Be prepared for unexpected patient reactions. Report and document all incidents in line with organizational policy, including any exposure to blood/body fluids/infectious materials.

1. Hematoma Formation: Blood leaks into tissue during/after venipuncture.

Causes: Commonly caused by:

  • Fragile/small veins
  • Needle fully through or partially in the vein
  • Needle removed while tourniquet on
  • Blind probing
  • Inadequate post-draw pressure

Signs: Rapid swelling at or near the puncture site.


Actions:

  • Remove needle immediately
  • Apply pressure ≥ 2 mins
  • Use cold compress/ice pack

Prevention:

  • Remove tourniquet before needle
  • Maintain stable needle position
  • Remove tube before needle
  • Confirm site is sealed before bandaging
  • Ask the patient NOT to bend the arm, because doing so causes a hematoma.

2. Accidental Arterial Puncture

Signs: Bright red, pulsing blood or rapid tube fill

Actions:

  • Remove needle immediately
  • Apply firm pressure ≥ 5 mins
  • Notify supervisor/physician & document

3. Dizziness / Syncope (Fainting)

Signs: Pallor, dizziness, lightheadedness, hyperventilation


Actions:

  • Stop procedure, release tourniquet, discard needle
  • Lay patient flat / recline chair
  • Loosen tight clothing
  • Monitor until recovery
  • Call nurse/physician/Code Blue if unresponsive
  • Document as a Phlebotomy adverse reaction

Prevention:

  • Never draw blood from standing patient

4.Nausea / VomitingActions:

  • Stop collecting immediately
  • Reassure patient, provide emesis basin
  • Apply cold compress to forehead
  • Instruct patients to breathe deeply/slowly

5. Anxiety / Fear

Common in patients with cognitive decline or mental health issues

Actions:

  • Explain steps calmly
  • Reassure patient throughout
  • Use clear, calming communication

6. ​Excessive Bleeding

Common in patients on anticoagulants (e.g., aspirin, warfarin)

Actions:

  • Apply firm pressure until bleeding stops
  • Elevate arm above heart level
  • If bleeding persists >5 mins, notify physician​