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Time
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Session, Title and Speaker
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Learning Objectives and Description
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8.30am to 9.30am
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Session:
Plenary 3
Title:
Helping Healers Heal: Providing Emotional and Psychological Support to Healthcare Workers through the COVID-19 Pandemic
Speaker:
Dr. Eric Wei
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Learning Objectives:
• Be able to describe second victim syndrome and how it contributes to burnout
• Understand the H3 framework for emotional and psychological support for healthcare workers
• Identify concrete next steps for incorporating H3 framework into your organization
Description:
The COVID-19 pandemic has ignited an out of control mental health crisis in the US healthcare system that resulted to healthcare workers from all disciplines to burnout, drop out, depression, and suicide. We have lost 400 US physicians in one year due to suicide alone. In this session, we will share how the nation’s largest municipal healthcare system leveraged and evolved their Helping Healers Heal (H3) and behavioral health services to emotionally and psychologically support their 42,000 staff through this ‘once in a century’ pandemic.
CPD: 1
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9.30am to 10.30am
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Breakout Group F
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CPD:1
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Session:
Track 1
Title:
Care Partner: Journey of Innovation & Partnership in the Community
Speaker:
Asmahan A. M. Abdo
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Learning Objectives:
• Understand the PNS journey in Care Partner Program
• Discuss the challenges faced in the community when identifying the care partner
• Explore the innovations and initiatives taken in empowering care partner
Description:
The purpose of this session is to explore the care partnership in community setting. The journey of PNS Care Partner Program are initiated upon the start of our service at the patient’s home. The challenges faced when identifying the care partner, its barriers, and the innovation towards better care partnership will be discussed in this session.
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Session:
Track 2
Title:
Pandemic Planning at Children’s Health Queensland Hospital and Health Services
Speaker:
Prof. Frank Tracey
Prof. Tania Hobson
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Learning Objectives:
• Insights to the establishment of a system-level, person-centered governance approach to readiness and response actions for COVID-19
• A practical guide to practices and processes that are effective and sustainable in improving family’s experiences and supporting workforce well-being
• How engagement with consumer representatives can be used as a critical enabler in a person-centered response for COVID-19
Description:
The Children’s Health Queensland Hospital and Health Service (CHQHHS) is a statewide health service with tertiary and quaternary services based in the south east corner of Queensland, Australia. Families from bordering regions of southern states also access CHQHHS. The COVID-19 pandemic has significantly impacted family’s healthcare needs and access to services and increased the demand on the CHQHHS workforce. From the outset, the CHQHHS executive leadership team formulated a Readiness and Response Program (RRP) based on the WHO Hospital Preparedness Checklist and strengthened by consumer engagement, person-centered care and workforce well-being workstreams. The RRP aimed to meet and advocate for the ongoing healthcare needs of children; to consistently provide accurate information and address concerns of consumers and staff; and support neighboring health services. Retrospectively, a case study approach was used to pragmatically and contextually describe how families, CHQ workforce and care partners experienced the RRP (from March to June 2020) so as to determine the long-term effectiveness and sustainability of strategies implemented in to meeting emerging and long term needs of families and staff. This presentation will describe the RRP and the practices and processes that were effective and sustainable in improving family’s experiences and supporting work-force well-being.
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Session:
Track 3
Title:
The Tale of Engaging Families in Research
Speaker:
Dr. Albara Alomari
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Learning Objectives:
• Highlight the importance of engaging families in researching and changing practice, including the challenges and barriers they face and how they can overcome it
• Underline the process of families building research capacity and capability, and their transition from ‘uncertainty and doubt’ to ‘confidence and self-belief’
Description:
Implementing evidence-based practice is a complex but valued process that requires support for communities to make it a reality in care delivery (Cullen & Titler, 2004). Parents of the patients are unable to use research in current practice due to the perception of a lack of power, lack of knowledge and limited authority to make changes in their practice setting (Hockenberry, Wilson, & Barrera, 2006). Families lack confidence in their ability to critically evaluate empirical research and work in environment that do not always support research (Hockenberry et al., 2006; Huber, 1994). However, parents and care givers are in a position to question practice and use scientific knowledge and research when making decisions (Jacobson, Warner, Fleming, & Schmidt, 2008). We must spark families and care givers interest and involvement in all segments of the research process (Huber, 1994). Although many studies focus on the importance of families to engage in research (Beck, 2002; Cullen & Titler, 2004; Hockenberry et al., 2006), few studies have focused on how to involve them to become research active.
