"PCC is exceptionally fulfilling within HMC, nurturing close relationships between the caregivers, patients and their families. My role focuses on meeting patient needs by collaborating with their families and the medical team to enhance treatment and rehabilitation plans. Working within clear guidelines enables clear goal setting and ensures accurate clinical services, aiming to improve health outcomes while boosting patient satisfaction, staff productivity, and reducing costs. PCC goes beyond individual treatment—it encompasses policies that prioritize healthcare users over organizational interests, ensuring holistic and supportive care environments. This approach not only enhances patient care experiences but also strengthens healthcare systems' ability to meet patient needs effectively and responsively."
Mr. Majed Ismail Adwairi
Staff Nurse
Enaya and Daam Specialized Care Center
"PCC has transformed my professional journey by fostering a joyful environment that embraces holistic care beyond patients’ needs. Empathy and compassion towards patients and families, along with support and recognition for staff, has cultivated therapeutic relationships and positive outcomes. Implementing PCC at ACC has notably enhanced patient and caregiver satisfaction, emphasizing health and wellness. This shift has not only improved health outcomes, including early discharge rates and follow-up care participation, but also enriched my personal and professional growth through valuable educational opportunities and meaningful lessons in empathy and teamwork."
Ms. Sharon M. Pedregosa
Staff Nurse, Intensive Care Unit
Ambulatory Care Center
"In my role as a Patient Attendant, I've witnessed the profound impact of PCC on both patients' lives and my career. Daily, I assist patients with tasks such as bed-making, daily activities, sample transfers, and non-clinical duties. Recognizing each patient as a unique individual with distinct preferences, values, and needs has become essential. Previously, my interactions were minimal, but with the shift to PCC, I've learned the importance of building meaningful relationships. Beyond meeting their physical needs, I now engage with patients, listen to their stories, learn about their interests, and provide emotional support. This personal connection not only improves care quality but helps patients feel valued and respected during their hospital stay."
Mr. Safeer Kolikkeel Pannen
Patient Attendant
Communicable Disease Center
"As a nurse in Home Healthcare Services, the most exciting aspect of PCC is its profound impact on our patients’ lives. PCC shifts our focus from merely treating conditions to understanding each patient's unique needs, preferences, and values. This approach allows us to provide tailored care and build stronger relationships with patients and their families, making them feel valued and empowered in their healing journey. PCC emphasizes active listening, shared decision-making, and addressing the overall health of our patients. This transformative care model enhances patient satisfaction, comfort, and overall experience, reaffirming my belief in compassionate, person-centered healthcare."
Ms. Emely Edna San Antonio
Staff Nurse
Home Healthcare Services
“Person-centered care excites me as a nurse because it shifts the focus from treating conditions to understanding and addressing individual needs, preferences, and values. This approach builds therapeutic relationships based on mutual respect, trust, and empathy, leading to better health outcomes and increased patient satisfaction. It allows nurses to honor each patient's individuality while utilizing their clinical skills, recognizing the holistic nature of health and wellness, which defines the essence of nursing.
Adopting PCC has greatly enhanced our workplace culture, fostering a cooperative environment. As a Unit-Based Council member, I've seen how PCC encourages staff to share ideas and concerns, improving interactions among patients, nurses, and staff. This culture of compassion and transparency has empowered nurses, increasing their satisfaction, engagement, and ultimately, patient outcomes."
Ms. Samantha Laurel
Staff Nurse
Private Nursing Services
“As a PCC specialist, I understand the vital role of treating each patient as an active partner in their healthcare journey, emphasizing trust and empathy through open communication. This includes listening to patients, involving them in decisions, and respecting their cultural and personal preferences. At WWRC, our mission is to empower patients to engage in their healthcare decisions, fostering compassionate and inclusive care for women and their families. Beyond clinical care, we started to create environments that address emotional, social, and spiritual needs. This commitment to PCC enhances our patients’ overall wellbeing and promotes a positive healthcare experience for all.”
Dr. Huda Abdulla Hussain Saleh
PCC Specialist
Senior Consultant, Obstetrics and Gynecology
Executive Director, Quality and Patient Safety
Women’s Wellness and Research Center
“The PCC journey of Al Wakra Hospital was driven by the motivation of our staff and collaboration with our patients, introducing positive cultural change within our facility. Prioritizing the physical, psychological, and social wellbeing of our patients has always guided our improvement initiatives. Moving forward, we celebrate significant milestones achieved through continuous improvement, evidence-based interventions, and innovative practices. While adapting operational policies and standards to embrace a person-centered approach presents challenges, the rewards validate our efforts. I am honored to contribute to this transformative journey and look forward to Al Wakra Hospital's pursuit of Excellence in Person-Centered Care.”
Dr. Almunzer Abduljalil Zakaria
A/Executive Director, Clinical Services and Development
PCC Executive Leader
Al Wakra Hospital
“Since the introduction of PCC in Hamad General Hospital’s Emergency Department, I've been inspired by the principle of placing patients at the center of everything we do. PCC marks a healthcare paradigm shift, empowering patients as active participants in their healing journey rather than passive recipients of care. Previously focused on efficiency and outcomes, our culture transformed with PCC. We now prioritize listening to patients, understanding their concerns, and involving them in care decisions, enhancing patient satisfaction and revitalizing our team with a deeper sense of purpose and fulfillment.”
Mr. Lord Vie Lu Mondigo
Staff Nurse, Accident & Emergency
Emergency Department, Hamad General Hospital
“Implementing PCC has transformed patient care by focusing on individual needs and preferences. This approach enhances communication, fosters trust, and promotes shared decision-making between patients and healthcare providers. Patients become more empowered and engaged in their healthcare journey, resulting in improved outcomes and overall satisfaction. PCC has revolutionized the healthcare experience, making it more personalized, effective, and compassionate.”
Dr. Cheikh Ahmed Aboul Maaly
Associate Consultant
Heart Hospital
