, and consider how we might apply these principles within a healthcare environment.

Learning Objectives

• Examine the components of whole system quality and how to integrate and link activities together in practice
• Consider a case study of how to develop an evolving whole system approach to quality over time
• Identify the next steps for your own organization or department in creating a more holistic, integrated approach to quality

Session Track: Flow, Safety and Value Improvement

Speakers: Dr. Jeffrey Salvon-Harman

Moderator: Ms. Mary Titus

CPD:

Level: Intermediate

Description

This session will address explore the problem of workplace violence, and how we can all improve workforce safety through the use of strategies and tactics and how we respond to threats when they do occur.

Learning Objectives

•  Contextualize Workplace Violence threats and spectrum
• Review levels of threat management (primary, secondary, tertiary)
• Introduce strategies/tactics for prevention and management of healthcare workplace violence

Session Track: Leadership, Resilience and Sustainability

Speakers: Prof. Mahmood Adil, Dr. Moza Al Ishaq, Dr. Somia Elfaki, Dr. Ali Latif

Moderator: Ayat Mohammed Khalifa

CPD:

Level: All

Description

Performance measurement and performance management are two related but distinct concepts in the healthcare field. They are critical to ensuring that healthcare organisations deliver high-quality care efficiently and effectively. Performance measurement refers to the process of collecting and analysing data on the quality and efficiency of healthcare services. It involves setting specific, measurable goals and targets and collecting data on how well those goals are being met. On the other hand, performance management is a broader term that refers to the systematic process of improving the performance of healthcare organisations. This workshop will be targeting HMC leadership and the middle management of facilities. The first theoretical part of the workshop will provide an overview of the concept of performance management and its importance in the healthcare field. The major components of the performance management framework will be explained. It is also will discuss standard performance metrics used in healthcare. These metrics provide a snapshot of the quality and efficiency of healthcare services and can be used to identify areas for improvement. It's also helpful to discuss the importance of aligning performance metrics with organisational goals/priorities and the need to regularly review and update metrics to ensure they remain relevant and valuable. In the second theoretical part of the workshop, discuss strategies for implementing effective performance management systems. This will include highlighting the role of leadership in setting goals and targets and the importance of involving front-line staff in the process. It will discuss the use of data analytics and other tools to support service performance management. The group exercise(s) can be designed to allow participants to apply what they have learned in the theoretical parts of the workshop. For example, participants could be given a case study of a healthcare organisation and asked to identify key performance metrics and develop a plan for improving performance. Alternatively, participants could be asked to work in small groups to brainstorm ideas for improving performance in a specific area of a healthcare organisation.

Learning Objectives

• To understand the major components of an effective Healthcare Performance Management Framework
• To learn about the role of PDSA and other tools for enhancing better Performance Management
• To explore skills requirements needed to achieve effective strategic and operational goals of a high-performing organisation

Session Track: Improvement Science

Speakers: Dr. Khawla Athamneh Mr. Emran Kanan, Dr. Al Munzer, Dr. Mohammad Adnan

Moderator: Dr. Khawla Athamneh

CPD:

Level: All

Description

جلسة تفاعلية باللَغة العربية تهدف إلى تعلم كيفية تجاوز الأوقات الاستثنائيه باستخدام مفاهيم وأدوات التحسين. تدريب عملي لدعم المتخصصين في الرعاية الصحية لتوفير الرعاية المناسبة والحفاظ على العمليات اليومية خلال المواقف غير المتوقعة في القطاع الصحي

Learning Objectives

تستهدف الجلسة جميع المتخصصين في الرعاية الصحية. الأطباء والممرضين والصيادلة والمعالجين وغيرهم من العاملين والطلاب في المجال الصحي

في نهاية هذه الورشه، سيكون المشارك قادراً على:

• تعريف الجودة وتحسين الجودة
• مناقشة نموذج تحسين الجودة
• انشاء هدف ذكي
• إعداد المقاييس
• تطبيق تقنية ألعصف الدهني و مخطط السبب والنتيجه
• تطبيق دورات اختبارالتحسيين
• التعرف على المخططات وأهميتها في التحسين

Session Track: Population Health

Speakers: Dr. Amar Shah, Dr. Rayana Bou Haka

Moderator: Dr. Eman Radwan

CPD:

Level: All

Description

This session will describe how we can learn from other countries about how to improve population health at scale, whilst utilising a local quality improvement approach. We will describe work taking place that is applying principles of coproduction and quality improvement in order to tackle population health issues. The session will describe actions that healthcare organisations can take to start impacting on the health of the local population.

Learning Objectives

• Understand how we can apply improvement science to improving population health
• Identify the key steps involved in tackling a population health issue through the systematic process of quality improvement
• Appreciate the opportunities for a large healthcare provider to be able to act as an anchor organisation within the local community

Session Track: Leadership, Resilience and Sustainability

Speakers: Dr. Sodzi Sodzi-Tettey

Moderator: Prof. Abdul Badi Abou Samra

CPD:

Level: All

Description

The session starts with a concise framing of the Juran Trilogy for quality health systems – Quality Planning, Quality Assurance & Quality Improvement. This will then dovetail into a presentation and discussion of the ten lenses of the adapted quality of care governance framework for national health systems based on WHO’s National Quality Policy & Strategy framework. The governance framework will be practically applied through a case study example from the Qatar health system. The moderator will then invite comments and questions from attending participants in a highly interactive portion.

