PNS and HHCS Host Engaging Person-Centered Care Roadshow Highlighting Successes in their PCC Journey
Private Nursing Services (PNS) and Home Healthcare Services (HHCS) hosted the recent Person-Centered Care (PCC) Roadshow from 15 to 16 September 2024, in collaboration with the Center for Patient Experience and Staff Engagement (CPESE). The event, aimed at fostering patient, family, and staff engagement, showcased the remarkable PCC achievements and ongoing efforts of both PNS and HHCS in transforming healthcare into a more person-centered approach.
At HHCS, several interactive activities were held, highlighting their PCC success stories and initiatives co-designed and co-delivered with Patient and Family Advisory Council (PFAC) members. These initiatives, focusing on both patient and staff engagement, were presented in a lively, engaging format that included games to further involve the participants. HHCS’ display also included educational materials and resources distributed to help raise awareness of their PCC initiatives.
PNS, on the other hand, showcased their PCC journey through a video presentation. Staff members openly discussed their achievements in Patient and Family Engagement, Staff Engagement, Compassionate Human Interactions Training, and various Partnerships and Improvement projects. Participants were invited to express their commitment to PCC by participating in a “pledge wall,” where they could write and display their personal pledges to support person-centered care. An Art Therapy station was also featured, highlighting the therapeutic benefits of art, and was facilitated by Ms. Trish Bedford, Art Psychotherapist from the Flourishing Minds Clinic.
The roadshow reflected the journey of PNS and HHCS toward implementing PCC practices and highlighted the best practices that have emerged throughout their journey. Attendees were given educational resources to help them better understand PCC and its impact on healthcare.
On the second day of the roadshow, a ribbon-cutting ceremony was held, graced by prominent HMC executives including Mr. Nasser Al Naimi, HMC’s Chief of Patient Experience, and Director of the Hamad Healthcare Quality Institute; Dr. Hanadi Khamis Alhamad, Deputy Chief for Long Term Care, Rehabilitation, and Geriatric Care; Ms. Nadya Al Rauili, Executive Director of PNS, HHCS, and Community Medical Equipment Services; Dr. Hanan Saleh Alyafei, Senior Consultant and PCC Clinical Champion of HHCS; Ms. Maryam Al Tamimi, A/AED of Nursing and PCC Specialist for HHCS; Ms. Mona Nasr Mohamed, Head Nurse and PCC Specialist for PNS; and Ms. Mariam Al Mutawa, Acting Chief Nursing Officer. Representatives from the PFAC were also present, providing heartwarming testimonials about their personal experiences as recipients of a person-centered quality of care. One of the ceremony’s highlights was the symbolic cake-cutting, where a patient, who is also a PFAC member, joined Mr. Michael Giuliano, President of Planetree International, to mark the celebration of the ongoing PCC journey at HHCS and PNS.
The participation of PNS and HHCS in the PCC Roadshow demonstrated their dedication to improving healthcare delivery by focusing on patient and family engagement, staff collaboration and continuous improvement in their services. These efforts exemplify how PCC initiatives can truly make a difference in patient outcomes, quality of care, and satisfaction.
