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Time
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Session, Title and Speaker
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Learning Objectives and Description
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8.30am to 8.45am
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Session:
Opening Ceremony
Speaker:
Mr. Nasser Al Naimi
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Learning Objectives:
• Identify the importance of PCC values to be embedded in our daily lives and practices
• Apply the learnings from the experiences and journey of the PCC certified sites
• Build a culture of PCC not just in Qatar but the whole region
Description:
An inspirational talk about the journey and success of Person-Centered Care (PCC) concept to individual, patient, family, staff, and the whole community and Its vision of embedding the PCC values not just within Qatar but the whole region.
CPD: 0.25
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8.45am to 9.45am
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Session:
Plenary 1
Title:
Person-Centered Care in a Post-Pandemic World: Where do we go from here?
Speaker:
Dr. Susan Frampton
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Learning Objectives:
• Provide information about several barriers faced during the pandemic that negatively impacted the delivery of person-centered care
• Share multiple approaches and solutions to these barriers that worked to mitigate the impact of the pandemic on foundational PCC practices
• Discuss evidence-based strategies to effectively spread and embed innovative person-centered solutions and practices post-pandemic
Description:
The COVID-19 pandemic challenged most healthcare organizations around the world, creating barriers to maintaining many foundational practices of person-centered care. The necessary focus on safety often came at the expense of the experience of care by patients, their families and healthcare workers. Now is the time to explore the barriers that this global crisis created, to identify the solutions that helped to break those barriers and preserve person-centered approaches to care, and to further innovate and embed these into our emerging hybrid system. It has been said that those who do not learn from history are doomed to repeat it. We have the opportunity to take what we have learned from these unprecedented events, and to build a stronger and more resilient delivery system that meets the needs of both those receiving care, as well as those dedicated to providing a kind, compassionate healthcare experience.
CPD: 1
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9.45am to 10.45am
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Breakout Group A
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CPD:1
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Session:
Track 1
Title:
Person Centered - Community Engaged Care : An Innovative Approach to bring Patient Care to the Community
Speaker:
Neema Preman Oottumadathil
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Learning Objectives:
• Share innovative person-centered strategies and approaches
• Discuss data driven approaches for population/community health
Description:
Personalized care focusing on person centricity is the future of healthcare, bringing out care outside the four walls of hospitals into the comfortable environment of the patient. Developing a Person-Centered culture and approach is crucial for organizations to bring focus on putting the individual at the center of the conversation and moving away from fragmented approach or assumptions that we already know what is important for the patient.
This session will bring new awareness and possibilities to person-centered practices that will help healthcare leaders and organizations to gravitate to approaches and strategies that focus on providing services with flexibility according to the unique needs of the patient. Understanding the strengths, weakness, and determinants of health of patients are core necessities to Person-Centered care. Patients may engage in their care in different ways and dimensions including information sharing, self-management, and shared decision making.
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Session:
Track 2
Title:
A Humanitarian Response to a Devastating Pandemic: what we Learned, What We adopted
Speaker:
Ilkay Baylam
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Learning Objectives:
• Explain the most distinctive skill of humankind: adaptability.
• Discuss the neglected point in healthcare: family presence.
• Describe the feared reality in the field: rounding.
• Discuss the unequal side of humanity: diversity, equity, and inclusion
Description:
Many infectious specialists were warning the world about a potential pandemic, this topic was out of the radar of the world news, until January 2020. For over two year, the world had to live and has gotten used to living with COVID-19.
In this short frame of time, 6 million lives were lost against the pandemic and still there are many more lives to be lost despite the decline in numbers. These two and a half years have taught us many lessons. Our apprehension, our daily living activities, and many more things changed and evolved to something else during this period. We will look at the lessons we learned from this period with real life examples and the solutions that we created during this hard time.
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Session:
Track 3
Title:
Hard work to Heart work- Joy at work in HMC
Speaker:
Dr. Raana Siddiqui
Ms. Maryanne Gillies
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Learning Objectives:
• Share our experience on Joy in Work and What matters to you during and after the COVID-19 pandemic
• Explain how to successfully sustain value improvement across a whole health system
• Provide resources and support to re-engage with Joy in work as part of National Value Improvement Collaborative (NVIC)
Description:
With increasing demands on time, resources, and energy, in addition to poorly designed systems of daily work, it’s not surprising health care professionals are experiencing burnout at increasingly higher rates, with staff turnover rates also on the rise. Yet, joy in work is more than just the absence of burnout or an issue of individual wellness; it is a system property. It is generated (or not) by the system and occurs (or not) organization-wide. Joy in work or lack thereof not only impacts individual staff engagement and satisfaction, but also patient experience, quality of care, patient safety, and organizational performance.