Learning Objectives

• Learn new approaches to developing effective governace meachanisms
• Discuss how to craete and implement Quality Healthcare services

Session Track: Flow, Safety and Value Improvement

Speakers: Mr. Javier Loureiro

Moderator: Dr. Sabah Al-Kadi

CPD:

Level: All

Description

The COVID-19 pandemic resulted in the cessation of approximately 75% of Cardiac Rehabilitation (CR) programmes worldwide (Scherrenberg et al., 2020). In March 2020 Cardiac Rehabilitation Phase 2 (CRP2) services were stopped in Qatar. Multiple studies had shown safety, effectiveness, reduced cost of delivery, and improved participation with Hybrid Cardiac Rehabilitation (Imran et al., 2019; Thomas et al., 2019). A multidisciplinary team reviewed various alternative models for delivery and decided to implement a Hybrid Cardiac Rehabilitation Phase 2 Exercise Program (HCRP2-EP) to ensure continuation of our patient care. Our aim was to enroll in the HCRP2-EP 70% of all eligible patients by 30th September 2020. Institute for Healthcare Improvement's (IHI) collaborative model was adopted (Figure.1). Multiple Plan-Do-Study-Act cycles were used to test change ideas. The outcomes of the project were analysed using standard run chart rules to detect the changes in outcomes overtime. This project was implemented from March 2020, and the patients enrolled between August 2020 and April 2021 (Table.1), with sustained monthly median enrolment above target of 70% throughout (Graph.1). As for our secondary outcome, 75.8% of the patients who completed HCRP2-EP showed a meaningful change in peak exercise capacity of ≥10% (mean change 17% ± 6%) (Graph .2; Table.2). There were no major adverse events reported, and the median Patient Satisfaction Score (PSS) was 96% well above the institutional target of 90%. This shows a well-designed QI program is an appropriate strategy for implementing HCRP2-EP in a clinical setting, and HCRP2-EP is a feasible, effective, and safe intervention in eligible cardiovascular disease (CVD) patients.

Learning Objectives

• To ensure uninterrupted provision of supervised cardiac rehabilitation exercise sessions during the COVID-19 pandemic via telehealth platform
• To implement a new Cardiac Rehabilitation Phase 2 delivery structure including online delivery of exercise rehabilitation
• To achieve equal or more than 10% improvement in the peak exercise capacity after completion of hybrid cardiac rehabilitation

Session Track: Population Health

Speakers: Ms. Nahla Kundialil

Moderator: Dr. Tahiya Salem S.R. Ahmed

CPD:

Level: All

Description

A STUDY ON PRACTICE AND AWARENESS OF RADIATION SAFETY AMONG HEALTHCARE WORKERS IN A TERTIARY CARE HOSPITAL ABSTRACT Background: Healthcare workers play a crucial role in ensuring radiation safety. The risks of excess radiation exposure are not insignificant; Radiation emitted during fluoroscopic procedures is responsible for the greatest radiation dose for medical staff. When X-ray radiation is absorbed within our bodies, it can damage molecular structures and potentially cause harm. The awareness and knowledge about radiation safety among healthcare workers minimize the damage, optimizing the quality of images and safe use of ionizing radiation. Studies in worldwide show that majority of healthcare professionals lack the awareness and training regarding radiation safety practices. Thus, for maintaining and enforcing the safety of radiation within the hospital, it is vital to evaluate the radiation safety knowledge and practices of healthcare workers. Objectives: 1:- To assess the adherence to radiation safety practices as per the AERB guidelines 2:- To evaluate the knowledge among healthcare workers about radiation safety practices Methodology : A descriptive cross-sectional study was conducted in a tertiary care hospital using a convenient sampling method. Data was collected from 14 radiographers to assess compliance to radiation safety practices and data was collected from 83 participants to evaluate knowledge about radiation safety practices. Descriptive statistical analysis was used to describe and summarize the data. Result:- Among 14 radiographers the radiation safety practices were poor as per AERB guideline especially in terms of radiation protection precautions . Doctors and radio technologists had good level of knowledge and the interns and technicians had fair level of knowledge, but the nurses had very poor knowledge regarding the radiation safety practices. Conclusion :- The results show that the knowledge level of the healthcare personnel are moderately satisfactory but practice level was not satisfactory. which suggests that a continuing training program should be mandatory for all the healthcare personnel .Pre-test and post-test exercises can be included in order to increase the effectiveness of this trainings, and interactive case studies specific to the clinic can also be included in this program.

Learning Objectives

• To assess the adherence to radiation safety practices as per the AERB guidelines
• To evaluate the knowledge among healthcare workers about radiation safety practic

Session Track: Person-Centered Care

Speakers: Dr. Don Goldmann

Moderator: Dr. Jeffrey Salvon-Harman

CPD:

Level: Intermediate

Description

Jargon-free, practical scientific improvement can avoid common pitfalls in engaging clinicians and accelerate adoption and adaption. This presentation will guide pathway design in a “learning healthcare system” - respectful pathways that invite experience-based clinical judgment where evidence is weak, while supporting implementation of best practices where evidence is strong. Clinician-friendly pathways include criteria for patient selection, timing of interventions, and clear responsibilities of each inter-professional team member. They are patient-centered and incorporate checklists, “time outs,” standardized order sets, and opt-out criteria.

