Dr. Hanadi Khamis Al Hamad
Deputy Chief for Long Term Care, Rehabilitation and Geriatric Care
Medical Director of Rumailah Hospital and Qatar Rehabilitation Institute
PCC Executive Champion, Enaya and Daam Specialized Care Center
In our pursuit of excellence, Enaya and Daam Specialized Care Center became the first HMC facility to receive the Certification for Excellence in Person-Centered Care in August 2020. This milestone reflects our commitment to prioritizing patients' needs and preferences. Our unwavering dedication to PCC principles ensures patients feel heard, respected, and actively involved in their care, enhancing communication and increasing satisfaction among patients and staff.
Through the Patient and Family Advisory Council, we foster open collaboration among patients, family members, and our clinical and administrative staff. This ongoing partnership continuously enhances services and shapes a healthcare system that genuinely places patients at the center of their care journey. PFAC members contribute valuable perspectives and suggestions, helping us to refine our services to better meet patient needs. By valuing the insights of patients, families, and caregivers, Enaya creates a supportive and responsive environment, making a lasting impact on patient wellbeing and ensuring high standards of care.
Dr. Khalid Mohammed Ahmed Al-Jalham
Chief Medical Officer, HMC
PCC Executive Champion, Ambulatory Care Center
Person-centered care is a fundamental approach that places the patient at the heart of their healthcare journey. By recognizing each patient as an individual with unique needs, preferences, and values, we tailor our care to meet their expectations and enhance satisfaction. Engaging patients in their care empowers them to actively participate in treatment decisions, fostering a sense of ownership and control over their health outcomes. This approach leads to better health results, increased patient confidence, and trust in our healthcare services. When patients feel heard, respected, and involved in their care, their overall experience improves significantly, leading to higher satisfaction and better adherence to treatment plans.
Incorporating person-centered care principles into the practices of Ambulatory Care Center is essential for meeting patient needs and delivering high-quality, compassionate care that truly makes a difference. By continuously prioritizing patient engagement and personalized care, we can enhance the quality of our services and ensure every patient receives the attention and support they deserve.
Dr. Hanan Saleh AlyafeiSenior Consultant and PCC Clinical Champion,
Home Health Care Services
In our pursuit of Person-Centered Care, Home Health Care Services (HHCS) has adapted hospital standards for community settings. Engaging stakeholders—healthcare providers, patients, and families—enabled us to tailor these standards to our community's specific needs. Our goal is to enhance care quality, enhance health outcomes, and ensure a positive healthcare experience by treating each person uniquely, respecting their background, culture, beliefs, and personal circumstances. Since achieving Gold Certification for Excellence in Person-Centered Care in 2020, we've seen enhanced quality of care, increased patient satisfaction, improved clinical outcomes, better staff morale and collaboration among stakeholders.
The journey to person-centered care certification represents a transformative endeavor in delivering compassionate, comprehensive, and personalized care. Embracing this approach fosters a culture of empathy, cooperation, and respect that empowers individuals and enriches the overall healthcare journey. Despite its challenges, the PCC certification yields profound benefits for both caregivers and recipients of care.
Ms. Nadya Al-Rauili
Executive Director, Private Nursing Services, Home Health Care Services, and Community Medical Equipment Services
PCC Executive Champion, Private Nursing Services
In 2020, Private Nursing Services earned Gold Certification for Excellence in Person-Centered Care following a rigorous evaluation by Planetree International. In 2024, we received approval from the Planetree International Review Panel to apply for Distinction Certification, which requires maintaining Gold-level standards while furthering person-centered care. To achieve this distinction, we have identified scalable practices for incorporating patient, resident, and family perspectives into ongoing healthcare improvements beyond certification requirements. One of our initiatives included our Patient and Family Advisors co-designing modules for the Compassionate Human Interactions Training, tailored for Arabic-speaking patients and families. Additionally, we launched other initiatives to reduce health disparities among vulnerable populations, including those with dementia.
We strive for the highest standard of recognition, aiming to provide high-quality, safe, and compassionate care, reflecting our commitment to excellence for our patients.
