The Person-Centered Care Ambassadors Program, an initiative of CPESE, was launched in November 2019. This program was designed to improve the hospital experience of patients and families, promote person-centered practices, and cultivate a compassionate volunteer community within the public health system. The PCC Ambassadors represent diverse backgrounds, cultures, and professions, each making a distinctive, positive impact on the lives of HMC patients through their individual contributions.
The PCC Ambassadors Program aligns seamlessly with HMC’s Healthcare Strategy for 2024-2030, which aims to transform healthcare in Qatar by prioritizing high-quality, innovative, and person-centered care. This initiative supports HMC’s commitment to enhancing patient experiences and outcomes, reinforcing the organization’s role as a leader in the healthcare sector.
The PCC Ambassadors Program presents a unique opportunity to deliver person-centered care and enhance patient experience for the following reasons:
1.The PCC Ambassadors Program is grounded on the principles of person-centered care, supported by recent studies emphasizing the positive impacts of volunteers in supporting such programs in hospitals.
2.The PCC Ambassadors play a crucial role across various healthcare settings, offering valuable support to patient care at HMC.
3.The various services of PCC Ambassadors across HMC hospitals are cost-effective and contribute significantly to higher levels of patient satisfaction.
4.Research shows a direct link between formal volunteering and various physical and mental health benefits, including improved emotional well-being, lower stress levels, and greater life satisfaction. These benefits highlight how giving back to the community positively affects an individual’s health.
5.Through the PCC Ambassadors Program, HMC continues to lead in transforming healthcare delivery by integrating compassionate, person-centered practices into every aspect of care.
Vision
To establish a globally renowned volunteering program dedicated to person-centered care and healthcare excellence.
Mission
To provide continuous support to patients and their families throughout their care journey. The program also aims to assist and collaborate with facility staff to enhance patient care.
Core Values
The PCC Ambassadors Program is guided by the RESPECT model values:
- Reliable service delivery
- Excellence as our standard
- Safe and clean environment
- Person-centered care
- Empowerment, enabling each individual to perform their best
- Concern for community well-being
- Teamwork that is interdisciplinary and collaborative
To learn more about the PCC Ambassadors Program, please visit: https://www.hamad.qa/en/Visitor%20Information/CPESE/Pages/default.aspx