Learning Objectives

• Avoid common pitfalls in engaging clinicians by de-emphasizing jargon and adapting quality improvement to align with routine clinical work
• Understand why clinical pathways often are criticized as “cookbook medicine,” especially by physicians
• Understand the attributes of clinician-friendly, patient-centered clinical pathways that respect both evidence and experience
• Apply principles of clinician and patient engagement, knowledge theory, and behavioural economics to design pathways that support a “learning healthcare system

Session Track: Leadership, Resilience and Sustainability

Speakers: Dr. Nana Twum-Danso

Moderator: Dr. Reham Negm

CPD:

Level: Beginner

Description

This session will provide a basic introduction to IHI's Whole Systems Quality Framework which provide a roadmap for organizations seeking to close the gap between the quality that customers/patients are currently receiving and the quality that they could be receiving. This framework integrates the basic principles of quality planning, quality control, and quality improvement activities across multiple levels of the system. Whole system quality requires leadership principles and practices that foster a culture of learning to reliably and sustainably meet the evolving needs of patients, populations, and communities.

Learning Objectives

• Describe the basic principles of quality planning, quality control and quality improvement
• Identify leadership principles and practices that need to be strengthened to animate a whole system approach to quality

Session Track: Population Health

Speakers: Dr. Kedar Mate, Dr. Hanadi Al Hamad

Moderator: Dr. Sameer Acharath Valappil

CPD:

Level: All

Description

Age-Friendly Health Systems use the 4Ms (What Matters, Medication, Mentation & Mobility) as a framework to improve care for older adults. When implemented together, the 4Ms allow interprofessional teams and health systems to provide person-centered care aligned with what matters to each older adult. In this session, delegates will hear stories and the latest learning about how health systems can take actionable steps to implement the 4Ms across their teams, together with understanding how Age Friendly Care is being approached at a national and local HMC level in Qatar.

Learning Objectives

• Share essential set of evidence-based practices on Age Friendly Care
• Describe the 4 elements of: What Matters, Medication, Mentation, and Mobility
• Align with What Matters to the older adult and their family caregivers
• Understand the national and local HMC successful implementations of Age Friendly Care

Session Track: Flow, Safety and Value Improvement

Speakers: Dr. Sodzi Sodzi-Tettey

Moderator: Dr. Shereen Alazzazy

CPD:

Level: All

Description

This session describes IHI’s Africa Hospitals Patient Safety Initiative (AHPSI) inspired by WHO’s third global patient safety challenge – Medication without harm. Participants will learn about the design and the various tools deployed by 10 hospitals from Ethiopia, South Africa and Ghana to reduce medcation related harm from polypharmacy, transitions of care and high alert medications. Experiences from the Qatar health system in harm reduction from medications will also be shared.

Learning Objectives

• Describe a case study demonstrating improved care delivery in relation to improved medication safety
• Discuss the importance of reliable healthcare processes to reduce medication harm

Session Track: Population Health

Speakers: Prof. Reema Tayyem

Moderator: Dr. Ahmed Al-Mohamed

CPD:

Level: All

Description

Diabetes mellitus type 2 (T2DM) is one of the most common diseases worldwide (1). Unhealthy dietary habits may lead to T2DM, which is also influenced by the extent of education and knowledge of appropriate diets for this disease (2, 3). Aim: This study aims to highlight the possible association between following different types of diet (low-fat diet, low-calorie diet, low-salt diet, and more than one diet) and glycemic control among Qatari and long-term resident patients with T2DM.Methods This study is secondary data analysis. Qatar Biobank (QBB) data on 2448 T2DM patients aged 18-60 years were obtained. The first group included participants with HbA1C <7%, while the second included those with HbA1c < 7%. Results: The results of the association of glycemic control with different diets followed by patients with type 2 diabetes were adjusted in four models. In the 4th model (adjusted for gender, age, sociodemographic, anthropometric, dietary habits, comorbidities, and medications), results showed that poor patients with poor glycemic control have higher odds [OR 1.90; CI (1-3.63)] of following a low-salt diet. The same observation was found in the low-fat diet [OR 1.73; CI (1.06-3.07)]. However, patients following more than one diet showed lower odds of having poor glycemic control for about 32% [OR.69; CI (0.48-0.98)]. Conclusion: Diet and lifestyle are vital factors that can affect HbA1C levels. The findings of this secondary analysis showed that better glycemic control of the patients was observed in patients following more than diet from the studied diets.