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10.30am to 11.30am
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Breakout Group G
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CPD:1
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Session:
Track 1
Title:
Healthy Communication in Long-term Care: Working Together as a Team, Growing Stronger as a Family
Speaker:
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Learning Objectives:
• Define effective communication and teamwork
• Describe how teamwork training and improved communication can optimize patient safety
• List the barriers, tools, and strategies to an effective communication and teamwork
• Understand the different communication and teamwork tools
• Identify communication strategies for patients and family members
• Review solutions to teamwork and communication challenges
Description:
Patient safety experts agree that communication and teamwork skills are essential for providing quality health care. When both clinical and non-clinical staff collaborate effectively, healthcare teams can improve patient outcomes. A key aspect in improving communication and teamwork in health care setting is to engage patients and family members. Increasingly, research shows a correlation between increased patient and family engagement and fewer adverse events. Determining how patients and families want to be involved in their care and engaging them in designing their plan of care increases their understanding of tests, procedures, and anticipated care outcomes, including a successful discharge.
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Session:
Track 2
Title:
PFAC: Our True Partners in Care
Speaker:
Dr. Khalid Al-Jalham
Ms. Khadija Mohammed
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Learning Objectives:
• Recognize the impact of partnering with the Patient and Family Advisory Council (PFAC) in improving Person-Centered Care practices in ACC
• Understand the role of PFAC and its role of providing unique perspectives and valuable feedback about their experiences in the hospital
• Discuss different initiatives, programs, and engagement activities in partnership with PFAC, as implemented in ACC
• Describe strategies implemented during COVID-19 to continue meeting the patient, family, staff, and community needs and preferences.
Description:
This session will discuss the collaborative partnership among patients, families, leadership, and the staff ((Patient and Family Advisory Council). It will also highlight the delivery of safe and quality health care by providing ways for the community to collaborate with the facility and enhance its patient care experience.
The demand for healthcare is increasing and continuously evolving. Therefore, identifying strategies that will promote person-centered care is imperative. More than ever, implementing innovative and adaptive person-centered care initiatives and programs dramatically provides more integrative care for patients, their families, and healthcare workers. The speaker will highlight how care is improved through genuine partnerships with patients and their families and different engagement activities that promote staff and community well-being. Understanding the value of true partnership through engaging and collaborating with patients, their families, and healthcare workers is the key takeaway in this session.
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Session:
Track 3
Title:
The Impact of Patient Experience on Quality Care
Speaker:
Dr. Ahmad Al Khateib
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Learning Objectives:
• Understand the concept of patient experience
• Differentiate between patient experience and patient satisfaction
• Describe the importance of patient experience for healthcare organization
Description:
Healthcare organization and accreditation bodies started to focus more on the concept of patient centric as a critical standard. In this presentation, we are trying to explain how patient experience outcomes can be used to improve peron-centered care in healthcare organizations.
