Patient and Family Advisory Council
The Ambulatory Care Center has established a dedicated Patient and Family Advisory Council (PFAC), bringing patients, families, and healthcare professionals together in meaningful partnership. Through this collaborative forum, the PFAC members share their experiences, insights, and perspectives to help shape services, enhance care delivery, and improve the overall patient and family experience. PFAC reflects a strong commitment to person-centered care by ensuring that the voices of those we serve remain at the heart of everything we do.
Patient and Family Education Materials
The Ambulatory Care Center develops comprehensive Patient and Family Education Materials to support informed, confident, and active participation in care. These resources are designed to enhance understanding of health conditions, treatment options, and self-care practices, enabling patients and families to make well-informed decisions throughout their healthcare journey. Developed in alignment with person-centered care principles, these materials promote clear communication, shared understanding, and improved health outcomes.
Person-Centered Care Library
The Ambulatory Care Center offers a dedicated Person-Centered Care Library, providing patients with convenient access to a wide range of resources that support compassionate, collaborative, and person-centered care. The library features diverse genres including fiction, non-fiction, self-help, and children’s books, alongside educational materials, best practices, tools, and learning resources. It serves as a valuable hub that encourages learning, reflection, and engagement, while reinforcing HMC’s commitment to delivering respectful and compassionate care across all settings. To learn more, visit the
Person-Centered Care Library
Our Performance
The Ambulatory Care Center monitors its PCC performance through clearly defined Key Performance Indicators (KPIs) that reflect their commitment to delivering safe, compassionate, and high-quality care. These KPIs help measure progress in areas such as patient experience, communication, engagement, and service excellence. By regularly tracking and reviewing these indicators, the facility ensures continuous improvement and strengthens its ability to provide care that is responsive to the needs, values, and preferences of patients and their families.
know more about ACC's KPI