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10.45am to 11.45am
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Breakout Group B
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CPD:1
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Session:
Track 1
Title:
The Four C’s (Culture, Care, Communication, Collaboration)
Speaker:
Awad Amaryh
K Theresa Thomas
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Learning Objectives:
• Identify the impacts of person-centered care practices on an organization
• Understand motivation methods for staff in health care organization
• Ensure partnership of patients and their families in decision making
• Enhance safety through patient engagement in healthcare decision
• Ensure community engagement in healthcare practices
Description:
This session will disccuss the four (4) C's: 1.
Culture – Patient safety culture, staff wellbeing, 2.
Care – Person-centered care practices , 3. Communication - Effective communication among healthcare providers and patients, and 4. Collaboration -
Commuity partnership
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Session:
Track 2
Title:
Enhancing PCC Culture in PHCC
Speaker:
Dr. Amal Abdulla Al Ali
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Learning Objectives:
• Describe PCC initiatives and practices to enhance patient experience and satisfaction.
• Demonstrate strategies to enhance collaboration between patient, family, staff, and the community across the continuum of care.
• Discuss the importance of integrating sympathy and empathy in providing care.
• Create measurement that matters to patient and families.
• Discuss the next steps to enhance PCC initiatives and approach in PHCC.
Description:
The session will focus on initiatives implemented in PHCC promoting PCC values and culture. Successful outcomes meeting client needs and exceeding expectations that thrived through strong leadership, collaboration and organizational values aligned with PHCC strategic priorities.
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Session:
Track 3
Title:
The Intersection of Patient Safety and Person-Centered Care
Speaker:
Karin Jay
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Learning Objectives:
• Demonstrate how person-centered care principles can support patient safety goals
• Describe the critical role that patient and family engagement can have in supporting a safe environment including: preventing falls, reducing readmissions, and increasing adherence to clinical care plans upon discharge
Description:
Despite efforts for health systems transformation towards person-centeredness, many healthcare organizations fail to analyze the intersection of quality, patient safety and person-centered care. Departmental siloes and segmented data analysis fail to provide a complete picture of how patient-centered care approaches correlate with and improve patient safety and the quality of care. In this session, we will provide real-world examples, from around the world about the ways in which patients and families can identify near misses and adverse events to improve care quality in partnership with the healthcare organizations that care for them.
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11.45am to 12.45pm
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Lunch & Prayer
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12.45pm to 13.45pm
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Breakout Group C
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CPD:1
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Session:
Track 1
Title:
Cancer Civil Society Organization Framework for Ensuring Equitable Person-Centered Cancer Control
Speaker:
Dr. Hadi Mohamad Abu Rasheed
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Learning Objectives:
• Understand the significance of Equitable Person-Centered Cancer Control from the perspective of people living with cancer
• Understand the social determinants of health impact on cancer control
• Describe the potential role of cancer civil society in enabling a community partnership framework for Equitable Person-Centered Cancer Control
Description:
There is a growing understanding and interest of cancer and equity. The focus on how the social determinants of health impact the cancer continuum through differential exposure to cancer risk factors, including tobacco; chronic infections; reproductive, occupational, and environmental factors; limited knowledge and awareness of cancer; and limited access to and use of cancer services, where these risk factors often lead to poorer outcomes. In addition, there are huge disparities around the world in the ability of people to access cancer information and prevention services, early detection and screening programmes, cancer medicines and therapy, pain medicines and palliative care. For many people, appropriate diagnosis and treatment for cancer occurs too late and frequently not at all. Poverty, lack of access to information and services, misinformation and misconceptions, stigma and discrimination are deeply intertwined with the social determinants of health and exert important influences on the way cancer is understood and lived. So it is of high priority to understand and support cancer civil society in enabling a community partnership framework for Equitable Person-Centered Cancer Control which adopts a more holistic, health-promoting, and home & community-based approach to meet the evolving needs of community in cancer control.