Learning Objectives

• Highlight the possible association between following different types of diet and glycemic control among Qatari and long-term resident patients with T2DM
• Study the association between some dietary habits and glycemic control

Session Track: Improvement Science

Moderator: Dr. Muthusamy Thevar Sevugapandian Vijay Jeganath

CPD:

Level: Intermediate

Description

This all teach, all learn intensive workshop will provide attendees with the valuable skills and simple, well-tested tools they need to translate promising innovations or evidence into practice. You will explore a scientific approach to improvement - a practical, rigorous methodology that includes a theory of change, measurable aims, and iterative, incremental small tests of change to determine if improvement concepts can be implemented effectively in practice. Faculty will present this science through the lens of improving health and health care, but will also share examples of how improvement can (and does) influence our daily lives.

Learning Objectives

• Understand the difference between equality and equity
• Apply the systematic method of quality improvement to identifying and tackling an equity issue
• Learn from examples where teams have tackled equity issues using quality improvement

Session Track: Person-Centered Care

Moderator: Ms. Khadija Khalid

CPD:

Level: All

Description

A satisfactory patient care culture model can help improve most patients' quality of care in a hospital. This study aims to improve patients' experiences (PX) by implementing a culture model at King Abdul-Aziz Armed Forces Hospital in Dhahran, Saudi Arabia (KAAB-AFH). To achieve the research aim, a set of interventions were implemented that included a patient and family advisory council (PFAC), empathy training, recognition of the patient experience, leadership-patient interviews, patient experience champions, and quality improvement. These interventions were further measured using the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey in the inpatient, outpatient, and emergency departments. The improvement project was conducted in 2020, focusing mainly on transforming the culture and launching activities targeting specific touchpoints identified as priority areas. After making these changes, the hospital saw improvements in all patient relationships, with an average score across all dimensions collectively increasing by more than 4%. In addition, findings showed that the quality improvement project utilizing the PX culture model approach demonstrated significant improvements in PX culture. Employee involvement in patient care has become a significant factor in improving the quality of patient care. The critical elements for improving the patient experience and culture included recognizing staff and creating networks across the system through effective leadership, employee engagement, and engagement of patients and their families.

Learning Objectives

• This study aims to improve patients' experiences (PX) by implementing a culture model
• The improvement project was conducted in 2020, focusing mainly on transforming the culture and launching activities targeting specific touchpoints identified as priority areas
• After making these changes, the hospital saw improvements in all patient relationships, with an average score across all dimensions collectively increasing by more than 4%

Session Track: Leadership, Resilience and Sustainability

Speakers: Dr. Kedar Mate Mr. Nasser Al Naimi, Prof. Abdul Badi Abou Samra, Prof. Mondher Letaief

Moderator: Dr. Reham Negm

CPD:

Level: Expert

Description

HMC/HHQI have been on a remarkable journey of quality improvement over the past decade - a journey filled with great examples of QI implementation that have resulted in significant improvements in healthcare outcomes across the system. In this session, you will hear and participate in a conversation between HMC/HHQI and IHI leaders about reflections on the local/regional QI journey, lessons learned and what the future holds.

Learning Objectives

• Learn from examples of successful QI implementation; Identify key leadership principles for supporting staff and teams
• Apply lessons learned by Executive Leaders within your own team and organisations
• Demonstrate the way leaders contribute to building and fostering a culture of quality and safety

Session Track: Population Health

Speakers: Dr. Dominique Allwood

Moderator: Ms. Selina Stephen

CPD:

Level: All

Description

Healthcare organisations as anchor institutions can uniquely influence the wider determinants of health equity through their significant impact as employers, purchasers, users of resources and community partners. Anchor approaches can make a real difference but it’s not always obvious how. Building on the latest evidence and learning, and hearing practical lessons from leading healthcare anchor institutions, this session will explore the link between anchor institutions, population health and equity, and the improvement approaches and methods to make it happen.

Learning Objectives

• Have an increased understanding of how healthcare organisations acting as anchor institutions can impact population health and improve equity
• Have an opportunity to reflect on the opportunities and challenges for anchor missions to drive equity in their own places and communities
• Be inspired to act through exploring real life examples that have been used to make a difference

Session Track: Improvement Science

Speakers: Dr. Robert Lloyd

Moderator: Mr. Jawed Iqbal

CPD:

Level: All

Description

When were you ever asked to do just one thing? Furthermore when did one new idea by itself substantially change an organization's outcomes. Many factors interact to produce outcomes. In this session participants will learn how to analyze the impact of multiple factors simultaneously on a given outcome.

Learning Objectives

• Describe the concepts, methods and tools of planned experimentation (PE)
• Demonstrate how to design and carry out a PE
• Use case studies to show how PE can untangle complex and messy problems

Session Track: Flow, Safety and Value Improvement

Speakers: Mr. Humberto Guanche Ga

Moderator: Mr. Mohammed Arshad

CPD:

Level: All

Description

When resuming the surgical activity after the COVID-19 pandemic non compliance with antibiotic prophylaxis was identified. A QI project using the Model for Improvement was developed to improve the compliance. In addition we aim to evaluate the impact in consumption of antimicrobial and cost related. During the intervention the goal (95% compliance) was achieved with significant reduction in cost and consumption of antimicrobial.

