Center for Patient Experience and Staff Engagement - The World’s First Planetree Professional Department


HMC’s Center for Patient Experience and Staff Engagement (CPESE) has started its journey to become the world's first Planetree Professional Department. This achievement has required CPESE team members to successfully complete the Planetree Fellowship Program, earning minimum credit points established by Planetree. The program aims to recognize healthcare professionals and students who have expanded their knowledge of person-centered care approaches and applied this knowledge effectively in practice.

In 2019, a total of 20 staff members from CPESE were awarded with Planetree’s Fellow in Person-Centered Care during the inaugural Patient Experience Forum in Doha, Qatar, marking them as global pioneers in this recognition. CPES​E was also distinguished as the world’s first ‘Planetree Professional Department’ and presented with the ‘Early Adopters of the Planetree Fellow in Person-Centered Care Program’ designation at the Planetree PCC Conference in Orlando, Florida.

Becoming a Fellow signifies not only a commitment to person-centered care principles but also a demonstrated track record of implementing these principles in healthcare settings. The Fellow in Person-Centered Care Program emphasizes expanding knowledge of person-centered approaches and applying this understanding to enhance healthcare delivery. HMC values its association with the Fellow in Person-Centered Care credential, reflecting its dedication to prioritizing person-centered care.


Planetree Fellow in Person-Centered Care Program


​The Planetree Fellow in Person-Centered Care Program recognizes individuals who actively promote person-centered care principles worldwide. Founded on the belief that individual efforts can significantly impact healthcare delivery, Planetree International fosters a structured program to honor those embodying these principles.

For over forty years, Planetree International has aimed to personalize and humanize healthcare experiences, benefiting patients, families, and healthcare staff. In addition to certifying organizations for person-centered care excellence, Planetree offers the Fellow in Person-Centered Care credential to individuals who demonstrate:

Learning: Expanding knowledge of person-centered care

Doing: Applying this knowledge into practice

Sharing: Sharing insights to advance person-centered care

Planetree’s Fellow in Person-Centered Care Program emphasizes the participation of caregivers, regardless of their professional role or educational background, in advancing person-centered care. It is accessible t​o individuals across various roles, including clinical and non-clinical staff, leaders, frontline caregivers, and professionals at any stage of their career journey.​