Dr. Muna Al MaslamaniChief Executive Officer, Medical Director and PCC Executive Champion, Communicable Disease Center
Medical Director and PCC Executive Champion, Hamad General Hospital
Person-Centered Care in healthcare significantly benefits patients and revitalizes healthcare providers in their mission. This approach emphasizes collaboration between patients and providers to achieve the best outcomes. It promotes patient responsibility, autonomy, and independence, proving its effectiveness in fostering empowerment and resilience.
Achieving the Gold Certification for Excellence in Person-Centered Care has transformed the Communicable Disease Center (CDC) into a supportive family environment. This approach extends beyond patient care, enhancing the wellbeing of everyone at CDC. A culture of listening and mutual support, especially during challenging times, strengthens bonds and fosters resilience among staff. This camaraderie enhances teamwork and creates a positive work environment where everyone feels valued.
Building on the success and principles established at CDC, Hamad General Hospital Emergency Department (HGH-ED) has also embraced the person-centered care approach. The lessons in creating a supportive, family-like atmosphere and the emphasis on mutual support and resilience have been instrumental in shaping our practices. By integrating these values, we ensure that the high-stress environment of emergency care is still grounded in compassion and empathy, fostering a cohesive and dedicated team.
Reflecting on our journey towards Person-Centered Care Certification for HGH-ED fills me with immense pride and gratitude. The team has shown unwavering dedication to enhancing the patient experience and fostering compassion and empathy. Through innovative care methods and meaningful partnerships with patients and families, we strive to meet each individual’s unique needs and preferences, inspiring others with our commitment to nurture a genuinely person-centered healthcare environment.
Dr. Hilal Al RifaiChief Executive Officer, Medical Director, and PCC Executive Champion, Women’s Wellness and Research Center
At the Women’s Wellness and Research Center, our commitment lies in delivering person-centered services that embody our mission of providing compassionate, high-quality healthcare. We acknowledge the unique needs and aspirations of each individual who walks through our doors, going beyond mere patient care to uphold their dignity, respect their autonomy, and empower their active participation in their healthcare journey.
Adopting a person-centered approach to care has fostered an open-door policy, enhancing communication between senior management and staff. This accessibility facilitates open communication and engagement among employees and leaders. Through ongoing staff training via workshops, seminars, and online courses, we continuously enhance our person-centered care competencies.
Our emphasis on empathy and collaboration creates healing environments where both patients and staff feel valued and supported. Together with our healthcare team, we cultivate a culture of compassion and excellence within our hospital, ensuring personalized care and attention tailored to the needs of every individual we serve.
Dr. Nidal Asaad
Chief Executive Officer and Medical Director, Heart Hospital
The best way to deliver safe, effective, and high-quality care is through a person-centered approach that actively involves individuals in their care plans and decision-making processes. By nurturing a culture that prioritizes partnerships with patients, families, and community engagement, we enhance both patient satisfaction and our staff members’ joy at work. Our Patient and Family Advisory Council has been instrumental in supporting Heart Hospital's primary focus on maintaining a person-centered approach to care and addressing family needs as top priorities. This cultural shift towards patient and family partnerships and community engagement is essential for achieving our goals. By actively involving patients and their families in every step of the care process, we ensure that care is tailored to meet their unique needs and preferences. This collaborative approach not only improves health outcomes but also fosters a supportive and compassionate environment for both patients and staff, leading to a more fulfilling healthcare experience for all.
Dr. Omar Mohd Al Qahtani
Chief Executive Officer and Medical Director
Al Wakra Hospital
At Al Wakra Hospital, we are committed to placing people at the heart of everything we do. This means actively listening to our patients, supporting our staff, and fostering an environment where everyone feels respected, cared for, and part of a close-knit community.
Person-centered care is about recognizing each patient as a unique individual—honoring their values, preferences, and needs in every aspect of their care. It strengthens trust, enhances communication, and empowers patients to take an active role in their healthcare journey.
Together with Al Wakra Hospital leadership, department heads, teams, and patient partners, we’re building a more compassionate and inclusive experience for everyone.
I’m proud to be part of this transformation and confident that Al Wakra Hospital will continue to lead as a model of person-centered care.