Learning Objectives

• To improve compliance to antibiotic prophylaxis in selected surgical procedures in The Cuban Hospital through the application of a Model for improvement
• Evaluate the impact of improving compliance in healthcare efficiency

Session Track: Improvement science

Speakers: Mr. Khaldoun Mahmoud Alfuqaha, Ms. Nevine Rasheed, Mr. Shatha Alqam

Moderator: Ms. Khadija Khalid

CPD:

Level: All

Description

Participants will learn from presenters how they made the change, achieved success and overcame challenges with select QI initiatives. This interactive session supports the commitment to continuous improvement and serves to disseminate information. It provides recognition of improvement and stimulates the learning experience for everyone.

Learning Objectives

• To comply with HMC policies and JCI Standards.
• To improve the safety and quality of patient care
• This initiative will have high impact in improving patient safety, satisfaction, and care as it will minimize the incidence of multiple patient prick, reducing patient discomfort and pain
• The organization shall benefit by enhancing the delivery of safe and efficient care to the patient with minimal cost and best utilization of resources
• improving medication reconciliation upon discharge from 40 % ( baseline) to 95%, in mental health hospital (MHH) by end of September 2022.  
• Secure full supply of discharge medication for a complete dispensing process in a prospective manner
• Assure that the patient receives his \her patient own medication or specific medications

Session Track: Person-Centered Care

Speakers: Dr. Jeffrey Salvon-Harman

Moderator: Dr. Khawla Ahmed

CPD:

Level: Beginner

Description

Hearing loss and language barriers can impede successful and effective communication in the health care setting, sometimes with catastrophic consequences. Interventions to improve communication among patients with hearing loss and language barriers reduce the risk of safety events in multiple care settings.

Learning Objectives

• Highlight the importance of hearing and communication in healthcare coupled with the impact of hearing loss and language barriers
• Introduce strategies to assess and address hearing, communication and language barriers

Session Track: Leadership, Resilience and Sustainability

Speakers: Dr. Amar Shah, Dr. Muna Al Maslamani

Moderator: Ms. Maryanne Gillies

CPD:

Level: All

Description

Fostering joy in work is about creating systems that promote staff engagement, satisfaction, and resilience. This should be a shared responsibility of caregivers, leaders, and organizations. To that end, this session will share tested models for co-producing joy with staff through the IHI Framework for Improving Joy in Work and examples of leadership models and improvement methodologies known to nurture joy in work.

Learning Objectives

• Identify the key leadership behaviours that enhance joy in work
• Share the IHI framework for improving joy in work
• Demonstrate how quality improvement can support teams to create and enhance joy in work

Session Track: Flow, Safety and Value Improvement

Speakers: Mr. Frank Federico

Moderator: Akhnuth Jones

CPD:

Level: Intermediate

Description

Culture reflects the values of an organization reinforced by the behaviors of the leaders and the behaviors that are allowed. Participants will examine the behavior necessary to support a culture of safety for every level of leadership in an organization. We will examine the application of the principles that are foundational to culture change and sustainability.

Learning Objectives

• Discuss how values are exhibited by the behaviors of leaders at every level of an organization
• Identify the behaviors that are necessary to impact culture
• Develop a plan to address gaps identified in a self-assessment of the organization

Session Track: Improvement Science

Speakers: Dr. Robert Lloyd

Moderator: Prof. Guillaume Alinier

CPD:

Level: All

Description

Is your current process capable of achieving the stated target or goal for you improvement project? In this session participants will be shown how to determine very clearly if their efforts have any hope of achieving the aim of the project. Both conceptual and statical ways to make this determination will be addressed.

Learning Objectives

• Define process capability conceptually and statistically
• Demonstrate how to determine capability for different types of measures
• Use examples and case studies to show how easy it is to determine capability

Session Track: Flow, Safety and Value Improvement

Speakers: Mr. Irshad Ehsan, Dr. Hesham Ahmed, Mohammed Ewila, Ms. Samira al Maraghi

Moderator: Mr. Hassan Farhat

CPD:

Level: All

Description

The hemodilution resulting from crystalloid priming of the cardiopulmonary bypass circuit represents a major risk factor for blood transfusion in cardiac operations. During surgery, ongoing blood loss and hemodilution because of cardiopulmonary bypass causes low hemoglobin (Hb) levels. Displacing some of the circuit prime with patient own blood known as retrograde autologous prime (RAP). RAP of the CPB circuit reduces the priming volume of CPB circuit and hence limit the hemodilution Methods Introduced Retrograde autologous priming technique for anemic cardiac surgical patient. Result: The result shows 80% reduction of blood transfusion on cardiopulmonary bypass by performing Retrograde autologous priming. Conclusion Retrograde autologous priming is a cost-effective method to limit the Hemodilution on Cardiopulmonary bypass and helps to reduce blood transfusion requirement. acknowledgement we acknowledge surgeons, anesthetics & Perfusionist in heart hospital operation theatre for their co operation to complete the study.

Learning Objectives

• To decrease the requirement of blood transfusion on CPB for anemic cardiac surgical patient by performing Retrograde Autologous Priming
• To find out the level of initial hemodilution can be reduced by performing Retrograde Autologous Priming

Session Track: Improvement Science

Speakers: Ms. Safa Fouad Alrawi, Dr. Sanjeevikumar Sundaram, Dr. Pravija Talapan Manikoth

Moderator: Dr. Shafi Hashmath Ulla Khan

CPD:

Level: All

Description

Participants will learn from presenters how they made the change, achieved success and overcame challenges with select QI initiatives. This interactive session supports the commitment to continuous improvement and serves to disseminate information. It provides recognition of improvement and stimulates the learning experience for everyone.