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Session:
Track 2
Title:
Importance of Staff Engagement to Person-Centered Care (PCC)
Speaker:
Michael Giuliano
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Learning Objectives:
• Explain the link between PCC and quality improvement
• Demonstrate the impact of PCC concepts in improving engagement
• Discuss the importance of staff engagement to improvement sustainability
• Provide guidance on how to improve staff engagement to support PCC implementation
Description:
This session will use a private hospital case-study to highlight the linkage between the implementation of PCC concepts to support sustainability of healthcare quality improvement initiatives. Furthermore, it will specifically discuss how PCC concepts impacts the staff engagement that facilitates ongoing improvements and sustainability of outcomes. The discussion will also include guidance on how to improve staff engagement when driving change by stressing on the importance of the caregiver in supporting a culture of person-centered care.
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Session:
Track 3
Title:
Psychological Services for Holistic Patient Care at a Level 1 Trauma Center in Qatar
Speaker:
Dr. Tulika Mehta Agarwal
Dr. Gustav Strandvik
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Learning Objectives:
• Discuss how psychology can assist victims of trauma, regardless of their educational, ethnic, religious, or cultural heritage
Description:
Trauma victims experience a gamut of emotions from accident through recovery. Studies have found high levels of psychological distress in trauma survivors. Psychological services were instituted as standard practice at Hamad Trauma Center from March 2018.
This session will discuss how early psychotherapeutic interventions can improve trauma-associated psychological symptoms, as well as acceptance, coping skills and pain management. Pearl of wisdom: Psychological support is an integral part of holistic trauma care.
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13.45pm to 14.45pm
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Breakout Group D
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CPD:1
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Session:
Track 1
Title:
Primary Care Initiatives to Promote Healthy Communities
Speaker:
Dr. Samya Ahmad Al Abdulla
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Learning Objectives:
• Discuss how primary care is ideally placed to promote healthier communities
• Explain awareness of preventative and health promotion initiatives in primary care
• Understand the importance of patient centered care to improve service delivery and health outcomes
• Empower patients to be active participants in their care and support informed decision making
• Establish community health services to support the achievement of healthier communities
Description:
This session will focus on Primary Healthcare Corporation's (PHCC) prevention initiatives and community-based programs designed to prevent disease, improve health, and enhance quality of life; thereby promoting healthy communities.
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Session:
Track 2
Title:
Improving Engagement through Empathy
Speaker:
Rhonda Wiliams
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Learning Objectives:
• Discuss key statistics for disengagement an empathy
• Define empathy in practice
• To gain an understanding of the power of words
• Discuss strategies for improving engagement with empathy
Description:
Research indicates more than 70% of employees are disengaged. With this disengagement comes a cost for every organization that includes an impact on culture, morale, quality, productivity and revenue.
In this session we will explore how leaders can increase engagement through leading with empathy.
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Session:
Track 3
Title:
The Impact of Having a Relative in a Need for Cornea: The Knowledge, Attitude, and Willingness for Corneal Donation (KAWCD) Questionnaire
Speaker:
Dr. Razan Nabe Aburumman
Dr. Sohayla Yasin Dababseh
Dr. Hadeel Haitham Al-Rawi
Dr. Luma Riyad Ali Taweel
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Learning Objectives:
• Identify the predictors for a person’s willingness towards cornea donation, and the impact of having a relative in a need for cornea transplantation on the willingness to donate cornea
Description:
This study aims to find predictors for a person’s willingness toward cornea donation and the impact of having a relative in a need for cornea transplantation on the willingness to donate cornea. Despite the advancement in this field, corneal donation is still the only source for cornea.
Using the questionnaire on Knowledge, Attitude, and Willingness for Cornea Donation (KAWCD), a tool specifically designed to measure the knowledge about corneal donation, and the attitude towards it, this session intends to give participants better understanding about corneal transplantation and corneal donation.
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14:45 - 15:15
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Break and Prayer
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15:15 - 16:15
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Breakout Group E
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CPD:1
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Session:
Track 1
Title:
A Delicate Balance: Lessons Learned from Maintaining a Safe Care Environment that Welcomes Family Caregivers
Speaker:
Sara Guastello
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Learning Objectives:
• Understand the important relationship between family presence and participation and health.
• Discover techniques to promote a balanced approach to family presence that keeps people safe and together, even during challenging times.