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11.30am to 12.30pm
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Lunch & Prayer
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12.30pm to 13.30pm
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Session:
Plenary 4
Title:
Personomics: Seeing the Person While Seeking Precision
Speaker:
Dr. Roy C. Ziegelstein
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Learning Objectives:
• Define and distinguish Precision Medicine, Personomics, and Patient-Centered Care
• Describe the origins of the term Personomics
• Identify perspectives on the term Personomics
Description:
This presentation will discuss Personomics, the understanding of an individual’s unique psychological, social, cultural, behavioral, and economic (and other) factors that influence health and health care. The term emphasizes that these factors are as important as the more traditional “-omics” of Precision Medicine (e.g., genomics, proteomics, and pharmacogenomics). Personomics recognizes that patient-centered care that is focused on the health needs and desired health outcomes of each individual cannot be provided without understanding the important factors that make each individual unique in the context of their health and health care
CPD: 1
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13.30pm to 14.30pm
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Breakout Group H
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CPD:1
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Session:
Track 1
Title:
From Classroom to Communityl
Speaker:
Nadya Al Rauili
Dr. Khawla Ahmad Athamneh
Dr. James Laughton
Dr. Hadi Mohamad Abu Rasheed
Dr. Mohamad Alabiad
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Learning Objectives:
• Enable healthcare professionals to focus on person-centered care improvement initiatives addressing the needs of the patients, their families and the community
• Explore the impact of the Capacity and Capability Building programs on improving the delivery of healthcare services to the community
Description:
Qatar’s changing healthcare landscape has meant that a renewed focus on quality improvement and efficiency is required to deliver sustained changes to maximize resources that will translate and influence person-centered care and patient safety. It talks about an approach that is targeted at all levels across HMC and its healthcare partners to build capacity and capability that translates into results focusing improved healthcare outcomes. Capacity and Capability Building Program has generated QI champions, advisors, leaders and experts across the system which aims to embed person-centered care and transformation through their improvement initiatives. Whilst, it is common for hospitals to work on improvement initiatives, there are aspects of the healthcare system which caters healthcare services to the community that has extensively been doing transformation and improvement initiatives which resulted to better patient experience, improved patient safety and healthcare outcomes. This breaks the barrier of thinking that it’s not possible because it is happening across our system and the results are outstanding. This session will showcase how the training programs obtained from the four corners of a classroom are translated into better healthcare outcomes of the community. It will demonstrate that these trainings programs are indeed the fuel to ignite change and improvement in the community.
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Session:
Track 2
Title:
Staff Stress and Resiliency: Creating the Path Forward
Speaker:
Mandy Kilmartin
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Learning Objectives:
•Identify different sources of stress and their impact
•Describe trauma-informed care
•Understand traits of resilience
•Review tactics to manage stress before it manages you
Description:
Stress among healthcare workers is at an all-time high and may not diminish any time soon. Understanding sources of stress, recognizing its impact, and identifying the traits and tactics of resilience, can helps move individuals from suffering to stress management, while bringing awareness to the compassion-blockers that can prevent caring behaviors from becoming visible.
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Session:
Track 3
Title:
Early Transition to Remote Follow-up for Circular Frame Patients
Speaker:
Jamila Tukur Jido
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Learning Objectives:
• Present our institution's work on incorporating technology for the follow-up of complex trauma patients
Description:
Routine face-to-face appointments is the current standard of care in the follow-up of circular frame patients. However, work from our institution indicates this is no longer the most cost or time-effective way of delivering follow-up care. This prospective study has looked at the use of technology to facilitate a remote follow-up model looking at successes and rooms for further development.
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14.30am to 15.00pm
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Break & Prayer
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15.00pm to 16.00pm
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Breakout Group I
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CPD:1
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Session:
Track 1
Title:
Piloting Support Groups in Primary Health Centers
Speaker:
Dr. Syed Mohammad Tayib
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Learning Objectives:
• Understand what support groups are and the case for conducting support groups
• Know how to get staff and client consensus and inputs on running support groups
• Illustrate planning the execution, setting rules of engagement, running support groups, learning and improving every meeting
• Discuss the way forward
Description:
Asymmetry of information among healthcare providers and the community is a serious concern when it comes to the intricacies involved in self-care, especially for chronic disease patients. A Diabetes Support Group in Airport health center was established with the intent to bridge the gap between the community and the healthcare provider and to initiate a dialogue that encourages transparent sharing of information and a "no judgement" and welcoming environment that promotes learning. The support group gave a platform and an opportunity for clients with diabetes to come together and share their experiences managing their disease on a day-to-day basis whilst learning from each other. A controlled environment for sharing the information is created by providing a filter through a moderator (a clinician) who always verifies that appropriate information is being shared among the clients. An education session in the beginning of the meeting provides an opportunity for clients to learn and understand how to take care of themselves. A Q&A session follows which allows the clients to resolve any doubts or concerns. The Way Forward intends to escalate support groups, horizontally and vertically keeping in mind the needs of the community.