Learning Objectives

• Adults’ vaccination against pneumococcal disease using evidence-based guidelines
• Clinical pharmacists will identify adult patients with gaps in care who are eligible for pneumococcal vaccination
• Clinical pharmacists will use patient education and shared decision-making to boost immunization rates in vaccine-hesitant adults
• In alignment with the Qatar Vision 2030 and the National Health Strategy 2018 – 2022, the primary objective is to provide improved integration and availability of services to the elderly
• To provide access to essential acute emergency medical care to the frail and elderly in a daycare setting.
• To establish The National Alzheimer’s and Memory Service Helpline- RAHA, as a core leading helpline service in enhancing Dementia Care.
• Easy accessibility to caregiver help and support. Easy accessibility to Geriatric Memory Clinic through self-referrals. Early identification and intervention of acute confusion in people with Dementia

Session Track: Population Health

Speakers: Dr. Dominique Allwood, Prof. Jason Leitch, Dr. Nana Twum-Danso, Dr. Rayana Bou Haka

Moderator: Dr. Nana Twum-Danso

CPD:

Level: Intermediate

Description

This session will be a facilitated panel discussion with four distinguished speakers sharing their experiences leading large scale improvements in population health and social care from a wide range of settings in England, Ghana, Scotland and Qatar. Integration with and divergence from the health care delivery systems will also be explored.

Learning Objectives

• Describe the principles of developing and facilitating large-scale improvements in population health and social care
• Identify key facilitators and barriers to large-scale population health and social care change in a range of high-income, middle-income and low-income settings
• Determine synergies and divergences between health care delivery and population health and social care strategies

Session Track: Flow, Safety and Value Improvement

Speakers: Dr. Jeffrey Salvon-Harman

Moderator: Mr. Ali Abdusatter

CPD:

Level: Beginner

Description

The culture that we work in and the outcomes that we are able to deliver are deeply related. In this session delegates will hear how patient safety and a culture of safety are inextricably linked, understand the core components of a safety culture and how we might promote this in our workplace settings.

Learning Objectives

• Describe the relationship between Safety Culture and achieving Safety outcomes
• Review core components of Safety Culture
• Understand implementation tactics for designing/re-designing institutional Safety Culture

Session Track: Flow, Safety and Value Improvement

Speakers: Ms. Saadiya Ahmad Alhebail, Mr. Mohammad Jamal , Abdallah Hassan, Ms. Erika Rose Baitlon Cayton

Moderator: Mr. Monkez Al Masri

CPD:

Level: All

Description

Introduction Healthcare is undergoing radical transformation, and its majority is moving to the outpatient setting. Ambulatory Care Center (ACC) is moving many theater procedures to the outpatient setting, and one of them is intravitreal injections. Booking intravitreal injections in the operating room is a suboptimal cost-effective option because it necessitates the use of the main operating room and pre-operative holding rooms, necessitates more staff, and prolonged patient turn-over may result in resource misallocation and increase the patient's waiting time. Therefore, ACC proposed transferring it to ophthalmology outpatient. Aim Improve the Quality of Patient's Experience when getting Intravitreal injections and Increase the Number of Patients who can receive injections in a day. Interventions We used DAMIC (Define, Measure, Analyze, Improve, Control) as a tool for the improvement, and based on the analysis, we performed the interventions as follows: 1. Establish the patient pathway that complied with the requirements and got an approval from Facility Management and Infection Control Representative to operate as a new procedure room within outpatient. 2. Establish Intravitreal Injection transfer team that comprises of Retina Doctors, Staff Nurses, Nursing Aide, Pre Admission Anesthesia Clinic staff, clerk, cashier and housekeeping. 3. All Intravitreal Injection patients were given an appointment by their respective doctors. 4. Calling and sending message to the patients a day before their booked appointment. 5. The entire journey of the patients was observed and correct the shortfalls to be more effective and efficient. Measured Outcomes: 1.Established Intravitreal injection patient pathway. 2.The total number of patients who are undergoing Intravitreal injections increased by 114%. 3.From registration to discharge, the mean patient visit waiting time was reduced to 36 minutes. 4.The total cost of procedure reduced by 35% comparing to the total cost of procedure within the Operating Theater setting. Conclusion ACC increased the number of patients who can receive the Intravitreal injection procedure at a lower cost through transforming a care by moving the procedure to an outpatient setting in accordance with HMC policies and standards of care such as Infection Control and Facility Management.