• Learn a collaborative, evidence-informed, person-centered process for ensuring visitation policies are aligned with current conditions
Description:
The COVID-19 pandemic revealed the harmful aftermath of infection control measures that conflict with our natural human instincts and needs to be with loved ones during a healthcare episode. Looking back, we can see how policies that separated patients from essential family caregivers negatively affected patients’ physical and mental well-being and limited family members’ ability to connect with the care team and advocate effectively for their loved ones. Restrictive policies also caused moral distress for healthcare workers whose ability to deliver high quality, person-centered and compassionate care was compromised without family members as their partners in care.
While many healthcare organizations have taken steps to ease rigid restrictions enacted at the beginning of the COVID outbreak, teams are still wrestling with what it means to “open up” visitation, what it will take and how to support staff through these changes. In this session, drawing on lessons from the recent past, we will explore how we can move forward to reinstate patient-directed visitation and fully embrace family caregivers as integral members of care team in ways that keep people safe and together.
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Session:
Track 2
Title:
Collaboration and Teamwork
Speaker:
Dr. Kimberly Barrieault
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Learning Objectives:
Participants will learn or fine-tune their understanding of the basic elements for creating a collaborative team that works together. Specific focus will be paid to:
• Showing value and appreciation of others
• Inviting diverse perspectives
• Communicating empathy- even in difficult situations with teammates
• Providing trust-building handoffs centered on the patient experience
• Asking for what you need in a team-building manner
• Initiating relationship-building conversations
Description:
The Language of Caring helps caregivers to communicate with patients, families, and the entire healthcare team in ways that build relationships, earn trust, and foster engagement and cooperation. This session focuses specifically on how to fine-tune the specific communication skills used to strengthen collaboration and teamwork. Effective teams work together to promote the best interest and optimal outcomes for patients and families, and teams that are highly collaborative tend to have increased employee and physician engagement scores.
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Session:
Track 3
Title:
Elevate the Human Experience in Telehealth
Speaker:
Dr. Rana Abdel Malak
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Learning Objectives:
• Explore telehealth modalities applicable in healthcare
• Explore the four Ps model/framework incorporating the needed competencies for structured telehealth programs
• Explore the practice of telepresence to elevate the human experience for care delivered via telehealth
Description:
accelerator for digital innovation in health, and particularly for care delivered via telehealth. During the peak of the pandemic in 2020, telehealth use recorded an unprecedented high with an estimated 80% growth rate. Post pandemic, this growth rate is expected to stabilize at around 30% annually.
This exponential growth occurred without regards to proper implementation and integration strategies, and to staff and provider’s training needs, which left its negative impacts on the care delivery. To bridge this gap, this presentation will first describe telehealth modalities that are now mostly in use in healthcare, followed by a walkthrough of the four Ps model. This is a proposed competency framework that supports building more integrated, comprehensive, and structured telehealth programs in hospitals and care facilities. At last, the practice elements of telepresence (or screen-side manners) will be explored as the cornerstone for elevating the human experience of care delivered via telehealth. What is certain is that telehealth modalities will be part of the future of work in health. Agile healthcare organizations will require proper implementation and training strategies for telehealth programs to ensure sustainability of safe and empathic care.
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16.15pm to 17.15pm
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Session:
Plenary 2
Title:
The Final Chapter: Person-Centered Care at the End-of-Life
Speaker:
Anne L. Rooney
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Learning Objectives:
• Describe specific challenges faced by patients and families at the end-of-life.
• Identify how the focus of care shifts from curative to palliative at the end-of-life.
• Discuss how the unique demands of COVID-19 present additional challenges to providing person-centered care at the end-of-life and how healthcare providers have successfully addressed them.
• Discuss best practice strategies for incorporating person-centered care at the end- of life.
Description:
This presentation will address the unique physical, psycho-social, and spiritual challenges faced by patients and families at the end-of-life, as well as best practices and strategies to address them with compassion and person-centeredness. Specific challenges related to caring for patients and families in the age of COVID-19 will be included.
CPD: 1
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17.15pm to 18.15pm
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Session:
Poster Presentations
Speakers:
Mohammed Aldhoun Meenakshi Pherwani Kenneth Jun B Logrono Dr. Charmaine D'Souza
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Learning Objectives:
Learn from the experiences of poster presenters in implementing project initiatives using PCC practices and methodologies.
Description:
Authors of selected posters for each track will present the content/learning to the participants.
CPD: 1
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