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Session:
Track 2
Title:
Patient and Family Engagement in Action: Shared Decision-Making
Speaker:
Ms. Sara Guastello
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Learning Objectives:
• Define Shared Decision-Making (SDM)
• Differentiate between informed consent and SDM
• Discuss the importance of SDM in healthcare
• Understand how to apply SDM in real life
Description:
Shared Decision-Making (SDM) is more than informed consent and more than asking patients what they think of a recommended treatment plan. It is a collaborative process that encourages patients and families to take an active role in decision-making and treatment planning. This ensures that personal healthcare decisions not only reflect medical evidence and clinicians’ specialized knowledge, but also the individualized and invaluable information from patients about their values, preferences, goals and concerns. In other words, shared decision-making is a technique that translates the person-centered care tenet of “knowing what matters” into a concrete practice. However, despite the growing evidence for how SDM improves health outcomes and lowers costs, many care teams continue to struggle with how to most effectively invite patients to express their preferences and values and then integrate that knowledge into the care plan. In this session, participants will be introduced to simple ways to build elements of shared decision making into day-to-day encounters with patients, patients’ families, and other caregivers.
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Session:
Track 3
Title:
Steps to Creating an Inclusive Environment
Speaker:
Jim Kinsey
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Learning Objectives:
At the end of the breakout session, participants will be able to:
• Define inclusion and belonging
• Emphasize the importance of inclusion in creating belonging
• Identify steps to creating an inclusive climate
Description:
There has been much focus on the concepts of diversity, equity, and inclusion. This session will show participants the steps necessary for an organization to become more consistently inclusive. The session will provide key understandings of how belonging can lead to belonging.
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16:00 - 17:00
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Breakout Group J
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CPD:1
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Session:
Track 1
Title:
Vocera Team Sepsis: Strong Improvement Tool in Acute Sepsis Management in Children
Speaker:
Rasha Ashour
Joy Kiat-Floro
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Learning Objectives:
• Highlight the recent steps in the implementation of the Clinical Sepsis Care Pathway in children at Sidra Medicine. Focus on the implementation of the VOCERA- TEAM SEPSIS (novel tool) in Pediatric non-ICU setting in the State of Qatar: how implementation was supported by understanding multidisciplinary knowledge of Sepsis; design of an appropriate escalation tool for non-ICU environment; compliance & Success
• Discuss the Future plans
Description:
Sidra Medicine’s pediatric inpatient non-critical care units provide a focused ward round structure with a multidisciplinary team at the bedside, enabling a collective review of the patient. Team Sepsis, a multidisciplinary team, was established in March 2022 with the aim to reduce the number of preventable sepsis-related deaths to zero. The initial phase assisted in identifying unforeseen challenges. A 30% increase in administering intravenous (IV) antibiotics within the golden hour was noted in the pediatric medical and surgical units within this first phase to achieve 75% compliance by the end of 2022. The Team Sepsis’ core members include Clinical Nurse Leader, Vascular Access Management Team, Senior Residents, on-call Clinical Fellows, and on-call Physicians. Simulations were conducted accordingly by the clinical nurse facilitators and resident physicians, in coordination with the sepsis program leads, Sidra IMT (Vocera and Security Control System) team, and service & security operation center. A Team sepsis workflow was created, reviewed, and socialized to assist with the simulations and implementation.