Learning Objectives

• To increase the total number of patients receiving Intravitreal injections by 50% by the end of 2022
• To decrease the mean patient visit waiting time to 60 minutes from registration of the procedure until discharge by the end of 2022
• To reduce the total cost of the Intravitreal injection procedure by changing the setting from Operating Theater to the OPD by the end of 2022

Session Track: Flow, Safety and Value Improvement

Speakers: Ms. Alzahraa Alolasi

Moderator: Esmat Sawlmeh

CPD:

Level: All

Description

Effective team communication has a direct impact on patient experience. There are no established rules for reserving ICU beds for elective surgical procedures. Utilizing an electronic preoperative tracking tool to improve team communication during Pediatric critical care unit bed reservation for elective cases. Aim: This quality improvement project aimed to improve staff communication satisfaction and to create an electronic tool between operative room (OR) nurses and PICU nurses including case manager to improve PICU bed reservation for OR elective cases. Methods: Model of improvement was used to guide this project. This project was implemented in a tertiary hospital in Saudi Arabia has a 10-bed capacity PICU bed. An electronic preoperative tracking tool was used to show the PICU bed reservation request states for OR nurses without calling PICU nurses to ask about the bed reservation status. Pre and post satisfaction survey was distributed for all PICU team and OR nurses including case manager. Moreover, a multidisciplinary staff education done to teach all staff regarding how to use this tool. One staff from each team were assigned to be the resource staff for their colleges. Result: before the implementation of this electronic preoperative tracking tool 50% of PICU nurses reported that they are not satisfied regarding PICU bed reservation process. Moreover, 54.2% reported that they had miscommunication with OR nurses regarding bed states. However, after implementing of electronic preoperative tracking tool the majority of the staff were satisfied regarding the new PICU bed reservation process. All the staff was supporting the new guidelines and intervention for improving bed reservation for elective OR cases. Conclusion: Utilizing an electronic preoperative tracking tool to improve team communication for Pediatric critical care unit bed reservation for elective cases shown a positive outcomes and increased staff communication satisfaction. Miscommunication events significantly decreased after implementing this electronic preoperative tracking tool.

Learning Objectives

• This quality improvement project aimed to improve staff communication satisfaction between operative room (OR) nurses and PICU nurses including case manager
• To create an electronic tool between operative room (OR) nurses and PICU nurses including the case manager, to improve PICU bed reservation for OR elective cases

Session Track: Improvement Science

Speakers: Mr. Renny Ully, Ms. Saumya Boby, Mr. Javed Iqbal

Moderator: Afaf Ramadan

CPD:

Level: All

Description

Participants will learn from presenters how they made the change, achieved success and overcame challenges with select QI initiatives. This interactive session supports the commitment to continuous improvement and serves to disseminate information. It provides recognition of improvement and stimulates the learning experience for everyone.

Learning Objectives

• A review of uptakes of the VBAC clinic and acceptance rates for a trial of labour after cesarean section in VBAC clinic attenders.
• To describe VBAC success rates among women who went into spontaneous labour after attending the VBAC clinic.
• To demonstrate the impact of measures introduced to promote an increase in the number of successful VBACs at Al Wakra Hospital since setting up this clinic.
• Implementing Delirium assessment and screening to identify the incidence of Delirium in SICU.
• To implement the Delirium prevention and management bundle in SICU adhering to the evidence based practice and to the corporation guidelines (CG 10167) and spread it across the ICUs in HMC.
• To ensure 95% of CDC patients have shared their preferences and documented in communication white board.
• To ensure 95% of the patients have shared their daily goals in communication white board.
• To engage patients in their plan of care. To address and consider patient preferences during hospital stay. To enhance patient experience and satisfaction. To improve communication between patient&HCP

Session Track: Person-Centered Care

Speakers: Dr. Hadi Mohamad Abu Rasheed, Mrs. Hiba Nassar, Mrs. Dana Basem Mansour

Moderator: Lamiaa Saleh

CPD:

Level: Intermediate

Description

There is a growing understanding and interest of cancer and equity. So it is of high priority to understand and support cancer civil society in enabling a community partnership framework for Equitable Person-Centered Cancer Control which adopts a more holistic, health-promoting, and home & community-based approach to meet the evolving needs of community in cancer control.
Continuous professional development in cancer care and especially in early diagnosis and in breaking bad news for primary healthcare providers to represent a safety and quality net for cancer patients due to growing evidence of the effectiveness of their role in cancer control and in communicating difficult news to patients in a supportive way. The future of this crucial safety and quality net depends on working together and having intersectoral health, academic, and patient support organizations partnership.

Learning Objectives

• Understand the significance of Equitable Person-Centered Cancer Control from the perspective of people living with cancer.
• Understand the social determinants of health impact on cancer control.
• Describe the potential role of cancer civil society in enabling a community partnership framework for Equitable Person-Centered Cancer Control.
• Perform needs assessment and training need analysis to design capacity building programs for their patient support organization.
• Design evidence-based professional development and capacity building programs to server as safety net for cancer patients.
• Solve their challenge with resources through implementation of intersectoral health and academic, and public private partnership in their organizational professional development strategies.

Session Track: Population Health

Speakers: Dr. Dominique Allwood

Moderator: Dr. James Laughton

CPD:

Level: All

Description

Improvement methods have long been effectively used in pursuit of improving the delivery of healthcare. But increasingly people are looking to improvement methods to tackle wider population health issues. Join this session to look at how we think differently to effectively translate improvement methods to make a difference to improve population health. Participants will hear more about different methods and how they can be applied in pursuit of tackling population health in the triple aim.

