Ambulatory Care Center Launches the PCC Roadshow with an Opening Ceremony
On Sunday, 4 August 2024, the Ambulatory Care Center (ACC) kicked off its highly anticipated Person-Centered Care (PCC) Roadshow with a vibrant ribbon-cutting ceremony in their hospital lobby. The event marked the official commencement of the roadshow, which is designed to showcase ACC’s commitment to person-centered care and engage stakeholders in interactive sessions.
The launch event was attended by a distinguished group of participants, including HMC executive leaders: Dr. Khalid Al-Jalham, CEO and Medical Director of ACC; Dr. Muna Al Maslamani, CEO and Medical Director of the Communicable Disease Center (CDC); and Dr. Hilal Al Rifai, CEO and Medical Director of the Women’s Wellness and Research Center (WWRC). The ceremony also saw the presence of esteemed guests from Elegancia Healthcare, including CEO Mr. Joseph Hazel and CMO Dr. Zoltan Varga.
Among the attendees PCC executive champions, PCC specialists, PCC clinical champions, and staff members from various HMC facilities undergoing PCC certification and recertification processes. The Center for Patient Experience and Staff Engagement (CPESE) team and PCC ambassadors were also present. The event was further enriched by the participation of members of the Patient and Family Advisory Council (PFAC), HOPE Qatar, iCare patients, and Minhati kids.
Mr. Nasser Al Naimi, Chief of Patient Experience, HMC, and Director, Hamad Healthcare Quality Institute, delivered a comprehensive overview of HMC's journey towards becoming a person-centered organization. He said, “Person-centered care is our approach to understanding and enhancing the patient experience. We believe every patient deserves care that is tailored to their personal needs, preferences, and values. Currently, we have five HMC sites certified for Excellence in Person-Centered Care, including ACC, Private Nursing Services, Home Healthcare Services, CDC, and Enaya and Daam Specialized Care Center. Additionally, four sites are in the certification process: WWRC, Heart Hospital, Al Wakra Hospital, and Hamad General Hospital Emergency Department.”
Three children from ACC’s Minhati Program participated in the Opening Ceremony, demonstrating their active involvement in PCC initiatives. ACC staff members, Dr. Sarah Al-Shaikly, PCC Clinical Champion, and Ms. Mary Deth Bejona, Nurse, shared their personal experiences and insights on the ongoing efforts to transform ACC’s culture into a more person-centered approach.
The event featured presentations from ACC’s PCC leads, highlighting the initiatives and best practices across the PCC framework:
Driver 1: Creating organizational structures that promote engagement
Driver 2: Connecting values, strategies, and actions
Driver 3: Implementing PCC practices that promote partnership
Driver 4: Knowing what matters
Driver 5: Using evidence to drive improvement
The PCC Roadshow serves as an important platform to showcase the PCC best practices and successful initiatives implemented across HMC. It is an opportunity for us to engage with patients, families, staff, and the wider community, and to demonstrate the tangible benefits of person-centered care.