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Session:
Track 2
Title:
Shared Decisions and Partnership is Truly Caring
Speaker:
Dr. Hanan Saleh A Alyazeedi Alyafei
Mai Bakri
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Learning Objectives:
• Inform the audience on the benefits of PCC accreditation and the importance of involving end users in service improvement innovation to be true ambassadors of service
Description:
Home Health Care Services (HHCS) will take the audience on a journey of PCC experience with the formation of Patients & Families Advisory Council (PFAC) and the partnership that has helped HHCS to transform care according to what the patients and family/caregiver expect.
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Session:
Track 3
Title:
Planetree International Framework for Excellence in Person-Centered Care
Speaker:
Christy Davies
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Learning Objectives:
• Explain the Person-Centered Care Certification framework and criteria, including critical success factors for sustainable implementation of person-centered practices
• Be familiar with the Certification program, including applicability across the continuum of care, across cultures around the world, and the benefits to patients, residents, families, and caregivers
• Know how to use Planetree’s Certification Program Manual, criteria, and framework tools to operationalize person-centered practices, and ultimately determine readiness to apply for Certification for Excellence in Person-Centered Care.
Description:
Attendees will receive an overview of the Certification criteria and framework of quality, partnership and compassion, and how those criteria drive outcomes. They will receive practical guidance on the critical success factors of implementation and evaluation of their person-centered practices, and how the utilization of the Certification framework can generate powerful momentum to propel an organization’s culture change journey to new heights.
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17:00 - 18:00
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Breakout Group K
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CPD:1
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Session:
Track 1
Title:
Breaking boundaries with Caregivers
Speaker:
Ms. Magda Attia Elmarakby
Ms. Seham Aly Henidy
Ms. Rhealyn Perez
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Learning Objectives:
• Promote active involvement of patient, family and caregiver in communication exchange
• Accommodate learning preference and level of understanding in cultural and linguistic ways
• Identify the care partner program throughout the care and to involve care activities and safe discharge
Description:
Systems are in place to support the active involvement of patient, family and caregiver by minimizing the barrier in communication exchange and involving the patient, family or caregiver in a shared decision-making, care plan, care coordination and care partner program.
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Session:
Track 2
Title:
Engaging Patients and Families as Partners Using the Language of Caring
Speaker:
Dr. Kimberly Barrieault
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Learning Objectives:
Participants will learn how to fine-tune their communication practices to:
• Encourage patients to speak up
• Share control
• Find out patient’s views; build theories to support effective care planning
• Talk “partnership”
Description:
The Language of Caring helps caregivers to communicate with patients, families, and the entire healthcare team in ways that build relationships, earn trust, and foster engagement and cooperation. This session focuses specifically on how to fine-tune the specific communication skills used to engage and partner with patients and their family members. Partnership leads to an unparalleled patient experience, positive clinical outcomes, and a more satisfying caregiver experience.
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Session:
Track 3
Title:
Reducing Bias through Authentic Person-Centered Care
Speaker:
Jim Kinsey
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Learning Objectives:
•Describe how person-center care can assist in reducing bias.
•Explain the differences between equality and equity in person-centered care.
•Identify how using empathic communication, identifying preferences, and experience taking can elevate the person-centered experience.
Description:
Reducing bias is key to providing equitable care in any environment. Equity is also seen in Person-Centered Care. To achieve this, an organization looks to how effective their processes of empathic communication, identifying preferences, and experience taking. Placing these practices consistently will elevate the organization to delivering authentic person-centered care.
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18:00 - 18:15
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Poster Awards Ceremony
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18:15 - 18:30
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Session:
Closing Remarks
Speaker:
Dr. Abdulla Al Ansari
Dr. Hanadi Al Hamad
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Learning Objectives:
Participants will be able to recall all the learnings from the forum and inspire them how important the concept of Person-Centered Care in healthcare and in general.
Description:
Summary of overall forum Learnings
CPD: 0.25
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