Learning Objectives

• Understand how improvement methods can be effectively applied to tackling population health issues through practical examples
• Recognise the similarities and differences between methods for traditional QI and population health improvement
• Develop new insights on how to draw on improvement methods to improve population health in your own work

Session Track: Person-Cenered Care

Speakers: Ms. Maureen Bisognano

Moderator: Dr. Kimberly Leighton

CPD:

Level: All

Description

As our workforce suffers from the challenges of the last few years, now is the time for each of us to rethink how we can focus on joy in work for ourselves, our colleages and the people we lead/. In this session, we will share models create the conditions that we all seek: joy in work to support a resilient and vibrant workforce able to provide best care for all. New models and tools will demonstrate the effectiveness of new ways to lead at all levels in health care and in many sites for care.

Learning Objectives

• Learn new ways to measure and act for joy in work at all levels in health care systems
• Explore models and actions that leaders can take to improve morale, commitment, effectiveness and tenure for staff in health care today

Session Track: Improvement Science

Moderator: Ms. Sahar Al Shamari

CPD:

Level: All

Description

The Sequence of Improvement consists of a series of steps that move a team from exploring the nature of an improvement opportunity to spreading success to other locations. But this journey is not linear and achieved quickly. In this session participants will learn the steps in the sequence of improvement and how to hold the gains they make.

Learning Objectives

• Describe the differences between testing, implementing and spreading an improvement
• Explore their own improvement efforts in light of the holding the gains criteria
• Analyze case studies to determine if more testing is needed, if it is time to implement or should we spread the improvement

Session Track: Improvement Science

Moderator: Dr. Reham Negm

CPD:

Level: All

Description

Introduction Quality improvement and patient safety curricula that target trainees usually improve learners' knowledge and frequently result in changes in clinical processes. Enhancing medical students' knowledge, understanding, and skills in quality improvement enable them to become important influencers of change as future doctors(1). Medical school curricula are increasingly emphasizing training medical students in systems failures and their contributions to a cultureof safety and improvement (2). They are positioned toidentify, document, and explore opportunities to improve patientsafety and quality in their institutions (3). The College of Medicine at Qatar University (CMED-QU) in collaboration with the department of medical education at Hamad Medical Corporation (HMC) and with the support of the Hamad Health Quality Institute (HHQI)launched atwo-month initiative aiming at preparing final-year medical students graduates to develop their basic knowledge and skills in quality improvement, patient safety, and person-centered care. During the program, the graduating students applied learned knowledge and skills in their selected futurespecialties to identify a problem and come up with a solution. Methods The initiative included three full days with interactive lectures, hands-on workshops, videos, and group discussion and work (figure 1). During the duration of the program, all students were grouped into 14 groups each composed of 3 to 5 students based on their rotations to identify the microsystems' 5 Ps, identify problems occurring at these microsystems, and plan PDSA cycles for testing change. A fourth day was organized where students received training in Compassionate Humanization Interactionsand learned about creating a culture of compassion recognition, understanding, and emotional resonance with patients' concerns, distress, pain, or suffering, coupled with relational action. This day included interactive lectures, videos, and student role-plays. Besides these workshops, students received coaching on developing the application of the attained knowledge in defining their microsystem, identifying problems, and coming up with PDSA. At the end of the program, students presented their project charters and reported their feedback in quotes on their perceptions of the program in front of leaders from HHQI, HMC, CMED-QU, and the Institute for Healthcare Improvement (IHI). Results The whole graduating batch, fifty-fourfinal-year medical students attended and received the full training. Fourteen projects were presented by the student representative of each group (table 1). Students were trained to assimilate all the data in a project charter that was presented in graduation day, an example given in figure 1. The main themes in the template analysis of the students' responses Conclusions Training medical students in Quality improvement, patient safety, person-centered care, and compassionate humanization is well-received by the students and is crucial in developing future doctors as quality champions.

Learning Objectives

• Explore the ways and methods of introduction Quality improvement, patient safety, person-centered care science to undergraduate clinical students, with focus on medical students
• Define learned knowledge and skills for medical students can be appliedin their selected future specialties by identifying a problem and coming up with a solution

Session Track: Improvement Science

Moderator: Ms. Catherine Jamias

CPD:

Level: All

Description

Participants will learn from presenters how they made the change, achieved success and overcame challenges with select QI initiatives. This interactive session supports the commitment to continuous improvement and serves to disseminate information. It provides recognition of improvement and stimulates the learning experience for everyone.

Learning Objectives

• Improve cultute of near miss reporting
• Identify gaps and root causes to learn more mistakes
• 100% of eligible patients to have a VTE risk assessment 24 hours upon admission and appropriate thromboprophylaxis prescribed and administered as pr the guideline by the end of March 2023
• To decrease the number of hospital acquired DVT confirmed
• Utilize WHO health system resilience framework to assess AWH service delivery resiliency in top three patient safety areas sepsis, VTE and deteriorating patients during and after designation.
• Explore the effect of being designated as COVID facility upon crucial clinical processes and outcomes through comparison of a 6-month median prior to and after COVID designation era.