Program title:
Improvement Coach Program (ICP)
Description:
This interactive and experiential program focuses on advancing participants' skills in coaching and facilitating improvement teams. It emphasizes the human side of change, equipping participants with the tools to guide staff in applying improvement concepts, build cohesive teams, understanding team dynamics, and utilize facilitation, decision-making, and coaching skills to drive improvement efforts. It’s a valuable program for anyone looking to advance their skills in coaching and facilitating improvement teams.
Outline:
- The Role of the Coach
- Foundational QI Frameworks
- Role of the coach: The coaching arc, open and honest questions
- Building Teams: Teamwork and Communication
- Meeting Behavior Interventions (Managing Challenges Behaviors)
- Meeting Facilitation (7-step meeting process, Tools for Decision Making)
- Practicing Coaching Teams with scenarios (Role Plays
- Understanding Variation: Creating Run Charts and rules
- Scatterplot; matrix; 2x2
- Six thinking hats
- Implementation and Sustainability
- Adoption and Spread
- Story Telling
- Visual Displays of Data
Target Audience: HMC and PHCC Staff
Selection Criteria: Those who support improvement teams on a weekly basis (e.g., 25-50% of their time as an improvement coach).
Prior knowledge on quality improvement science, minimum certification from IQIC or CCITP.
Timeline
Course Length: The program consists of three interactive in-person workshops, three live webinars and a graduation ceremony spread over 8 months.
CPD: Category 1 DHP Accredited
Venue: Blended - Bayt Al Dhiyafah, HBKMC & MS Teams
Registration & inquiries: Please contact us at
ICP@hamad.qa
