In our pursuit of excellence, Enaya and Daam Specialized Care Center became the first HMC facility to receive the Certification for Excellence in Person-Centered Care in August 2020. This milestone reflects our commitment to prioritizing patients' needs and preferences. Our unwavering dedication to PCC principles ensures patients feel heard, respected, and actively involved in their care, enhancing communication and increasing satisfaction among patients and staff.
Through the Patient and Family Advisory Council, we foster open collaboration among patients, family members, and our clinical and administrative staff. This ongoing partnership continuously enhances services and shapes a healthcare system that genuinely places patients at the center of their care journey. PFAC members contribute valuable perspectives and suggestions, helping us to refine our services to better meet patient needs. By valuing the insights of patients, families, and caregivers, Enaya creates a supportive and responsive environment, making a lasting impact on patient wellbeing and ensuring high standards of care.
Dr. Hanan Saleh AlyafeiSenior Consultant and PCC Clinical Champion,
Home Health Care Services
In our pursuit of Person-Centered Care, Home Health Care Services (HHCS) has adapted hospital standards for community settings. Engaging stakeholders—healthcare providers, patients, and families—enabled us to tailor these standards to our community's specific needs. Our goal is to enhance care quality, enhance health outcomes, and ensure a positive healthcare experience by treating each person uniquely, respecting their background, culture, beliefs, and personal circumstances. Since achieving Gold Certification for Excellence in Person-Centered Care in 2020, we've seen enhanced quality of care, increased patient satisfaction, improved clinical outcomes, better staff morale and collaboration among stakeholders.
The journey to person-centered care certification represents a transformative endeavor in delivering compassionate, comprehensive, and personalized care. Embracing this approach fosters a culture of empathy, cooperation, and respect that empowers individuals and enriches the overall healthcare journey. Despite its challenges, the PCC certification yields profound benefits for both caregivers and recipients of care.
Ms. Nadya Al-Rauili
Executive Director, Private Nursing Services, Home Health Care Services, and Community Medical Equipment Services
PCC Executive Champion, Private Nursing Services
In 2020, Private Nursing Services earned Gold Certification for Excellence in Person-Centered Care following a rigorous evaluation by Planetree International. In 2024, we received approval from the Planetree International Review Panel to apply for Distinction Certification, which requires maintaining Gold-level standards while furthering person-centered care. To achieve this distinction, we have identified scalable practices for incorporating patient, resident, and family perspectives into ongoing healthcare improvements beyond certification requirements. One of our initiatives included our Patient and Family Advisors co-designing modules for the Compassionate Human Interactions Training, tailored for Arabic-speaking patients and families. Additionally, we launched other initiatives to reduce health disparities among vulnerable populations, including those with dementia.
We strive for the highest standard of recognition, aiming to provide high-quality, safe, and compassionate care, reflecting our commitment to excellence for our patients.
Dr. Muna Al MaslamaniChief Executive Officer, Medical Director and PCC Executive Champion, Communicable Disease Center
Medical Director and PCC Executive Champion, Hamad General Hospital
Person-Centered Care in healthcare significantly benefits patients and revitalizes healthcare providers in their mission. This approach emphasizes collaboration between patients and providers to achieve the best outcomes. It promotes patient responsibility, autonomy, and independence, proving its effectiveness in fostering empowerment and resilience.
Achieving the Gold Certification for Excellence in Person-Centered Care has transformed the Communicable Disease Center (CDC) into a supportive family environment. This approach extends beyond patient care, enhancing the wellbeing of everyone at CDC. A culture of listening and mutual support, especially during challenging times, strengthens bonds and fosters resilience among staff. This camaraderie enhances teamwork and creates a positive work environment where everyone feels valued.
Building on the success and principles established at CDC, Hamad General Hospital Emergency Department (HGH-ED) has also embraced the person-centered care approach. The lessons in creating a supportive, family-like atmosphere and the emphasis on mutual support and resilience have been instrumental in shaping our practices. By integrating these values, we ensure that the high-stress environment of emergency care is still grounded in compassion and empathy, fostering a cohesive and dedicated team.
Reflecting on our journey towards Person-Centered Care Certification for HGH-ED fills me with immense pride and gratitude. The team has shown unwavering dedication to enhancing the patient experience and fostering compassion and empathy. Through innovative care methods and meaningful partnerships with patients and families, we strive to meet each individual’s unique needs and preferences, inspiring others with our commitment to nurture a genuinely person-centered healthcare environment.
Dr. Zeena Al Mansoori
Senior Consultant, Ob/Gyn, WWRC
Deputy CEO & Deputy Medical Director, WWRC
Chair of P&T Committee, WWRC
The Person-Centered Care Program at the Women’s Wellness and Research Center represents a transformative approach to women’s healthcare. By placing each patient at the center of her care, listening to her needs, and tailoring services to her unique journey, the program empowers women and strengthens their trust in our healthcare system. It also inspires our teams to deliver care with compassion, professionalism, and excellence. This initiative has set a new standard for patient engagement and quality care, reflecting our unwavering commitment to innovation and the wellbeing of every woman we serve.
Dr. Nidal Asaad
Chief Executive Officer and Medical Director, Heart Hospital
The best way to deliver safe, effective, and high-quality care is through a person-centered approach that actively involves individuals in their care plans and decision-making processes. By nurturing a culture that prioritizes partnerships with patients, families, and community engagement, we enhance both patient satisfaction and our staff members’ joy at work. Our Patient and Family Advisory Council has been instrumental in supporting Heart Hospital's primary focus on maintaining a person-centered approach to care and addressing family needs as top priorities. This cultural shift towards patient and family partnerships and community engagement is essential for achieving our goals. By actively involving patients and their families in every step of the care process, we ensure that care is tailored to meet their unique needs and preferences. This collaborative approach not only improves health outcomes but also fosters a supportive and compassionate environment for both patients and staff, leading to a more fulfilling healthcare experience for all.
Dr. Omar Mohd Al Qahtani
Chief Executive Officer and Medical Director
Al Wakra Hospital
At Al Wakra Hospital, we are committed to placing people at the heart of everything we do. This means actively listening to our patients, supporting our staff, and fostering an environment where everyone feels respected, cared for, and part of a close-knit community.
Person-centered care is about recognizing each patient as a unique individual—honoring their values, preferences, and needs in every aspect of their care. It strengthens trust, enhances communication, and empowers patients to take an active role in their healthcare journey.
Together with Al Wakra Hospital leadership, department heads, teams, and patient partners, we’re building a more compassionate and inclusive experience for everyone.
I’m proud to be part of this transformation and confident that Al Wakra Hospital will continue to lead as a model of person-centered care.
Dr. Huda Abdulla Al-Saleh
PCC Specialist
Corporate Lead of Women Service’s-HMC
Senior Consultant, Obstetrics and Gynecology
Executive Director, Quality and Patient Safety
Women’s Wellness and Research Center
As a PCC specialist, I understand the vital role of treating each patient as an active partner in their healthcare journey, emphasizing trust and empathy through open communication. This includes listening to patients, involving them in decisions, and respecting their cultural and personal preferences. At WWRC, our mission is to empower patients to engage in their healthcare decisions, fostering compassionate and inclusive care for women and their families. Beyond clinical care, we started to create environments that address emotional, social, and spiritual needs. This commitment to PCC enhances our patients’ overall wellbeing and promotes a positive healthcare experience for all.
